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Topic: Very Sad, 867 Books Mailed....

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Subject: Very Sad, 867 Books Mailed....
Date Posted: 3/27/2012 7:18 PM ET
Member Since: 1/22/2011
Posts: 2,398
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and I just got my first RWAP. This was one of  a bunch of books I bought at the Dollar Store, brand new, to list on my bookshelf.  I do reuse wrappers, etc. The RWAP was for smoke smell. (A pet peeve of mine, but I don't have RC's). I refunded the credit immediately, no question, that's my policy.  I will now probably be one of "those" who turn  down all RC's.  I am so careful and was so proud of my record....  I even started deleting all my books. I used to accept almost all Requestor Conditions, no problem, but not anymore. Thanks for listening, I am just venting to the only audience that would understand my consternation, you guys. 

Date Posted: 3/27/2012 7:32 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I hear ya Lori. It's a shock, isn't it? Especially when it's something you know wasn't your fault.

Date Posted: 3/27/2012 7:39 PM ET
Member Since: 8/26/2006
Posts: 9,336
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That's amazing that you've mailed that many books with only one RWAP, Lori!  Kudos to you!

Date Posted: 3/27/2012 7:57 PM ET
Member Since: 7/19/2008
Posts: 15,447
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Please don't let a RWAP chase you away.
Date Posted: 3/28/2012 5:50 AM ET
Member Since: 8/30/2008
Posts: 2,207
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My first WRAP devastated me, took me a while to get over it but you do move on. In the light of some of the books I've received (people WILL post anything) my book was practically pristine.

Now I don't send FOL books, used books (meaning bought used from places like GW or UBS), no matter how much I've looked it over. I only post never-read/newish books, and I decline RCs. It isn't worth the emotional stress.

GAil

Date Posted: 3/28/2012 6:08 AM ET
Member Since: 10/19/2006
Posts: 136
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I've sent over 650 books with only one RWP (also not my fault) but I gave them back their credit and just shrugged it off. That being said, I didn't let it stop me from accepting other member's RCs. There is usually a cat on my lap when I read so the only ones I turn down are those for no pets.

Date Posted: 3/28/2012 7:42 AM ET
Member Since: 4/24/2008
Posts: 310
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I always accept RCs with the smoking condition because I know I don't smoke.  Now I'm thinking that I should not accept any of those because I get all my books used from somewhere like thrift shops or library sales.  How do I know if my nose is as sensitive as theirs?  I like others reuse bubble envelopes but I sniff the envelope to see if it smells.  I had to toss a couple of envelopes lately because they stank.

 

Date Posted: 3/28/2012 8:21 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't have refunded the credit personally.  Smoke smell is very subjective and I doubt a reused mailer and getting a book at the dollar store would add smoke smell.

I've sent over 800 and had only 1 RWP and that was their mistake in ordering the wrong binding not mine. 

Date Posted: 3/28/2012 10:59 AM ET
Member Since: 9/19/2006
Posts: 3,395
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I will say once again that a smoky smelling book may NOT always be the sender's fault. I am a non smoker. No one in my family smokes. Yet we had a mail carrier that chain-smoked all day long while he was on his route. Every. Single. Piece. of mail we received, no matter whether it was a book or a bill, smelled like smoke. Thank goodness he finally retired and my mail doesn't smell like smoke anymore.

If a book was purchased brand new and I knew with 100% certainty it had never been around smoke, I wouldn't have given back a credit. I do understand why you did, though. Sometimes it just isn't worth the hassle.

Pam



Last Edited on: 3/28/12 10:59 AM ET - Total times edited: 1
Date Posted: 3/28/2012 12:10 PM ET
Member Since: 4/28/2009
Posts: 1,258
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I don't know if I've been very lucky or what, but by PBS count (meaning the number doesn't include freebies sent), I've mailed 1,165 books.

I accept all RC's as long as I feel the book meets them.  I turn down any about cats because I have 3 (although I've only had one RC about pets out of all the requests) - but non-smoking (my home qualifies), smells, etc. I accept, because to my nose, the book passes their requirements. 

This is with 99% of all my books coming from Goodwill, thrift stores and FOL sales.  I haven't sent a book that was bought new since I joined.  

Now, I go to great lengths to only pick up books that look to be in great condition and that I would be happy to have sent to me, but they are still books that have been purchased used - I have no way of knowing their history. 

I've had 3 RWAP.  Once I had two of the bindings of the same title and sent the wrong one by mistake - Fixed that.  Another time, I missed seeing a very small stain - Fixed that.  Only one was RWAP'd by a member that I felt was trying to take advantage because I know there was no way the book had the problem being claimed.

So please, don't throw in the towel just because of one member - and don't  pass up the books that come from sources other than a traditional book store.  You'll be missing out on some great books to trade, and the library and charities will miss your patronage.  

Just my 2 cents. :)

Date Posted: 3/28/2012 3:38 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Please don't let ONE person change your mind about PBS.  That isn't fair to the other 866 people who did everything right!  Stick around, keep doing what you have been doing and realize that there is a bad apple in the barrel now and then.

Date Posted: 3/28/2012 5:05 PM ET
Member Since: 1/22/2011
Posts: 2,398
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Thanks, everybody. I feel better today. This person may have been well meaning as it was a civil exchange. I will give the benefit of the doubt and carry on. I really can't imagine not having PBS.  heartheartheart

Date Posted: 3/28/2012 5:16 PM ET
Member Since: 2/12/2006
Posts: 4,349
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What Cozi said!! yes

Per the member directory, we have 87,045 members with profiles.  Yup, gonna be a few cranks and a few con's in any group that large.

Date Posted: 3/30/2012 12:40 AM ET
Member Since: 2/23/2008
Posts: 170
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I recently decided to no longer accept RC's. I've been burned too many times.  99% of the books I mail out come from PBS, Goodwill, or the used bookstore, so I have no idea where they were before they came to me.  I know almost all requesters that have RC's are honest people, but I feel a few are itching to RWAP a book to get the credit back.  I have a double "strike" against me because I refused to be bullied into returning a credit on a book that was perfectly fine, bought brand new, and read once.  I've been a member of PBS for quite awhile, I didn't use to have any problems, but I've had really bad luck in the past 6 months with requesters. 

Date Posted: 3/30/2012 10:58 AM ET
Member Since: 9/25/2006
Posts: 314
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Yeah, consternation. To my horror, this morning I became one of Those People, who can't send a book because he can't find it. I got about a thousand books sent and this the first time....my disorganization exposed.....now that I'm one of Those People, I guess I just have to tolerate Those People-ness.

Date Posted: 3/31/2012 3:35 PM ET
Member Since: 8/27/2010
Posts: 288
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I received an RC the other day that said, "Will not accept books from a current smoking home." That's clearly someone who understands the problem and wants to be precise but fair.

I usually accept "no smoking" RCs, and most of my books are ones I bought and are passing on. If I got a RWAP because a book smelled smoky, I might start turning down those RCs completely to avoid the risk, but I'm hoping it doesn't come to that.

A mail carrier who constantly smokes would be a problem. I'm not sure how deeply into the book the smoke could get from that short contact; I got a book that was smoky and put it on the porch for a week and it was fine.

Date Posted: 3/31/2012 4:31 PM ET
Member Since: 4/25/2007
Posts: 11,518
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I've gotten a few mildly smoky books.  A week or two in a ziplock bag with an unscented dryer sheet takes care of it.

Date Posted: 4/4/2012 11:18 AM ET
Member Since: 11/28/2008
Posts: 2,134
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I went forever without an RWAP and then received 2 within 2 months. It is hard not to get mad about it when you know your are following the rules. Sometimes the person who orders the books don't know the rules. But the best thing to do is to return credits and ask that they return the book for an additional credit. and then just forget about it.

I only order audio books and the two RWAPs were for:

1. Person ordering didn't like condition of box (even though there was no problem with the CD's). The boxes often get smushed in mail and PBS requriements for audio books don't even require a box. Actually the box was not in terrible shape and I alway mail with good reinforment for boxes so they don't get any more ware and tear. Obviously the person receiving was not aware that the conditions for audios are not the same as books.

2. The audio was in MP3 format which was clearly stated in description (even in the title). Ther person receiving the audio didn't know anything about MP3 format and didn't have any device that would play it.

In both cases I returned credits Plus extra credit to return the audio book The 2nd person was very nice and marked problem as resovled. The first person would not reply to any of my PM's until I sent PBS and e-mail saying I didn't know what to do. Finally got a short message saying they would return audio. After about 2 months I got the audio back and sent 3 credits to them. They never acknowledged anything nor did they marked it as resolved.

Obviously I can't put that one behind me, but am trying.

Date Posted: 4/4/2012 12:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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 But the best thing to do is to return credits and ask that they return the book for an additional credit. and then just forget about it.

I don't agree with this at all. Why should someone who followed the rules be punished and out credits?

The best thing to do when you did nothing wrong is not to just refund the credits with an extra one to get the book back.  This just encourages people to make false complaints.  If you know you followed the rules, didn't break any RCs then there's no need to refund.  One unresolved complaint will not count against you and PBS can see the PMs attatched to a complaint. They can see if you were polite in your response and if the complaint was for something that shouldn't be complained about.  They can also see if the person had an RC when they requested the book even if they added one or changed it afterwards. 

Now if you are getting complaints regularly about books you send then you need to start being more careful about checking the condition.  I've sent probably 1,000 books out and have yet to have someone complain about the condition of a book I sent.  Just someone who didn't pay attention to the binding they were ordering. I certainly wasn't going to refund their credit, then send them another one to get the book back just to make them happy.  I don't even know if they ever marked the issue resolved or not.  They received exactlly what they ordered in excellent condition.   



Last Edited on: 4/4/12 12:42 PM ET - Total times edited: 1
Date Posted: 4/4/2012 2:31 PM ET
Member Since: 11/28/2008
Posts: 2,134
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Mary- I do see your point and agree with you as well. And I think that I would have been ok to not refund their credit with the justifications I had in my PM response to the RWAP. 

On the other hand, I don't care about the credits because I get so much for the amount of money I spend and absolutely love being able to pass on the audio books to others. I am thinking that my approach would inspire the "spirit of giving and sharing"  rather than "receiving" .... which did appear to work with RWAP #2.... but NOT with RWAP #1.......

Date Posted: 4/6/2012 1:26 AM ET
Member Since: 1/3/2009
Posts: 866
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I hate to hear people say they reject smell RCs because smell is subjective. I have a RC for books that are not currently in a smoking home or smell strongly of cigarette smoke. I don't have a supernose or anything. I just can't stand the smell. Sometimes I get a book from the library that smells so strongly of smoke that I have to return it without reading it.

But I promise I'm reasonable. If you have a normal sense of smell and don't smell it, then it's fine.

I wouldn't start rejecting all RCs out of fear of a RWAP. I've gotten enough "extra" books from the Book Bazarre that I'd still come out ahead returning a credit once in a while. I just don't see it as a big risk.

I think back to how nervous and extra careful I was with every little detail when I first joining PBS. laugh