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Topic: Unsure about how to respond... (and maybe a minor rant)

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Subject: Unsure about how to respond... (and maybe a minor rant)
Date Posted: 3/14/2008 7:26 PM ET
Member Since: 10/12/2005
Posts: 106
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A book on my wish list came up today and this is the PM I received from the member concerning condition:

This 11+ year old paperback looks like it has seen better days...normally, I'm reporting normal old paperback wear and mustiness from storage - but that is NOT the case with this book! This is an EX-library (withdrawn) paperback book which is yellowing lightly around the page edges. There are library date due sheet and other functions inside the back cover. The cover itself is very worn for a book of its tender years and is well taped across the bottom of the spine to hold the cover together. The front cover wants to curl upwards when sitting flat on the back cover. Altogether, the book is intact and very much readable but a bit of an eyesore. If this condition does not suit your needs, please either cancel your request or contact me by Tuesday night at midnight, as there are at least 2 other members who have this book wishlisted and may not mind this rather worn condition. Thank you for your request!

Anyway, I'm not sure how to respond. I don't mind normal wear or it being an ex-library book, however the fact that it is "very much of an eyesore" and especially "is well taped across the bottom of the spine to hold the cover together" seem like they violate basic posting guidelies. Usually I like to qute the rules exactly when declingin a book in response to a "warning" PM but I can't find anything concerning taped covers. I know that a rip can be less than an inch and be acceptable, but "hold the cover together" seems like more than an inch. So, I'm not sure how to nicely say don't post this book and try to make me feel like a jerk if I don't want it! Even if that's what I'm thinking, I prefer to be polite in my responses. Though it seems I've been getting more of these types of PMs lately and they're always describing unpostable conditions!

So if anyone can suggest a quote from the guidelines that is more specific than what I've found " All PSB books arte expected to be in good condition, not excessively worn", I'd appreciate it.

And mostly I just wanted to vent a little about people trying to sneak (IMO) unpostables by with a little bit of guilt or hinting that if I don't appreciate it someone else will! Grrrrr...

L. G. (L)
Date Posted: 3/14/2008 7:34 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Laurie, this person should NOT have posted that book, period.  It's not in "good" condition.  It's up to her to cancel the request, as you will lose your position in the FIFO line of she doesn't.

I would be inclined to tell her that by your understanding the book does not meet the minimum requirements for posting here at PBS (and link to the help center) and ask that she cancel the request, so that you do not lose your place in the WL FIFOline.  If she refuses, then contact R&R.  I can guarantee they would agree that, from her description (tape, etc.), the book is in too poor condition to post.  Good luck!

L. G. (L)
Date Posted: 3/14/2008 7:36 PM ET
Member Since: 9/5/2005
Posts: 12,412
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And mostly I just wanted to vent a little about people trying to sneak (IMO) unpostables by with a little bit of guilt or hinting that if I don't appreciate it someone else will! Grrrrr...

And by the way, I totally agree.  These people can always offer these book as a "freebie with order" in the Book Bazaar, and not lose much.  Books need to be in postable condition, period, WLed or not.

Date Posted: 3/14/2008 7:44 PM ET
Member Since: 8/16/2007
Posts: 15,177
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I agree that the book does not, by the sender's definition, meet the sites "expected to be in good condition, not excessively worn" requirement. You should not lose your place in the WL line because she wants to try to send a bad book to a WLing person.  PM her back explaining it to her and tell her that you will not lose you place in WL line for her and she must cancel the order. If she sends the book, you will forward the PMs to R&R.

If you do not have conditions, quickly add one that says you do not want "X" book in a worn condtion. Then if she repost sit, she can deny your RCs. It would be preferable that she just get the book out of the system, but it sounds like she intends on sending the book and it may be the only way you keep your place in line without her mailing you a crap book and then having to fight for your credit and ask R&R to put you back to #1.

Date Posted: 3/14/2008 8:03 PM ET
Member Since: 7/31/2007
Posts: 2,689
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That books definitely sounds like it is not meet PBS basic guidelines for posting.  I'd respond something like:

I really appreciate you contacting me about this book and your wanting to help me obtain one of my WL books but, from your description it does not sound like it meets PBS basic guidelines for posting so, I don't really want to spend a credit on a book that I would not be able to recoup my credit. I am sure someone would certainly be willing to accept it as a "Freebie with order."  Please go ahead and cancel the transaction with me so that I won't loose my place in the FIFO line.  Thanks!!

Just thought you'd like a suggestion...it might give you some ideas.

Date Posted: 3/14/2008 8:33 PM ET
Member Since: 10/23/2005
Posts: 7,718
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Christy,

That is a great note! You can write my replies any time, I would not have known how to be so tactful!

Date Posted: 3/14/2008 9:02 PM ET
Member Since: 7/1/2007
Posts: 62
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I agree, that's a great  response to use because I think it is importatnt  to put the person on notice that it is not proper for her to ask you to cancel and lose your FIFO position.   I hope this was a newbie who didn't realize that was not the appropriate way to let people know that she has an unpostable version of a WL book available.   Not that I really think you should have to, but you could always link her to that thread where people advertise unpostable or alternative verions of WL books. 



Last Edited on: 3/14/08 9:02 PM ET - Total times edited: 1
Date Posted: 3/14/2008 9:34 PM ET
Member Since: 4/25/2007
Posts: 11,370
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If the book looks so bad you feel you have to PM the requestor and warn them ahead of time, then it's not postable in the first place.  Obviously, some people don't get that.

Subject: Thank you
Date Posted: 3/14/2008 10:03 PM ET
Member Since: 10/12/2005
Posts: 106
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Christy- that is a great response! However, I did respond before i read your post(darn it!) So waiting to hear back. I pointed out that it didn't sound postable to me, and to please cancel the request so I wouldn't lose my place in line. Only three people long but still..

My only worry for the future as it seems like I've been getting more of these types of PMs lately. This was my second in less than a month! I hope this isn't the start of a disapointing trend and just an unfortunate coincidence. I've been a member for a while now and gotten very very few "duds." PBS seemes like it makes my birthday come several times a week.

Thanks for your support everyone- I think mostly I just wanted to complain a little. My husband listens, but he doesn 't really GET it like PBSers do!

Date Posted: 3/15/2008 1:21 PM ET
Member Since: 10/13/2005
Posts: 2,168
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I would pass this one on to R&R, as this person is going to pass this book off to the next member in line. Rules are rules and when we all just buck up and take it, people continue thinking the rules don't apply to them.

Date Posted: 3/16/2008 12:06 AM ET
Member Since: 4/10/2007
Posts: 353
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ooops sorry didnt mean to post.



Last Edited on: 3/16/08 12:06 AM ET - Total times edited: 1