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Topic: Used non-pbs delivery confirmation

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Subject: Used non-pbs delivery confirmation
Date Posted: 6/5/2010 11:17 AM ET
Member Since: 4/12/2006
Posts: 46
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I sent a book last month and used delivery confirmation (not via the PBS website).  The USPS site shows via the DC # that it was delivered on May 24, yet the receiver has not marked the book as received.  I've PM'ed the receiver but have yet to hear back.

So... what happens?  If they never mark the book as received but I have PROOF that it was delivered...? Anyone know what will happen?  Just curious.

 

thanks!

Date Posted: 6/5/2010 11:23 AM ET
Member Since: 2/25/2010
Posts: 388
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I'd definitely send the information to TPTB.  This is June 5th.  They should have it by now.  When did you PM the receiver?

Date Posted: 6/5/2010 11:39 AM ET
Member Since: 8/16/2007
Posts: 15,194
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From the Help Center:.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 6/5/2010 11:53 AM ET
Member Since: 4/12/2006
Posts: 46
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Thanks for the info!  It's been two days since I PM'ed... I'm definitely willing to give them a few more days and not ready to believe they are completely igoring me yet but it's starting to get suspicious, which is why I asked here.  That book was in brand new condition, too! ugh. 

Re: the help answer which says: "We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive."

That's awesome... I have proof that the receiver received the book but I can't get credit... It will be interesting to see how this turns out.

Date Posted: 6/5/2010 12:12 PM ET
Member Since: 1/17/2009
Posts: 9,863
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I have proof that the receiver received the book but I can't get credit

Actually ... the delivery scan is just proof that the book has been delivered somewhere ... not necessarily to the receiver yet. Sometimes books get misdelivered to the wrong house (probably rare, but not unknown to happen); also sometimes the PO scans as delivered at the PO and not when they actually deliver the book (which might not even be the same day); your receiver might be on vacation and so has not received the book yet (not uncommon, especially over a holiday weekend like this past one); sometimes the book is scanned as delivered and just never shows up. There are a couple of people who have posted this before (as receivers, they have seen a book scanned as delivered to them but they never received it).

While it is likely that the book has gotten to the receiver ...  DC is not unquestionable proof.

Date Posted: 6/5/2010 12:13 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Kimberly, when you use PBS Postage or DC you are paying  a bit more for credit insurance.  Those fees do not apply when you are use another electronic dc or postage service or even the PO. 

Can I get Quick/Guaranteed credit if I buy Delivery Confirmation elsewhere (not through PBS)?

No. Unless your Delivery Confirmation was purchased through the PaperBackSwap system, your books will not be tracked on the map nor will they be awarded QuickCredit or CreditAssurance.

  • Making the system work that way would require additional programming that we have not written
  • The fee for PBS Delivery Confirmation offsets the financial loss we sustain whenever we have to 'invent' credits to give to both sender and requestor when a book is declared lost in the mail (we have to put money into escrow for every credit that is not backed by an actual book, to satisfy our lawyers, accountants, and Uncle Sam).


If you purchase your Delivery Confirmation outside of the PaperBackSwap system, you may have paid more (80 cents at the PO), or less (18 cents for the DC alone), but you have not paid the slight upcharge for the Quick/Guaranteed Credit and tracking services. Delivery Confirmation can be purchased for $0.19 several places on the Internet.  What PBS provides, which justifies the additional $0.27 fee, is the service of mapping your books across the country, receiving 'quick credit', and being indemnified against possible misdelivery or loss of your book.

Date Posted: 6/5/2010 12:25 PM ET
Member Since: 5/27/2009
Posts: 326
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.



Last Edited on: 2/12/15 1:12 AM ET - Total times edited: 1
Date Posted: 6/5/2010 12:51 PM ET
Member Since: 9/25/2008
Posts: 3,919
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A few weeks ago a book was marked delivered to me but I never got it or any mail that day. My neighbors are normally good about giving me my misdelivered mail. So when I didn't have it Monday I contacted the post office. The carrier claimed she put it in front of my door as it wouldn't fit in my mailbox. (The book in question was thin and about 20 pages so I knew that wasn't true) On Tuesday, my book as delivered as the carrier likely put it in someone else's box with my other mail. Mistakes happen and I'm ok with that but it bothered me the carrier blantantly lied.

Some books I sent seem to get misdelivered too and I believe them as I know it happens. All my books I've sent but one were mark received. TBTB closed the account of the one not mark received though.

Hopefully the receiver of your book, gets the book and marks it received. He or she might be on vacation or dealing with a family emergency and haven't had time to mark it received yet.

Date Posted: 6/5/2010 12:56 PM ET
Member Since: 2/25/2010
Posts: 388
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Last Edited on: 6/5/10 12:56 PM ET - Total times edited: 1
Date Posted: 6/5/2010 1:06 PM ET
Member Since: 4/12/2006
Posts: 46
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So then the reverse is true....?  Buying DC through PBS gives me my credit if it shows as "delivered" even if the receiver doesn't receive it (delivered to the wrong address, etc, as some posters have mentioned here)....

Date Posted: 6/5/2010 1:18 PM ET
Member Since: 8/16/2007
Posts: 15,194
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So then the reverse is true....?  Buying DC through PBS gives me my credit if it shows as "delivered" even if the receiver doesn't receive it (delivered to the wrong address, etc, as some posters have mentioned here)....

Yes. It actually only needs to have one scan along the way. With the first scan on the DC the Quick Credit will be triggered and you will have your credit at that time, you don't have to wait for delivery. Since most books go through a sorting facility, you will usually have your credit earlier with PBS DC. You will get to keep the credit regardless whether the receiver ever marks it received. 

Date Posted: 6/5/2010 1:34 PM ET
Member Since: 2/15/2006
Posts: 284
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Just last week, PBS asked me if I had received a book as it had been marked delivered through PBS DC. I had not yet received the book. I was really hoping it would show up as I don't see my carrier and having to go to the PO is pain in the butt for me. But it showed up about 3-4 days after it was marked delivered. There was also that whole holiday weekend in the mix so I don't know if they scanned it before delivering or if it was mis-delivered or what but it finally did arrive.

susan/vt

Date Posted: 6/5/2010 2:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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One of the books lost enroute to me shows a delivery scan. Don't know where they  left it but it wasn't at my house.  So the DC is no guarantee that it was indeed delivered.  But I think if they're account doesnt' show as being on vacation and they don't answer your PM after a week then I would contact PBS.  You can tell if they are on vacation by clicking on their name and going to their bookshelf.  This may only work if they've set up a profile.  But it's worth a check. If their account says it's on vacation then you know to give them a little more time.

Date Posted: 6/5/2010 4:07 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I think some P.O. scan as 'delivered' when it hits the last P.O. in the route to the delivery address. Not when it's actually been delivered to the door. I've had some items show as delivered to me but take up to three days to get to my door. Usually, I see it listed as 'delivered' in the morning and it actually arrives in the afternoon delivery.

I don't think all P.O. have enough scanners for their carriers to actually scan as delivered to each door, so they do it when they're sorting and packing at the final station.

I'm not sure it's what they're supposed to do, but I think that's what's happening in some cases.

Date Posted: 6/5/2010 7:16 PM ET
Member Since: 7/19/2008
Posts: 15,448
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Earlier this year, when my regular carrier when on vacation, three books were all scanned as delivered.  When he came back the next week, he brought me all three books.  The sub was marking them delivered but putting them aside. 

And the "arrival at unit" is very misleading.  It means arrived at local PO, not actually delivered.

Date Posted: 6/7/2010 3:01 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Kimberly, I puchase DC from PBS then purchase counter postage from my local PO.  They scan the barcode as part of the transaction, and a few hours later it's downloaded and I receive the credit transfer.  If you purchase PBS postage and DC then use a blue box, the credit does not transfer until your book is scanned...either enroute or at delivery, whichever comes first.  We hear USPS counter clerks have been instructed not to scan barcodes for Media Mail that has not had postage purchased over the counter.



Last Edited on: 6/7/10 3:02 AM ET - Total times edited: 1
Date Posted: 6/7/2010 3:57 AM ET
Member Since: 8/26/2006
Posts: 9,336
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If you do what Denise does, be sure you mark your book mailed before you go to the Post Office.  If the Post Office scan is forwarded to PBS before the book is marked mailed, the software doesn't know what to do with it, and it won't count.

Date Posted: 6/7/2010 6:47 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't use DC often-just on bulk orders. I never mark them mailed before I bring them to the PO.  The scan still counts and the credits show up a day or two later when it updates.  I use it mostly on game books under the Custom DC and the scans show up quickly there as well.

Date Posted: 6/7/2010 7:16 AM ET
Member Since: 4/7/2008
Posts: 15,690
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If you purchase PBS postage and DC then use a blue box, the credit does not transfer until your book is scanned.

When you purchase PBS postage - which has DC because all electronic postage is required to have DC - you get your credit as soon as you mark your book mailed. No need to wait for it to get scanned.