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Topic: A very sticky situation...

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Subject: A very sticky situation...
Date Posted: 1/31/2008 1:04 PM ET
Member Since: 11/26/2006
Posts: 221
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I had a book going lost on 1-1-08--heard from the member a day or so before that--she forgot to mail it. I sent a PM saying that I would send a credit when it did arrive. This is a member since 2005.

I got my credit back when it went lost.

It finally arrived on 1-28-08--BUT it has bad water damage for 108 pages ,plus dirt and stains--and is clearly unpostable. I have been looking at it for 3 days trying to decide what to do about it--have NOT marked it received yet.
 In the meantime I received a PM from the member asking if I got it! I don't feel as if I should lose a credit (I buy most of mine). Someone who has been a member for 2-3 years could look at this book with one eye open and know it is unpostable.

What is your feedback?

Date Posted: 1/31/2008 1:07 PM ET
Member Since: 2/5/2007
Posts: 30,791
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I would answer her PM telling her exactly what you told us.  IF you had recieved this book without it going lost you would be asking for your credit back. 

Date Posted: 1/31/2008 1:07 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I would tell her that you would have given her the credit but there is water damage and dirt and stains and really is an unpostable book.  See what she says.

Date Posted: 1/31/2008 2:37 PM ET
Member Since: 8/26/2006
Posts: 9,308
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From the Help Center:

  • Locate the Lost transaction for this book in the list.
    • If there is more than one Lost transaction for this title, check the sender's name on the right of the transaction against the name of the sender in the return address on the package you received.
    • Click on the transaction.
    • The next pages are the regular Book Received pages:
      Click on the next page
      Provide more information about the swap on the next page
      • you will also have the option to send a message to the sender of the book
      • you will also have the option to provide comments on the swap that only we will see
  • Both your account and the sender's will be updated when you have done this.


Lost books must be marked received when/if they arrive, to keep your account in good standing.

Me again: That last line is the one I was looking for.  You can't decide not to mark it received, but you should most definitely ask for your credit back.

Date Posted: 1/31/2008 4:39 PM ET
Member Since: 8/1/2007
Posts: 2,039
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I would ask for the credit back as well.  It's unpostable plain and simple.

Date Posted: 1/31/2008 6:00 PM ET
Member Since: 1/11/2007
Posts: 1,534
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I agree with Patty.  The PBS Help Center is clear that the book must be marked received. 

"Lost books must be marked received when/if they arrive, to keep your account in good standing."

Then you can ask the sender to return your credit.

Date Posted: 1/31/2008 6:09 PM ET
Member Since: 5/10/2005
Posts: 2,349
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Of course, it also says members are supposed to mail on time.

Date Posted: 1/31/2008 6:22 PM ET
Member Since: 2/2/2007
Posts: 4,588
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But if I'm reading this right the book went lost and Shelia got her credit back. Then they decided to do the exchange off the bookshelf, so to speak. So there isn't any record in either of their account. The other member is just waiting for a credit to be buddied, is that right?

If that is the case, I would just tell her what you posted here and see how she reacts.

Date Posted: 1/31/2008 6:25 PM ET
Member Since: 2/5/2007
Posts: 30,791
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THAT was exactly my take on it too Char.  

Subject: Shipping damage?
Date Posted: 1/31/2008 6:30 PM ET
Member Since: 4/23/2006
Posts: 19
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Was the book damaged during shipping?  Or was the packaging ok?  That makes a difference to me.

Date Posted: 1/31/2008 8:20 PM ET
Member Since: 1/29/2006
Posts: 54,837
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hen they decided to do the exchange off the bookshelf, so to speak. So there isn't any record in either of their account. The other member is just waiting for a credit to be buddied, is that right?

Of course there is a record.  It is in the Transactions Archive as a lost book!  The member will receive the credit when the book is marked received from the TA.  You can mark it RWP from the TA, too, and I certainly would.  I would also ask for the credit back, but, as others have pointed out, the rules don't allow for just deciding not to mark it received.

Date Posted: 1/31/2008 11:18 PM ET
Member Since: 11/26/2006
Posts: 221
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I marked it received with a problem....we'll see if my credit will be returned.

Date Posted: 2/1/2008 11:22 AM ET
Member Since: 6/22/2006
Posts: 95
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You did not mention if the packaging was damaged at all.  Could the book have been damaged in transport?  Could the water seeped through the packaging in transport?

As the others said, you must mark it received, but mark it received with a problem.  If you are 100% sure that the damage happenned prior to shipping, then let the sender know you would like the credit back and mark it as damaged by sender.

I kinda see a few additional problems here that you might want to note to R & R in the received comment box.

Problem One: If it was to be marked lost on 1-8, that means it must have be marked mailed 4 weeks prior to that.  The sender "forgot" to mail it for 4 weeks yet convinently remembered in time to beat the "lost" timer??

Problem Two: Assuming they mailed it when they noticed they forgot, that is 3 weeks for the book to get to you.  Even for media mail rate that is slow(acceptable, but slow).  Of course they should have spent the extra money to send it first class since it was their fault for forgetting in the first place.

 

Date Posted: 2/2/2008 9:05 AM ET
Member Since: 11/26/2006
Posts: 221
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No damage to packaging at all--most definitely an unpostable book sent by sender.

Date Posted: 2/2/2008 10:04 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Also, just want to make sure you know, that you must ASK for your credit back. Just marking it RWP does not tell the person that you want your credit back. If you already knew this, nevermind just let it stand so that those that didn't know that they have to ASK. The way you stated it, if I was a newbie, I would think just marking it RWP meant I want my credit back, which it doesn't and many people certainly aren't going to offer it back if you don't insist or at least ask.

Date Posted: 2/2/2008 11:08 AM ET
Member Since: 8/22/2007
Posts: 519
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Date Posted: 2/2/2008 2:04 PM ET
Member Since: 11/26/2006
Posts: 221
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Sherry

I asked on the PM section when book received--so far no reply from member and no credit...sigh...