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Topic: Very long story - How to handle a wrong book

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Subject: Very long story - How to handle a wrong book
Date Posted: 5/17/2008 4:48 PM ET
Member Since: 12/9/2007
Posts: 9,601
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sent to my mother that I ordered and paid a credit for.  I ordered an old small book about lessons taught in a one-room school to be sent to my mom.  She is 87 years old and hard of hearing and very old fashoined (just ask my kids!). Most of today''s books aren't suitable for her tastes and prejudices.  It's hard for me to find acceptable books for her to read.  She LOVES to read (as I do).  So when I accidentally found this one little book - I ordered it for her.  It was accepted and sent to her (she's in TX and I'm in VA).   So one-day on the phone she tells me she got "my "book.  I said "great - do you think you'll like it?"  she says " Well, what do you think I'm going to write in my romance novel?"  I say "Huh?"   And she's confused because it is in an Amazon book box with a note and packing slip from an Amazon  Marketplace vendor.  All  of the books I buy for her come from Amazon - so she's familiar with that. (I had told her I'd ordered a used book from PBS and tried to tell her the PBS system and philosophy.)  I didn't know what to think.  I never ordered such a book as "How to Successfully Write Your Romance Novel and be Published"  or some such title  as that.  Especially for her!   How embarrassing for us both!   I sputtered a bit and then asked everything about the book that she got and the name of the sender.  The sender name was the one here on PBS.  The book was something I'd never heard of and only found something similar here on PBS because of the author's name.  My Mom isn't too coherent on some things and finding the ISBN was one of them.  Couldn't find any book with the numbers she gave me.  So I told her to hang on to everything and let me see what's going on.

I PM the sender I ordered it from asking what to do since my mom got (the absolutely)  wrong book?  I also wrote a TG for advice. I waited for an answer from the sender per the TG's advice.  In the meantime I did a little research on the sender - like how many books she's sent out - I didn't know you could see the map of her history...thousands of books.  So I knew for sure that it was a mix-up especially when I tried to look her up on Amazon and found her.   Lots of books!   So I finally get a PM back and she says just that she'll send the right book.  Then I notice that she returned my credit - which I thought was nice of her.  My mom then insists on sending the sender back the first book because she doesn't want to gip her out of any money.  So now I don't know what to do about the credit.  I was going to give it back since my mom got the right book (probably by 1st class since it arrived so soon), but on the other hand mom was paying out her own pocket (which doesn't hold all that much) to send the other book back.  So now I'm wondering if I should keep the credit because of my mom's unexpected expenditure so I can get her another book for her money.  What do I do?  And what do I say to the sender about keeping the credit?  The sender has said nothing about the credit - but it seems rude not to at least acknowledge it and why I might keep the credit.    Sorry this comedy of errors has been so long...it's the first time I've had such a problem.  At no time were any accusations or bad things said to anyone about this.  I just want to know what's the right thing to do .  Help -

Ruth

 

 

Date Posted: 5/17/2008 4:51 PM ET
Member Since: 4/16/2008
Posts: 770
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I'm still rather new here, but what I would have done, (had I not posted the same question) would be to pm the sender and kindly ask if they would like the book back, and explain what you've explained here.  Keep the sender informed of what's going on. 

Just my $ .02.

Date Posted: 5/17/2008 5:00 PM ET
Member Since: 8/15/2007
Posts: 201
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2 out of 2 Karens agree: I'd PM the sender before returning it.  If she sends out that many books, it may be more trouble than it's worth for her to get it back.

Date Posted: 5/17/2008 5:03 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Too late - one doesn't tell my mom what to do.  She did it before she told me.

Date Posted: 5/17/2008 5:22 PM ET
Member Since: 8/15/2007
Posts: 201
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Ah, foolish me...

Cathy A. (Cathy) - ,
Date Posted: 5/17/2008 7:32 PM ET
Member Since: 12/27/2005
Posts: 4,110
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I would suggest that you send in feedback about this person. Give as much info about how to find her Amazon store as you can.

The reason I suggest doing this is it is against the rules of this site for a member to systematically resell the books she obtains here. PBS cannot be used to collect inventory for a used bookstore. There's no way you can know if the other member is doing this -- she may be totally innocent. But on the other hand, she is obviously using the packaging and shipping tools from her business to send out her PBS books, so she is not exactly trying to keep things separate. The PBS Team can compare her Amazon bookstore to her PBS transactions and figure out if there's a problem or not. If there is, they can deal with it; if not, she never has to know.

As to your question, I think you should just send her a PM and explain that your Mom did not feel comfortable keeping the book so she's mailing it back. Thank her for the credit and say you'll use it to cover the cost of returning the book.

Date Posted: 5/17/2008 9:11 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Thank you, Cathy, that was just about what I had decided to do about the credit. I just don't want to sound rude or mean.  I kind of have a problem with the Amazon thing since I personally didn't see the packing info or the packaging. I guess if they could check it against  her activity here then it wouldn't hurt. I just really don't want to get anyone in trouble if they havne't earned it.  I'll think a little more - I wish I had the ISBN, but now the book is gone so ...

Date Posted: 5/18/2008 12:56 PM ET
Member Since: 10/6/2005
Posts: 10,664
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I think it's kind of unfair to assume she is reselling PBS books just because she has an account here and an account as an Amazon bookseller. There are several booksellers who belong to this site - I am one of them and I resent the insinuation that just because I do both means that I am doing something wrong. I get a lot of books at garage sales, estate sales, FOL sales - I mostly buy in bulk and don't necessarily know what I am getting. The newer books I tend to post here and the antiques/collectibles I get I try to sell. I do NOT and NEVER have sold a book I got via PBS.

Date Posted: 5/18/2008 1:26 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Bren, I've already decided not to do anything about anything other than the PM to the sender about keeping the dredit. I'm not accusing her of anything except being overwhelmed maybe.  She got the right book to my mom and returned a credit and my mom mailed her the other book.  All I really know is that she is bery busy with books and mixed something up.  Not a problem.  I really was only concerned because there are like  maybe 3 of this title book, and I didn't know how I was going to get another one.  I'm sure that she does as you do and gets far more books in like you do from various places and then sends them out.  Without proof of anything else it would be unfair of me to do anything more than what I've done - and I'm not the "book police".  I figure that she's probably putting more books into the PBS system than I am for sure.  Didn't mean to step on your toes.

Ruth

Cathy A. (Cathy) - ,
Date Posted: 5/18/2008 1:38 PM ET
Member Since: 12/27/2005
Posts: 4,110
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Bren -- I am sorry if you took offense at my post. I actually said "she may be totally innocent" and I did mean that. I'm sure that your transactions would stand up to scrutiny if anyone were to look.

Date Posted: 5/18/2008 2:20 PM ET
Member Since: 9/21/2006
Posts: 2,784
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i have an account at both places and many more.  I reuse packaging from everywhere, including fedex, ups, amazon.

plaese dont just ASSUME.

Date Posted: 5/18/2008 5:41 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I recycle everything too.  I even cut up padded mailers to make custom packaging because I seen to find some of the oddest shaped books.  The only thing that I thought was odd in this was that Mom received an Amazon Marketplace vendor's packing slip with her book.  Otherwise I would never have wondered about the Amazon thing.  I re-use as many Amazon boxes as I can so that would never make me wonder about anyone.

Date Posted: 5/20/2008 3:52 PM ET
Member Since: 8/2/2005
Posts: 405
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Correct me if I'm wrong, but the issue of someone selling books has come up on many other threads and I believe it was one of the R's of then R&R who said that when a book is received is it then that person's property and they can do with it as they please. And that includes passing it on to others, trading it on other sites, or even trading it in to a second hand store or maybe even reselling it elsewhere in the future. It's the people who come here for the express purpose of grabbing new or valuable books for re-sale and making financial profits that are violating the list rules. Those are the folks that we need to find and eject from PBS, not folks who get books here and who maybe sell some of their own books on amazon.com or half.com. One thing does not necessarily tie into the other.

Date Posted: 5/20/2008 4:07 PM ET
Member Since: 6/20/2007
Posts: 4,970
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It sounds to me like the sender was a fine upstanding PBSer.  She sent the wrong book---OK, mistakes happen.  But she then refunded your credit AND reshipped the correct book.  This is the LAST type of swapper I'd want to see ejected from the site!  IMHO, it's not an issue that a mistake was made, so long as it is fixed in a timely and appropriate manner.  I've received the wrong book before, and I've received audio books missing a cassette, both in box swaps.  In both cases the senders corrected the problems efficiently and nicely, and I left them nice feedback.

I too recycle all sorts of packaging.  One of my box swap books just went out in a bubble envelope with pictures of Arm & Hammer toothpaste on it that originally enclosed a free sample.    

Date Posted: 5/20/2008 4:46 PM ET
Member Since: 8/26/2006
Posts: 9,309
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You can note how nice she was, and how she went out of her way to correct the problem in your transaction archive. :-)