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Topic: Unreal! Is this normal?

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Subject: Unreal! Is this normal?
Date Posted: 9/7/2010 4:25 AM ET
Member Since: 8/22/2010
Posts: 5
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I am a new member;  I just overnight received a message from 'the Librarian' regarding receipt of a book I ordered, chiding me for not having credited the sender.  This book was apparently delivered on the 3rd of September;  this is, of course, Labor day weekend, September 3rd was Friday. I am currently out of town for the Labor Day weekend; back Tuesday.  I hope this is not usual practice.

 I am also a little confused;  I have several outstanding items I've sent which show delivered in August. Why is PBSwap not doing this for me?

 

Ann

Date Posted: 9/7/2010 4:42 AM ET
Member Since: 8/10/2009
Posts: 20,210
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Welcome to pbs Ann! I have never had this happen. Was it a message with a subject with something like "Has this book arrived yet?" ? They do send these messages if it's getting close to the "lost in the mail" deadline. Other then that, I've never heard of them doing this. I'm sure one of the TG or TGL would know more.

ETA:  It sounds like the sender used DC. The system might have been sending you a reminder to make it received. All the systen knows is the PO has marked your book received. They don't know your away. I think these are auto messages and they aren't trying to scold you. Sometimes people forget to mark them received and this is their way of reminding us. I usually have about 10 books coming to me at all times and sometimes I do forget to mark one, so these are helpful to me. I could be completely wrong about this being the type of message you got though. Either way, I hope this doesn't turn you away.



Last Edited on: 9/7/10 4:53 AM ET - Total times edited: 2
Date Posted: 9/7/2010 4:46 AM ET
Member Since: 6/13/2009
Posts: 433
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Never had his happen. Very strange and I wouldn't think it's the norm. 

Date Posted: 9/7/2010 6:31 AM ET
Member Since: 8/22/2010
Posts: 5
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Yes, it was 'Has this book been received yet?', looks like an email template.  'Lost in mail' deadline is September 28th, so this does seem a little hasty.

 

On a similar theme:

1) if I use DC and my shipment was delivered on August 25th must I wait until the imposed deadline to ask for my credit? I realise people take vacations and do not want to seem too annoying :)

 

2) My DC shows item delivery was attempted on August 23rd; the book is still sitting at the recipient's PO waiting pickup.  What happens if it is not picked up and is returned to me?

 

Thanks!

Ann

Date Posted: 9/7/2010 6:43 AM ET
Member Since: 8/10/2009
Posts: 20,210
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If you used DC through PBS you get your credit as soon as the book is scanned. If you use DC and pay for postage you get your credit as soon as you mark it mailed. You have to use it through PBS though. If you use the post office DC, you don't get your credit until the book is marked received. It sounds like you went through PBS for your DC so you should have gotten your credit already. Look at your account page. Right under the tabs there is a link marked "credit registry". Click that, you may have received your credit and not realized it.

If the book is sent back to you, I think you keep the credit

Date Posted: 9/7/2010 7:56 AM ET
Member Since: 2/2/2010
Posts: 1,206
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I think they are random, I got one the other day when the book was coming from HI and was no where near here yet, and they used DC with PBS so that showed that the book was still in CA. Anyway, I think those are random at times and so don't take it personally, some people do forget to mark books received right away and a reminder is never a bad thing.

And welcome to PBS!

Date Posted: 9/7/2010 8:21 AM ET
Member Since: 8/22/2010
Posts: 5
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Thanks for the welcome!

No, I have not yet tried using postage/DC through PBS - I paid the PO for DC and have not received credits.

 

Ann

Date Posted: 9/7/2010 8:45 AM ET
Member Since: 8/10/2009
Posts: 20,210
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Another thing to remember is, if it goes lost in the mail and you didn't use PBS DC (this does not happen often) you do not get a credit. Even if you use DC through the PO. DC through the PO is around $0.80, but if you do it through PBS it's only $0.19.



Last Edited on: 9/7/10 8:47 AM ET - Total times edited: 1
Date Posted: 9/7/2010 9:00 AM ET
Member Since: 1/30/2009
Posts: 5,696
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Ann, welcome to PBS!

The messages reminding people to mark books received are automated.  I wouldn't take them personally. 

Sometimes, when a book is marked delivered by the PO, it doesn't necessarily mean it has actually been delivered, in hand, to the person who ordered the book.  Some post offices marl things delivered when they arrive at the local post office.  It could have gone to the wrong person, or, like yourself, people could be on vacation.  I really do suggest buying DC through the site if you're going to get it, as it does guarantee your credit.  IMO buying throgh the PO is a waste of money.  YMMV.

Date Posted: 9/7/2010 10:10 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Buying DC through the post office is a waste of money.  AFter 10 books you'd spend $8.00 and could buy 3 credits for that or a brand new mass market paperback. PBS only honors DC through them (which is cheaper) because part of hte fee goes to cover the lost book credit refunds.  DC being scanned delivered does not mean the book got to the right place.  ONe of hte books lost enroute to me used DC and shows a deliver scan-but I have never seen this book. 

So if you feel you need DC-it's cheaper to buy it through PBS. But really the cost of it quickly surpasses anything you would be out for a lost book.  I've only had 1 that I've sent through 3 trading sites go lost out of 1,000+ books.  The DC fee on all those books would have been a few hundred dollars. 

 

But anyway:  if you have books with DC that show delivered you need to PM these people and ask them if they go thte books and if so can they mark them received.  But I wouldn't do this unless the books have gone lost or are close to it.  If you get no response thenm contact PBS-they'll look into the account and see if it's been abandoned. 

Cathy A. (Cathy) - ,
Date Posted: 9/7/2010 11:28 AM ET
Member Since: 12/27/2005
Posts: 4,135
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PBS works on calendar days. Holidays and weekends are not taken into account. There are members here who are in the military or diplomatic service and they can live in any timezone anywhere in the world and they may not get the same days off that you do.

If the member who sent you a book purchased PBS Delivery Confirmation or Printable Postage, and USPS says the book was delivered (you can click the details button on the transaction to see the USPS scan records), then PBS will send you an automated email about 3 days after that delivery scan telling you USPS has marked the book delivered and reminding you to mark the book received. If you get that email and you haven't got the book, that's when you should start investigating, while your mail carrier might still remember the package and know where he delivered it.

Every book will also get 3 automated emails before it is declared lost and 1 when it is actually declared lost. I believe those come about 2 weeks before, 1 week before, and then 1 day before. These are sent on schedule, regardless of any USPS scan records, so you might get these even when you can see that your book was scanned that day in some other city.

Date Posted: 9/7/2010 11:54 AM ET
Member Since: 1/17/2009
Posts: 9,857
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The automated emails go out to everybody who has ordered a book and has not marked it received it "x" number of days after it was marked mailed. There is nothing to take personally. You may get 2 or 3 of them about the same book.

Regarding the books you have sent .... yes, a polite email about a week after they were scanned delivered (or a few days before the lost date, in a case without DC) is fine.

Regarding DC ... there is absolutely no reason to use DC from the Post Office here at PBS. It costs more from the PO and does not ensure that you get the credit when the book is scanned.

I only used DC at the very beginning of my membership ... right now I have mailed more than 700 books out, most of them without any DC, and I have only had 1 book out of those 700 get lost in the mail. So, personally, I don't find the cost of DC to be justified.

Date Posted: 9/7/2010 12:54 PM ET
Member Since: 11/14/2005
Posts: 1,442
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A question for PBS-DC users:  Is it true that if I use PBS-DC and do not use PBS postage, then I must bring all of my books to the post office, so (1) they can get scanned, and (2) I can pay the extra .19 cents?

Date Posted: 9/7/2010 12:58 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Is it true that if I use PBS-DC and do not use PBS postage, then I must bring all of my books to the post office, so (1) they can get scanned, and (2) I can pay the extra .19 cents?

No, and no. You can simply add stamps and mail as you usually do, as long as you account for the extra .19 cents.  You will get your credit as soon as the book is scanned along its journey - bringing it personally to the PO might expedite this, but you certainly don't have to.

Date Posted: 9/7/2010 1:15 PM ET
Member Since: 11/14/2005
Posts: 1,442
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Ah, so I just add 19c to the postage that I put onto the package.  Excellent! 

Date Posted: 9/7/2010 2:06 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome to PBS Ann!  That sounds like an automated message...no worries, just mark the book received when you return.  The timing must be a coincidence, TPTB don't watch DC dates and send out nasty grams one (business) day later...that's not how the site works cheeky In fact, IIRC PBS guidelines mention that even after the book is scanned 'arrived at unit' or 'delivered (some PO's incorrectly use them interchangebly) the book can take several more days to actually be delivered to addressee.

And yes, if you have mailed books that are close to going lost the PBS automated system is providing the same reminder notices on your behalf!

Yes Debbie, just add .19 to the postage (whatever rate you've chosen) and drop your books in the mail.  Blue Boxed mailings will get scanned somewhere enroute or upon delivery, and counter postage is scanned as part of the purchase transaction.  Both work just fine.



Last Edited on: 9/7/10 2:12 PM ET - Total times edited: 2
Date Posted: 9/7/2010 6:04 PM ET
Member Since: 5/15/2005
Posts: 1,328
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If the sender uses the site's DC, early on the 4th day following the USPS showing it as delivered, an automated email is sent if the book hasn't been marked received. Apparently, it's based on actual days, not business days, and doesn't take into account holidays or weekends. It reads more as a reminder to me rather than chiding but then I'm used to receiving pbs emails. Unfortunately, you can opt out of the optional emails but not the emails the site considers essential for membership.

Here's a copy of the email I received at 3:27 am on 7/28/10:

Dear XXX,

Hello from the Librarian at PaperBackSwap.com! Have you received the book 'XXXXX' by XXX in the mail yet? The post office has informed us that it was delivered on 7/24/2010.

If you have received this book already, please click below and mark it received. Marking incoming books received as promptly as possible is critical to membership.

http://www.paperbackswap.com/members/index.php

If you have NOT RECEIVED this book yet, then please click the link below for more information:

http://www.paperbackswap.com/help/help_item.php?id=367

When you let us know that you have received the book, we can credit the other member for sending it. Thanks for handling this promptly for the benefit of other PaperBackSwap members.

All the best and happy reading,

The PaperBackSwap Team
Visit us at http://www.paperbackswap.com/

THIS IS AN AUTOMATED EMAIL. REPLIES TO THIS EMAIL ARE NOT READ. PLEASE USE THE FEEDBACK LINK ON THE CONTACT US PAGE FOR ALL COMMUNICATION.

 

 

Date Posted: 9/7/2010 7:33 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Just to clarify some of the information above:

- Using PBS Delivery Confirmation (DC) costs 46 cents; 27 cents for PBS and 19 cents for the Post Office. You add the 19 cents in stamps to the package (in addition to the required postage). You can then mail from any blue box IF the package is 13 ounces or less. If the package is more than 13 ounces and bears stamps, you need to take it to the post office. When the USPS scans the bar code and transmits the info to PBS, you receive "quick credit" -- even if the book is then lost or misdelivered.

- You can also print postage through PBS. PBS printable postage costs 43 cents in addition to the required postage and must be used in conjunction with DC -- which means a total of 62 cents above the cost of postage (43 cents for PBS and 19 cents for the Post Office). PBS printable postage results in "instant credit" -- you receive credit as soon as you mark the package mailed. With PBS printed postage, you can mail the package regardless of weight from any blue box. (Note: if you use PBS printed postage, check the weights carefully -- to avoid paying too much or too little postage.)

As noted above, some members think that DC is a waste of money; others like the credit assurance and/or view these fees as a way of supporting PBS. Do whatever makes sense for you.

 

Date Posted: 9/8/2010 1:18 AM ET
Member Since: 12/28/2006
Posts: 14,177
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"...As noted above, some members think that DC is a waste of money; others like the credit assurance and/or view these fees as a way of supporting PBS. Do whatever makes sense for you."   Well said Deb!

Date Posted: 9/8/2010 3:33 AM ET
Member Since: 2/5/2007
Posts: 30,800
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This is the way I look at the site DC.

Forty six cents times the 463 books I've mailed equals $212.98.   That would buy me 61 plus credits.  I have had three books to go lost which meant I lost $10.35 in credits.  Just doesn't work for me.

I do lots to help the site.  Buying DC happens to not be one of them.

Date Posted: 9/8/2010 5:22 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Deb, I could be wrong here, but I read the "waste of money" posts above to mean that the Post Office DC is a waste of money, not the PBS DC.

Date Posted: 9/8/2010 7:45 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I do lots to help the site.  Buying DC happens to not be one of them.

ditto. 

The PBS postage is handy if you don't have time to mail books from teh post office. But  I just use stamps on the smaller ones. If I had to use pritned postage on every book then I'd probably do it through paypal because it's cheaper.  It seems like a small fee until you add it up.  When you send out 20-30 books a month it gets expensive very quickly,  

But buying it from the post office is definately a waste of money. If you feel you need DC and don't mind that the fees will eventually be more than whatever you might lose then buy it through PBS.  It's the only way to guarantee a credit. 

Date Posted: 9/8/2010 11:23 AM ET
Member Since: 11/5/2009
Posts: 1,083
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 I am also a little confused;  I have several outstanding items I've sent which show delivered in August. Why is PBSwap not doing this for me?

The book you received the reminder about was probably sent with PBS postage which allows then to know when a book was delivered.  Your other books were probably not sent with PBS postage so they have no way of knowing if your books were delivered or not.

PBS e-mails are reminders.  I have not taken any of them as "chiding" me about something. 

BTW, I put DC on all my books through Paypal.  I know that it won't help me with PBS if someone says they didn't get the book.  But, I believe that people are less likely to say they didn't receive a book they actually received if there is DC on the package.  When I send a book, I send the member a PM with the tracking number so they know it was sent with DC and so they can check on the progress of the book.  Out of the over 100 books I have sent, I haven't had one go lost in the system.