I am almost embarrassed to say that I'm just getting around to reading this book. It's one of the most popular books for/by Virtual Assistants on the market today. I found a few things that apply to me now, but the book is written mainly for those that are just looking at getting started as a Virtual Assistant. Extraordinarily valuable for those that are thinking about starting a practice or are just taking those first few steps. A must read for that group. Well done, Ms. Ennen and Poelker!