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Topic: Very frustrated & need advice *Tour Guide help please* Unbelievable Update!

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Subject: Very frustrated & need advice *Tour Guide help please* Unbelievable Update!
Date Posted: 5/29/2009 7:48 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Yesterday I ordered from a person the book bazaar offering a deal. They PMed back and said, they'd get them mailed, no problem. Well today I get another PM from them saying the freebie I requested was ordered off their shelf by someone else (after it had already been okayed for the deal. They didn't update their shelf after PMing me back & okaying the deal so it was ordered by someone else.) They asked me to pick another book from their shelf. I only ordered from them because they had 2 books that were on my RL. I PMed back & told them I didn't see anything else I wanted  & asked if they could cancel my order. I wasn't able to cancel because it had already been printed (with no DC or paid wrapper). Instead they marked it mailed & said they couldn't cancel it and wouldn't because they'd already marked it mailed.

What should I do now?? I wouldn't have ordered the book without a deal on another book from my RL. I feel they should not have marked it mailed before giving me a chance to decide what to do.  

 



Last Edited on: 6/3/09 4:58 PM ET - Total times edited: 2
Date Posted: 5/29/2009 7:54 PM ET
Member Since: 4/21/2007
Posts: 304
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This is one of those times I would seek the help of TPTB. I'm sorry this happened. It really does stink. I'd tell the person first you are going to them. Maybe that will motivate them to fix their screw up.

 

Good Luck



Last Edited on: 5/29/09 7:56 PM ET - Total times edited: 1
Date Posted: 5/29/2009 8:06 PM ET
Member Since: 12/9/2007
Posts: 9,601
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My opinion is that "deals" aren't covered by PBS guidelines in general.  If you ordered one of the books through FIFO and a second book was understood to be part of the book but not ordered through FIFO and another person came in wanting the posted second book, then if it was still on the sender's shelf, the second person who ordered gets it.  Not much either of you can do about that.  In this situation you won't get the second book, and the sender doesn't have to "Eat" the postage already paid.  It's sad - but the system isn't set up to make allowances for individual deals.

Ruth

Date Posted: 5/29/2009 8:15 PM ET
Member Since: 4/25/2007
Posts: 11,555
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Definitely contact TPTB.  If the other person hasn't actually mailed the book, PBS can go in and cancel the transaction even if they've already marked them mailed.  The other member was wrong to mark them mailed after you requested that they cancel the transaction.  They also should have cancelled the order for the book they'd previously promised to you.

If the other member's actually mailed already, then I don't think there's much you can do to force them to honor the deal or return your credit.  That would tick me off and I'd probably follow them around the Book Bazzar posting on all of their threads my story and how they don't honor the deals they've made and don't update their shelf even after promising books as part of a deal to you.  They'd probably get the message pretty quickly that they were in the wrong.

Date Posted: 5/29/2009 8:25 PM ET
Member Since: 7/1/2008
Posts: 6,756
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That was plain wrong, what the sender did. Sorry Ruthie, but I have to disagree; I think the sender should have cancelled the 2nd request, and given it to Leann (since that's what she agreed to do, via pm). The sender printed the address without postage, so she isn't "eating it". Also, it was her responsibility to find out what Leann wanted to do, before marking it mailed (ie. cancel, another book).  If the sender hasn't physically mailed the book, hopefully, TPTB can fix this.  So sorry and how frustrating for you, Leann:(

Date Posted: 5/29/2009 8:34 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I agree that the sender is at fault.  She should have immediately taken the freebie book off her shelf.  But she didn't.  Talking to the PBS team is the best thing you can do.  But members need to follow  through with their promises and the team can't make them do that.  The team can tell from her account what actually happened and in what order.  If she had time between getting your info about the book you wanted for free and the time the same book was ordered through FIFO, then in all fairness you shouldn't be required to go through with the deal.  If she wasn't logged-in when these 2 things were happening then there's nothing she could have done about the book, but she definitely shouldn't have marked the book mailed after your request to cancel.  All this means is that she handled it poorly and there probably isn't much the team can do about it if in fact the book has been mailed.

Ruth

 

Date Posted: 5/29/2009 8:37 PM ET
Member Since: 12/9/2007
Posts: 9,601
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No need to apologize to me when I'm wrong.  If she didn't buy postage, then she needs to just keep the book until it is declared lost.  Sounds as if she was scrambling to save a credit she wanted to have.  Not good.  Shouldn't have done it.  But she has.  Only the PBS team can sort this out at this point.  Hope she hasn't mailed it.

Ruth

ETA - none of us are TG's and we've still put in our opinions.  Maybe a real TG will come along to help



Last Edited on: 5/29/09 8:39 PM ET - Total times edited: 1
Date Posted: 5/29/2009 8:55 PM ET
Member Since: 8/17/2005
Posts: 1,586
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What a witch....I love Gingerkittys idea ...out her ...in all her threads and report her...she owes you the credit....I would love to know who she is cause this is someone I would never order from......The book baazar is getting too crazy use to be fun a year or so back....I tend to write and ask if they still have said books....I would be tempted to put the info in my sigline but I am in a mean mood right now....Sorry you got screwed over..when she got your pm..she should have cancelled or buddied you a credit

Date Posted: 5/29/2009 9:01 PM ET
Member Since: 7/15/2008
Posts: 2,164
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Sounds as if she was scrambling to save a credit she wanted to have.

I agree with this.  Not updating her shelf.  Ok, that can be forgiven, no harm done really.  But presumably if she asked you to pick another one, she was waiting (or should have been) for a PM back from you. That PM would be the one saying you didn't want another book, please cancel my order.  (If I'm reading this correctly)  After which she went ahead and mailed your book.  Again, assuming that she was waiting for your PM back with a 2nd book she was well aware that you wanted her to cancel the order.  I agree that you should let TPTB know.  However, I'm not sure (unless she hasn't actually mailed the book yet) that they can do anything about it except note it on her account. 

Date Posted: 5/29/2009 9:04 PM ET
Member Since: 1/29/2006
Posts: 54,837
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I'm going to agree that you should contact TPTB.  While I agree with everything Ruthy says about not being able to make the member honor the deal, BB deals aren't "covered" by PBS, I would contact them none-the-less.  I'm not sure that they will "do" anything, to be honest, but I think they should be made aware of what happened and in what order. 

You can reach the Team using the Contact Us link, under Company, at the bottom of the page and then the Send Us Feedback button on the new page.  They will get back to you as quickly as they can.  Now, I wouldn't look for them to cancel the order as, for all they know, she really might have mailed.  I'd still get them in the loop.  If you don't get the deal you asked for, be sure to also use the Survey Comments section when you mark the book you did order received; let them know it was a deal and what went wrong with it (if anything really did by the time all is said and done).

Posting here in the forums was just fine, Leann, and you got great advice; don't hesitate to use Live Help, either, though, we're happy to answer your questions there, too. :-)



Last Edited on: 5/29/09 9:05 PM ET - Total times edited: 1
Date Posted: 5/29/2009 9:17 PM ET
Member Since: 2/26/2009
Posts: 36,291
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That is why I never order a book until after I've pm'd the deal maker to make sure she still has all books involved. 

Date Posted: 5/29/2009 9:21 PM ET
Member Since: 8/17/2005
Posts: 1,586
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What I don't get and maybe ts my age showing but IF the lady REALLY mailed the book why didn't she just apolozie and say she would send her a credit for the other book she missed out on ..I know if I did that I would have been so sorry and just said keep the book I sent free....I buddied you a credit...people nowdays can  be so rude

Date Posted: 5/29/2009 9:24 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Thanks so much for the very helpful advice!! I just don't understand why she asked me to pick another book (before they were marked mailed) & then when I wanted to cancel after finding out she had invested NO money yet, she marked it mailed & them PMed me to say it was too late. Very frustrating!!

Adrienne,  That's the thing, the deal was okayed by her. She just didn't remove my freebie choice from her shelf. It was then ordered by FIFO I guess, or maybe as part of a different deal.

Date Posted: 5/29/2009 9:29 PM ET
Member Since: 2/13/2009
Posts: 227
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Along the lines of what Crystal said.  Timing could have been an issue.  She had two choices.  If your order came in first, she could have declined the FIFO order.   If the FIFO order came in first, she didn't have to mark yours mailed.  If that was an error, than contacting PBS to correct the situation systemically should be easy enough.   I am sure getting that bonus credit influenced things a bit.  But, the transaction and PMs are there to prove the sequence of events.  If she won't correct it, then PBS should be interested in the situation regardless of it being a book bazaar deal.

Date Posted: 5/29/2009 9:42 PM ET
Member Since: 1/15/2007
Posts: 1,410
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You don't have to accept the book when it arrives.   Just the book off the shelf was not what you'd agreed to.  I would catch my carrier if I could, or return the unopened package to the Post Office marked "Refused"

http://pe.usps.com/text/dmm300/508.htm  (USPS link)

 

She gets her book back.  You owe her nothing.   No need to mark anything "received."  No credits lost by you.



Last Edited on: 5/29/09 10:04 PM ET - Total times edited: 1
Date Posted: 5/29/2009 10:07 PM ET
Member Since: 2/12/2008
Posts: 4,470
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I actually wouldn't be surprised if the freebie book ends up back on her bookshelf in a few days/weeks. Maybe she never received a second order but just wanted someone to order from her bookshelf.

I'd do what Sarah said and follow them around the Book Bazaar and warn other people off this Sender. GRRRR! And, yes, refuse acceptance of the book!

Date Posted: 5/29/2009 11:27 PM ET
Member Since: 8/27/2008
Posts: 687
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i like the refuse the book idea- this could also punish her additionally when she has to pay the return postage!!!!!!!!!!! (oh the evil in me is amok)

Date Posted: 5/29/2009 11:43 PM ET
Member Since: 2/19/2008
Posts: 2,007
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It's stories like this that have kept me from using the Book Bazaar.

Date Posted: 5/30/2009 12:12 AM ET
Member Since: 8/22/2005
Posts: 1,103
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It's stories like this that have kept me from using the Book Bazaar.

To be fair - although I'm sorry Leann got such a raw deal - I use the Book Bazaar a lot and have never been burned. Once in awhile someone else requests the freebie books before me, but the poster has always worked with me via PM until we were both happy before preceeding. I truly believe it's a very small percentage of members that pull stunts like the discussed in this post.

 

Date Posted: 5/30/2009 12:22 AM ET
Member Since: 5/18/2007
Posts: 13,205
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It's stories like this that have kept me from using the Book Bazaar.

While what happened to Leann should never have happened it is an isolated incident and shouldn't keep anyone from using the Book Bazaar. I've been heavily involved in that forum since I started here two years ago and never had a single problem. It really is an isolated incident.

Date Posted: 5/30/2009 4:07 AM ET
Member Since: 12/9/2007
Posts: 9,601
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We like to keep a positive view of people and I've done a deal or two both ways (coming and going) in the BB.  It's worked out okay so faar.  But I won't order the first book in a 2 for 1 deal until the sender takes the freebie off their bookshelf.  This means we have to coordinate by PM and keep looking to make sure things are going according to plan.  This might be more work than some people (askers and senders) want to do.  But it's worked out the best for me.  While I'm sure there are people who would do silly things just for a credit - I really don't think that it's true of most people here.  We just need to try to keep in mind the best possible ways to do things so that no one gets taken!

Ruth

Date Posted: 5/30/2009 6:58 AM ET
Member Since: 8/16/2007
Posts: 15,201
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Refusing a book that you requested for anything other than postage due is against PBS policy.

I would contact TPTB myself if I were in this situation. Though deals are unofficial, they won't look to kindly on a member that offers a deal and then doesn't follow through. I'd also send another PM to the sender and tell her you want the book she promised you for free, or a credit to request it through the FIFO system. She made the deal, she needs to uphold it.

Date Posted: 5/30/2009 7:52 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:38 PM ET - Total times edited: 1
Date Posted: 5/30/2009 5:24 PM ET
Member Since: 9/2/2006
Posts: 4,110
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Well I agree, if nothing else I would post in her orginal deal thread the situation, especially if the deal is still on going.  Folks have the right to know there might be a problem, even if it isn't with malicious intent.

I personally always order the book I want the most in a deal, just in case because this has happened to me once or twice.  Lucky for me I either found another book that I was willing to take or the person canceled (or let me cancel as not to lose their FIFO slot if possible) the order.  The bazaar can be a terrific place to find what you need, and most of those utilizing it are good folks, we all make mistakes it's just a few bad eggs who don't want to have to take responsiblity for theirs.

Leann I'm sorry you got a bad egg, hopefully it won't keep you from trying another deal some other time.

Date Posted: 5/30/2009 6:21 PM ET
Member Since: 2/3/2009
Posts: 1,732
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I was very interested in the responses posted here, because I've also gotten a few deals in the bazzar, and some of them have still not been marked mailed, nor has the other books been removed from their shelf.  I also wondered what will happen if someone else order the books that was supposed to be a part of my deal. 

I can't believe she'd mailed the book before she asked you to request a different one,  because if you had choosen one I'm sure they would have been mailed together.  Seems to me she had the opportunity to cancel, but she choose not to.

I certainly hope you either get both books or your credit back.

 

 

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