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Topic: A vent about water damage...

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Subject: A vent about water damage...
Date Posted: 8/11/2009 12:09 AM ET
Member Since: 7/8/2008
Posts: 655
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I got my first "water damaged" book today.  It has 2 pages that were obviously damaged by some kind of liquid.  I marked it RWAP and said it has water damage.  The sender replied back that she had been reading it at the pool and it got splashed, but it "wasn't that bad" so she posted it.  I don't care about getting my credit back, but she obviously broke the rules...it wasn't that bad?  so, go ahead and post it?  ugh...

I messaged her back that I would not be reposting it because it does not meet guidelines.  How sad because she has been a member for years...not new at all.

Why do people think it is okay to break the rules???

Date Posted: 8/11/2009 12:22 AM ET
Member Since: 7/18/2009
Posts: 60
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I would request a credit refund just out of principle. The poster knew that according to the rules, water damage is a no-no. She ignored the rules and posted the book any way. Sometimes losing a credit enough times can teach them to respect the rules.

Date Posted: 8/11/2009 12:41 AM ET
Member Since: 7/7/2007
Posts: 4,815
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What Jennifer said.  Why should she be rewarded with a credit for sending you a book she knew violated the posting guidelines? And politely remind her that if you have to mark the transaction "unresolved", it will count as a double black mark against her account.

"No liquid damage" means .... "no liquid damage", not "liquid damage if it isn't that bad".

Quote her the chapter and verse from the Help Center.

People think it is ok to break the rules because of the number of members who won't mark damaged books as RWP, because they want to be "nice".  The buck stops with you, Laura :-)

Cheers,

Catt

Date Posted: 8/11/2009 8:51 AM ET
Member Since: 1/31/2006
Posts: 1,402
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How sad because she has been a member for years...not new at all.

OK, a little off topic here but...

It's happened to me too.   I think that sometimes we believe that simply b/c a person has been a member for a certain amount of time, we can expect them to behave a certain way.  When really, they may have less insight into current rules and standards than someone who joined yesterday.

For example, the rules regarding un / postable have become much more strict as the years have passed.  When I started a little water damage probably would have gone unremarked.  I know I rcd more than a few with minimal water damage, a few raindrops, a splash.  I don't recall if this was ever "officially" ok, but it was somewhat common and I never reported them as a problem.  I can recall a few forum battles over definitions of "minimal" water damage (something about a book having been 1/4 submerged in a bathtub but still being minimally damaged as it was 3/4 undamaged sticks in my head.)  There was also a thread in the forums debating if a cleaved book was unpostable if all of the pages were still firmly attatched and if the pages could even be considered firmly attached if the book was cleaved.... I know newer mems often find the conditions here a bit strict, especially if they come over from other book sites, but having waded through some of those earlier battles, I was thrilled when the Book Conditions Guidelines started saying "no" this type of damge and "no" that type of damage.  Older members may be (irresponsibly) operating on standards that haven't been in valid for four years.  I'm not excusing the "older" mem sending an unpostable.  As members, we are are responsible for keeping up to date with the rules.  I just don't count on the 'years as a member' as an indication of 'knows and abides by the rules' anymore.

 

Date Posted: 8/11/2009 11:18 AM ET
Member Since: 4/13/2009
Posts: 285
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That's interesting that older members might be (mentally) operating under a different set of rules.  That makes a lot of sense.  I've often thought that my perception of what the "real" rules of the PBS would be very different if I hadn't spent time in the forums.  ("Real" rules are like the "real" speed limit, which in my area is 5 - 10 mph over the posted speed limit).  Since only a small fraction of swappers visit the forums, then it's not surprising that the newer, stricter rules take some time to take hold with everyone.

I do appreciate the high standards at PBS and all the great books I've gotten.

Date Posted: 8/11/2009 12:32 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Without doing alot of research, the rules aren't always easy to find.  And some interpretations are more severe than others, I recently saw a post where a receiving member wanted to RWAP a book because it appeared to have a sweaty fingerprint on page 230.    Does persperation constitute water damage, or normal wear and tear in hot, humid climates? Are PBS members now required to wear gloves while reading in the summer JIC?

As already mentioned, members that have been around awhile (especially if they don't visit the forums often) may not realize the book quality standards have evolved somewhat.  If you want your credit back Laura, ask for it, otherwise move on.  The rules are broken every day on PBS, starting with 'book mailed' when it really isn't in the mail yet.



Last Edited on: 8/11/09 12:34 PM ET - Total times edited: 2
Date Posted: 8/11/2009 2:27 PM ET
Member Since: 4/13/2009
Posts: 285
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The rules are broken every day on PBS, starting with "book mailed"when it really isnt' in the mail yet.

Not to be pedantic, but you actually have 48 hours to mail a book after having marked it mailed.

A book must be mailed within 48 hours of marking it mailed

  • It is okay to mark your book mailed before you have mailed it if:

    • The deadline date falls on a postal holiday
    • Your computer/Internet access is unreliable
    • You plan to mail the book on your way out of town