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Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees
Up in the Air How Airlines Can Improve Performance by Engaging Their Employees
Author: Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, Andrew Von Nordenflycht
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."--The New York Times, December 22, 2007 When both an industry's workers and its customers re...  more »
ISBN-13: 9780801447471
ISBN-10: 080144747X
Pages: 222
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Publisher: Cornell University Press
Book Type: Hardcover
Members Wishing: 2
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