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Topic: Very rude and unfair user!!

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Subject: Very rude and unfair user!!
Date Posted: 12/11/2008 10:06 PM ET
Member Since: 5/2/2008
Posts: 199
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So, my request for a wishlist book got turned down, for the 5th time I might add. This one was turned down because they couldn't mail due to user conditions. Here is what they put, and I will say that they didn't contact beforehand or anything.

" Since it is a brand new book, I think you should order more than one book from my list.  I am already out $7 and shipping for one book is another $2 , so I am not willing to send this book to someone who doesn't cut my shipping costs by ordering more books.  So I am not acccepting your request.  I will wait for someone more considerate."

I'm sorry...but is that not the rudest thing you've heard? Like I haven't sent out new books before!! How am I not considerate because I didn't want to pick something off of the measly shelf.

Date Posted: 12/11/2008 10:10 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Absolutely report this to the site. They cannot demand anything more than the credit the site allows. Sorry you ran into such a bad swapper. Use the contact link at the bottom of the page and let the site leaders know what this person is doing.

Date Posted: 12/11/2008 10:10 PM ET
Member Since: 8/13/2008
Posts: 13,147
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Wow. That is just not cool!! I feel for you Brittany. :(

Date Posted: 12/11/2008 10:15 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Totally against the rules. I'm amazed at the nerve of some people.

"will wait for someone more considerate."

Wow, just wow.



Last Edited on: 12/11/08 10:16 PM ET - Total times edited: 1
Date Posted: 12/11/2008 10:16 PM ET
Member Since: 4/25/2007
Posts: 11,517
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Yeah, like you forced them to post their brand new book!  I would send that one in to the PBS team too.  If they want more than a credit for their books, they need to look into selling them on another site rather than posting them on PBS.

Date Posted: 12/11/2008 10:16 PM ET
Member Since: 10/26/2008
Posts: 9,884
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Last Edited on: 1/1/12 3:57 PM ET - Total times edited: 1
Date Posted: 12/11/2008 10:21 PM ET
Member Since: 5/2/2008
Posts: 199
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The Appeal by John Grisham. And I don't have the user's id because it was a cancelled wishlist request. I sent a complaint to pbs, but I really wish I would pm the person directly and give them a piece of my mind. EVEN if it was not totally rude to ask me to pick something else off of their shef, they never asked me to. And my telepathy does not work over the internet. ;)

Date Posted: 12/11/2008 10:26 PM ET
Member Since: 12/7/2007
Posts: 3,398
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The hardcover version of "The Appeal" is available, FYI

Date Posted: 12/11/2008 10:30 PM ET
Member Since: 10/26/2008
Posts: 9,884
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Last Edited on: 1/1/12 3:57 PM ET - Total times edited: 1
Date Posted: 12/11/2008 10:34 PM ET
Member Since: 1/19/2006
Posts: 472
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It would have been unfair of that person to PM you and ask you to order another book.  The rule is one book for one credit and you aren't allowed to ask for anything more.   It's a barter more than an auction.

Date Posted: 12/11/2008 11:39 PM ET
Member Since: 8/15/2005
Posts: 4,469
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What kind of book is it that she's paying $7 shipping?  Unabridged dictionary?  And yes, it was a rude response, I thought the idea was you only posted books you were willing to ship.

Date Posted: 12/11/2008 11:57 PM ET
Member Since: 8/10/2005
Posts: 4,600
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Not only rude, but it sounds like they must be new and have no idea how PBS actually works! Lynn, it said $7 for a book plus $2 shipping--but still....we don't care what you paid for the book. If you don't want to trade it, don't list it!

Aaaaaaaaaaaaaaaaaagh! Why can people not read about how the place works before they start trying to trade, and then start spouting their mouths off to boot? Does anyone wonder why I wanna be a hermit when I grow up?

Cheryl

Subject: WOW
Date Posted: 12/12/2008 12:37 AM ET
Member Since: 11/18/2005
Posts: 5,426
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$7.00 for postage. What are they sending? That would be twice the normal postage for a hardback. I wonder if it is coming 1st class?

Date Posted: 12/12/2008 1:42 AM ET
Member Since: 2/5/2007
Posts: 30,800
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She said she paid $7 for the book not for the shipping.           Regardless - just over the top rude.   I'm not sure it's against the rules - you can turn down any order you choose, for any reason you choose - but I doubt if she'll ever get any orders with that attitude.   She is not asking for extra credits or anything that is against the rules - just DEMANDING you order another book from her.  What nerve!

Date Posted: 12/12/2008 1:56 AM ET
Member Since: 8/9/2007
Posts: 4,058
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" Since it is a brand new book, I think you should order more than one book from my list.  I am already out $7 and shipping for one book is another $2 , so I am not willing to send this book to someone who doesn't cut my shipping costs by ordering more books.  So I am not acccepting your request.  I will wait for someone more considerate."

I'm not sure which paperback version of the book this is, but one MMP version of the book has 43 wishers, one has 18, yet another one - just listed as  "paperback" - has 22.  It would be safe to presume that you probably aren't the only wisher that they either have or will decline this request to, possibly with the same wording as to the reason why they're declining.  The book should automatically be removed from their shelf when they decline the request for any reason other than RCs.  I'm unclear as to whether that's what you meant by "user conditions", but if it is, then it would go back on their shelf for the next wisher in line, and a possible repeat of this same scenario - indefinitely perhaps, until someone orders additional books from them with this request:P  It sounds like you basically have someone who assigns a dollar value to their books based on their cost + the postage to mail them, and then makes a determination as to whether or not they'll accept or decline requests for their books, depending on whether or not the requestor's "make it worth their while" to do so by ordering more books.  All evidence would certainly point in that direction anyway.  This needs to be reported to PBS, so that they can look at the situation, make that determination, and take whatever appropriate action they deem necessary.  This member may or may not have a history of this sort of thing, but establishing a history starts with members reporting such incidents to PBS through the "Contact Us" link at the bottom of the page.  Whether a member understand the processes here or not, they need to be reported when they clearly aren't following them.  I'm not sure at the moment if I agree that they aren't violating PBS rules.  They certainly can't ask for more than a one book for one credit trade return on their books, regardless of what they paid for them, and while it's true that they can cancel requests at their discretion, this is something a little bit more extreme than just that.  Hope this helps, and my sympathies.  I hope you get a copy of this book soon:)

*Edited 50 times because I just can't type:P



Last Edited on: 12/12/08 2:01 AM ET - Total times edited: 3
Date Posted: 12/12/2008 2:48 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Amazing - just when you think you've seen it all.  Please report this!  Wonder if this person is a new member?  Still not an excuse!

Ruth

Date Posted: 12/12/2008 6:05 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Well, she isn't specifically asking for more than one credit for one book.  But she is stating that she won't mail to anyone that won't request at least one more book from her to defray the mailing costs.    That's certainly against the spirit of PBS if not the "letter of the law".    I'm glad that you let PBS know.  Hopefully they can figure out which PBS user this is and educate them.

And may I just point out that since this book was a Grisham and mass produced to the extreme, the PBS system will soon be totally flooded with the books.  That wishlist has a life of about a month I would say.  

Date Posted: 12/12/2008 6:30 AM ET
Member Since: 6/18/2008
Posts: 1,050
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I'm stunned! For once, I have no words. Well, I have one, but it's not polite enough to post.

Date Posted: 12/12/2008 7:00 AM ET
Member Since: 4/23/2007
Posts: 9,515
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That person compromised their membership by that response. The agreement states (somewhere) that posting books means you are willing to send those books. I hope you reported this.

Date Posted: 12/12/2008 7:15 AM ET
Member Since: 10/3/2006
Posts: 6,234
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RUDE! RUDE! RUDE! RUDE! RUDE!.............oh, did I remember to say RUDE?!?!!!  If she didn't want to swap, then she should pull up her party pants and go sell her doggone books on e-bay!

Katz

Date Posted: 12/12/2008 8:19 AM ET
Member Since: 9/24/2007
Posts: 453
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Can you say blackmail?   W-O-W!

People never fail to amaze me.....

Sara

Date Posted: 12/12/2008 8:22 AM ET
Member Since: 8/9/2007
Posts: 4,058
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"Well, she isn't specifically asking for more than one credit for one book.  But she is stating that she won't mail to anyone that won't request at least one more book from her to defray the mailing costs.    That's certainly against the spirit of PBS if not the "letter of the law". "

Well, she's not exactly defraying mailing costs, she's trying to work the transaction so that she gets more than one credit for basically the same mailing cost - thereby offsetting the cost of her "brand new book".  I can't think of any reason why you can't give people some added incentive to order more books from your shelf that doesn't involve giving freebies, etc.  - like keeping a lot of in demand titles on your shelf - but that isn't what she's doing here.  This is more manipulative.  Like WL blackmail:P  I'm not sure what there is in the help docs that could be applied to this, but yeah, as Kathy said, it's in the ToU that you have to be willing to send books as they are requested.  And requestors aren't supposed to meet some sort of special criteria in order to qualify to receive your books.  That's just crazy.  Here are some quotes from the PBS ToU:

 

Exchanged Material

By using this Site, you agree to participate in the free exchange of personal property, including but not limited to books, audio books, videotapes, DVDs, video games, CDs, and other items as may be deemed appropriate for inclusion by the Site.

Listing or Posting
By listing or posting items for selection by the exchange community, you aver that you are the sole owner of the items and have the unrestricted right to transfer ownership thereof. By posting or listing an item for exchange with the Site, you agree to ship the item when requested. The posting or listing of items without the intention of exchanging them when requested is expressly prohibited and may constitute wire or mail fraud in violation of U.S. and state law. The listing or posting of items for exchange that you do not have in your physical possession is expressly prohibited.

Shipping

You agree to respond to all valid requests to ship posted items in a timely manner. Failure to promptly ship posted items may result in a forfeiture of credits for future exchanges. You agree to ship all items at your own expense.

Date Posted: 12/12/2008 9:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I agree with the person who said that the Grisham book will be readily available in a short time.  In a couple months people will be begging for someone to order it because there will be 100+copies posted.  That's what happens with every new book from the biggies like Grisham, James Patterson, Nora Roberts, Stephen King. THey are WL until they come out and then there's a glut of them in the system.

 

I agree that it was rude. I'm wondering what your conditions were?  You didn't ask for it to be shipped first class or have special wrapping conditions that would cost her $ in supplies did you?  I would report it to PBS.  Like someone else said: most likely she will put this in any RC that comes up in her reason to decline. When someone has no RC and accept the book-my guess is she'll PM them asking them to order another book. Hopefully this person will report it as well. 

Date Posted: 12/12/2008 9:10 AM ET
Member Since: 1/12/2006
Posts: 4,972
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hmph!! Some people!!

Date Posted: 12/12/2008 10:37 AM ET
Member Since: 3/10/2006
Posts: 2,819
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It's people like this where I wish we could block certain swappers.  Unbelievable.

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