2000 - Emotion Marketing the Hallmark Way of Winning Customers for Life (Hardcover) ISBN-13: 9780071364140 ISBN-10: 0071364145 Genres: Business & Money, Substores 1 1999 - The Saturn Difference Creating Customer Loyalty in Your Company (Hardcover) ISBN-13: 9780471314493 ISBN-10: 0471314498 Genre: Business & Money ? |