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Topic: Updated!! Help first time complaint not sure what to do? Please need opinio

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Subject: Updated!! Help first time complaint not sure what to do? Please need opinio
Date Posted: 2/6/2010 10:22 PM ET
Member Since: 8/10/2009
Posts: 9,979
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I sent a WL book the person is complaining because it has two small brown streaks on the edge of the pages it didn't run into the pages its just on the very edge.  I received the book that way and didn't see it as a problem.  Other than that the book was in very good condition.  She now says it is unpostable because its stained, I didn't think of it as stain.  Wants credit back and an extra credit if I want book back.  As I said it is a WL book. What should I do?



Last Edited on: 2/7/10 9:46 AM ET - Total times edited: 2
Date Posted: 2/6/2010 10:27 PM ET
Member Since: 6/4/2007
Posts: 2,941
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While writing or marking on the edges of the pages are acceptable according to the guidelines, if the marks are the result of staining, however, then the book is unpostable.  It seems a fine line between the two, but marks made by pen or ink don't carry the same potential biological hazards that a stain might (at least this is my understanding of the applicable rules).  If you want the book back, the rules do dictate that, on top of the refunded credit, another credit be provided to cover the return trip.  If you don't wish to have the book returned to you, then only the refund credit would be required.

Date Posted: 2/7/2010 4:04 AM ET
Member Since: 1/17/2009
Posts: 9,857
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In the future, try sanding off any questionable marks with sandpaper. It works great, and I have restored many books with dirty edges back to postability. (I don't bother with remainder marks, just the questionable things).

If it is done right, you can't even tell it has been done. I just buy sandpaper from the dollar store and use it ... nothing special, and then press the edges of the book together tightly where you are sanding. It does not tear up the edges of the paper (like you might think from imagining it)

Date Posted: 2/7/2010 6:05 AM ET
Member Since: 11/14/2005
Posts: 1,442
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If I received the same complaint, I would return the credit and move on.  It broke the Book Condition rules to send a book with stains, and the receiver cannot repost it.  Sorry this happened to you.

Date Posted: 2/7/2010 9:45 AM ET
Member Since: 10/26/2008
Posts: 9,884
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I would refund the credit.  In the future, I would offer those books in the bazaar (you can offer them for a credit there).



Last Edited on: 2/7/10 9:45 AM ET - Total times edited: 1
Date Posted: 2/7/2010 9:45 AM ET
Member Since: 8/10/2009
Posts: 9,979
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Thanks for your help.  I have sent her 2 credits.  Sara thanks for the tip I will try that.  As I stated the streaks did not bleed into the pages so your idea may work very well.  If not I have other places to retire books to.  Not meaning to be ugly but this person states that her books come from used books stores and thrift stores so I'm really still in shock.  As the brown streaks weren't any bigger  than 1/4"-1/2" wide and the rest of the book was good.  I wish I could show a picture.  I have received books in much worse condition but that's what I expect for used books.  And as I have stated I am able to swap the more damaged  and worn books at our club house and laundry room swaps.  So when I receive a book that is well worn I don't repost it here

Thanks for letting me vent.  As I said this is my first complaint so I guess I'm taking it a little hard.

Date Posted: 2/7/2010 12:54 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Not meaning to be ugly but this person states that her books come from used books stores and thrift stores so I'm really still in shock.

A book coming from thrift stores and UBS doesn't mean the books are unpostable or in any way even used looking. I've picked up books from thrift stores that were brand new, ever opened, looked like they just-came-out-of-the-box so good looking!  And seriously, the prices at the UBS now are near the cost of new books. As MMPB prices inch up to $8 or so, used copies are now inching up to $5 for a used copy.

When I get used books at my UBS, I'm not walking out with a liquid damaged, stained, marked up, torn or in any other way a damged book. Not at those prices.

So being bought used doesn't mean unpostable at all.



Last Edited on: 2/7/10 1:31 PM ET - Total times edited: 1
Date Posted: 2/7/2010 1:20 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I'm curious as to why you sent her two credits rather than one.

Also, if the marks didn't bleed into the pages, I seriously doubt that it was a stain.  A stain would bleed into the pages, not just sit on the edges of the pages.

 

Date Posted: 2/7/2010 1:30 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I'm curious as to why you sent her two credits rather than one.

James answered this...

If you want the book back, the rules do dictate that, on top of the refunded credit, another credit be provided to cover the return trip.

 

 

Date Posted: 2/7/2010 1:40 PM ET
Member Since: 8/10/2009
Posts: 9,979
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She stated that she wanted her credit back and would return the book if I sent her another credit.  Thats why I sent 2.

I have no complaints about USB's and yes I have also found many that looked like brand new from used stores as well. 

I wish I could show the spots to you.  They were so minor to me that it just seems awfully picky for a person with 3,000 books on her shelf claiming they are all used books.

I received the book from PBS myself and didn't think the spots were a problem.  Maybe I need to be more picky as well.

Date Posted: 2/7/2010 2:39 PM ET
Member Since: 12/3/2005
Posts: 3,339
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It's not a matter of being "picky".  It's a matter of knowing the swapping guidelines and only posting books that adhere to those guidelines.  If you receive one that doesn't meet those guidelines then mark it RWAP.  It's pretty simple.

Date Posted: 2/7/2010 3:05 PM ET
Member Since: 1/17/2009
Posts: 9,857
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Well, picky is in the eye of the beholder.

Personally, I never RWAP on things that I can fix myself. Like dirty edges. If it bothers me or if I am planning to re-post the book, I just sand them off. I usually PM to let the sender know that the book they sent me was technically unpostable, but that it is easy to repair.

So, to me, it is kind of picky to RWAP on something like that.

I am not saying anyone else has to feel the same way that I do about it .... I realize that people want to receive a postable book, not one that they have to "fix" to make it postable ... its just my personal opinion.