Search - List of Books by W. Earl Sasser

Total Books: 6
Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
2008 - Ownership Quotient Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Hardcover)
ISBN-13: 9781422110232
ISBN-10: 1422110230
Genre: Business & Money
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The Value Profit Chain  Treat Employees Like Customers and Customers Like Employees
The SERVICE PROFIT CHAIN
1997 - The Service Profit Chain (Hardcover)
ISBN-13: 9780684832562
ISBN-10: 0684832569
Genre: Business & Money
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Service Management Course
1991 - Service Management Course (Hardcover)
ISBN-13: 9780029140918
ISBN-10: 0029140919
Genres: Business & Money, Reference
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Cases in Operations Management Analysis and Action
Cases in Operations Management Analysis and Action (Paperback)
ISBN-13: 9780256029031
ISBN-10: 0256029032
Genres: Business & Money, Reference
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