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Topic: Update/wrong book and damaged in mail

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Subject: Update/wrong book and damaged in mail
Date Posted: 4/9/2010 11:45 AM ET
Member Since: 7/15/2009
Posts: 1,353
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I received the wrong book and the book was damaged in the mail. It was wrapped in white without enough tape. The sender has been in touch with me to ask me to exchange books with the person she sent the book I requested . The sender has been in touch with both of us  but I have not heard from the other person about the book I got or if they got my book or if they want to mail the right book to each other etc. The book I got was damaged and I will have to tell the person that ig they ever get in touch with me. I cannot get in touch with them because I cannot find them in the member directory.  Do I just let the whole thing time out if I do not hear from the person who might have gotten my book.

I received a pm from the person that got the book I requested. We are going to mail to each other.  The original sender does not want to be involved and does not intend to give a credit to anyone for mailing the books to each other etc. If we mark the book received when we each get our book then the original sender will get the 2 credits for the mistake.  I can understand how this mistake could happen when one is preparing several books to mail out at the same time.  I have nearly made the mistake a couple times.  i do not know what the other requester is going to do about marking the book.  His book was damaged in the mail when i got it.  I explained this to him and am including the wraping that his book came to me in.Is there anything else to do here .



Last Edited on: 4/13/10 12:04 PM ET - Total times edited: 1
Date Posted: 4/9/2010 11:57 AM ET
Member Since: 6/26/2006
Posts: 6,633
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Do I just let the whole thing time out if I do not hear from the person who might have gotten my bk

 

 

Do not mark the book received until you get the book you ordered in the mail.  Even if it's about to time out.  In the case you get your book, you can mark it received from the transaction archive.

Date Posted: 4/9/2010 1:17 PM ET
Member Since: 1/17/2009
Posts: 9,714
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Normally when books get mixed up by the sender, the sender will give each receiver a credit to cover postage, and they will then send the books to each other.

Because the book you received was damaged in the mail, I think the best thing to do would be for the sender to let the other receiver know that the book they ordered was damaged. The sender should then contact PBS so that PBS can cancel the order, and the receiver will then have their credit back (sooner than if they have to wait for the book to go lost automatically) and will be able to order a different copy of the book from someone else.

Regarding your book, the sender should either offer a credit to the other receiver and then they would send your book to you .... OR, the sender should ask PBS to cancel your order so that you can also reorder the book from someone else.

The reason that the sender would have to contact PBS to ask for the canceling is that PBS ony cancels orders at the request of the original sender of the book .... and not if the receiver asks, even if they have PMs and such to back up the request.

Date Posted: 4/9/2010 2:37 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Do not mark the book received until you get the book you ordered in the mail.  Even if it's about to time out.  In the case you get your book, you can mark it received from the transaction archive.   +1

What Sarah said also.  If you forward books, the original sender needs to buddy you a credit (or otherwise cover your postage costs).  All parties need to know the book has been damaged, and an agreement reached as to its final destination....but, not your problem.  Just notify original sender and let them work out the details.  At this time, any further action on your part is optional.