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Topic: Just wait it out or what?

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Subject: Just wait it out or what?
Date Posted: 6/20/2014 1:42 PM ET
Member Since: 5/1/2010
Posts: 372
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I mailed 5 books on the 11th of this month. They all have DC. 3 have been marked as received since then. The other 2 have not.

Both books were going to states that are beside me. Both books have been scanned as delivered for over a week now. I waited a couple days after they were scanned to ask if they were received. It's been 4-5 days since I messaged them & no response from either person. I know that was probably too fast to ask, but I was just curious.

Should I just wait it out now & wait for a reply or for the transactions to time out?



Last Edited on: 6/20/14 1:43 PM ET - Total times edited: 1
Date Posted: 6/20/2014 2:07 PM ET
Member Since: 2/23/2008
Posts: 170
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People are out of town on vacations this time of year.  You've already PM'ed them so I wouldn't bug them about it. PBS will also be sending out emails reminding the requestors to mark the books received. Wait until the books are close to timing out and PM them again.  That's about all you can do.  You used DC so you got your credits.

Date Posted: 6/20/2014 2:23 PM ET
Member Since: 4/28/2009
Posts: 9,510
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Well, Sarah didn't say she used DC from PBS. Like me, maybe she just bought it at the PO so then she wouldn't get an automatic credit.

Date Posted: 6/20/2014 2:31 PM ET
Member Since: 5/1/2010
Posts: 372
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Yes Jeanne, you're correct. I did purchase it at the PO.

But if they were going to be away on vacation, then why request a book around that time?



Last Edited on: 6/20/14 2:35 PM ET - Total times edited: 1
Date Posted: 6/20/2014 3:45 PM ET
Member Since: 9/19/2006
Posts: 3,316
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Maybe they had their books on auto-request and forgot to use the vacation hold.

Pam

Date Posted: 6/20/2014 3:49 PM ET
Member Since: 5/1/2010
Posts: 372
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One book was on my bookshelf. The other had a 48 hour WL hold on it.

Date Posted: 6/20/2014 5:21 PM ET
Member Since: 1/23/2010
Posts: 2,270
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It's always best to be patient. The Post Office marks it as received at the terminus. It still takes time for the package to reach it's destination. Plus it's summer. I can't speak for anyone else, but my online time is severly limited when school is out. More errands, more chores, more people hogging the computer. It's only been 9 days since you mailed. they are probably just busy. Maybe haven't even logged on recently.

You can check the message to see if if has been read. If you haven't done that before go to your Sent message window and select "Mark Unread" anything that hasn't been read will have a black check-mark beside it  

Guess there are backwaters everywhere. There have been times I checked the DC of incoming books and the system showed them delivered when they had not yet arrived



Last Edited on: 6/22/14 2:08 PM ET - Total times edited: 1
Date Posted: 6/20/2014 9:58 PM ET
Member Since: 12/28/2006
Posts: 14,167
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",,, The Post Office marks it as received at the terminus.,,"  Not true Nancy, only at a few backwards postal units still scan packages as delivered when they arrive at the delivery unit...not sure if I've even heard of it since the last couple big USPS software updates.   My PO correctly scans the barcode delivered at my mailbox or as they hand it to me.

If you had used PBS Tracking it would have been cheaper Sarah, your credits would have already been transferred, and TPTB could have checked the situation in-house.  There used to be a Help Document that mentioned sending PBS admin your outside Tracking numbers a week or so after they are scanned delivered.  But TPTB rarely take action before the 'lost' date...unfortunately, with outside Tracking the options are limited.  You can try contacting PBS but not sure what they can or will do.



Last Edited on: 6/20/14 10:03 PM ET - Total times edited: 1
Date Posted: 6/21/2014 2:26 AM ET
Member Since: 8/26/2006
Posts: 9,322
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If it's been five days now since you sent the PM, and you haven't heard back, you can contact the Admin Team here.  This is from the help center:

 

 

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.


Last Edited on: 6/24/14 2:12 AM ET - Total times edited: 1
Date Posted: 6/21/2014 4:50 AM ET
Member Since: 5/1/2010
Posts: 372
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One book was just marked received. Didn't say anything except for thanking me for sending the book.

Date Posted: 6/21/2014 6:21 AM ET
Member Since: 9/25/2008
Posts: 3,520
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I am sure some members use a library computer and don't login to the site daily. There have been some storms near me that have knocked the electricity out to some households. There are days that I don't have time to check my mail. Patience is key. If the books were received they will get marked received.

Date Posted: 6/21/2014 11:30 AM ET
Member Since: 5/1/2010
Posts: 372
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Well this person marked it received around 3 or 4 AM. So I'm sure they weren't at the library. 

But I feel like it's not right for us mailers to have a time frame & have a penalty for not mailing on time or marking it mailed on here but the receivers do not. Some mailers have limited access to a car or can only go to the PO certain times & days. But we still have a time frame & get a penalty. So why show favoritism towards receivers?

 

Of course I know it would make no sense for receivers to have a time frame except for the transaction to just time out, but it can get a little irritating.



Last Edited on: 6/21/14 11:33 AM ET - Total times edited: 1
Date Posted: 6/21/2014 3:34 PM ET
Member Since: 10/24/2008
Posts: 1,376
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Some receivers might also have limited access to transportation. I only go to the post office once a week. If you want to receive instant credit, then maybe you should start using PBS postage.

I mailed a book out in December and it was delivered, but not marked received. About 6 days it was marked received and the receiver sent me a PM that the book had been delivered to a neighbor who had been out of town.

Date Posted: 6/21/2014 3:37 PM ET
Member Since: 5/1/2010
Posts: 372
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As well on the other hand, I can't since I don't have a printer. We all seem to have our limits.



Last Edited on: 6/21/14 3:37 PM ET - Total times edited: 1
Ronda (RONDA) - ,
Date Posted: 6/21/2014 5:23 PM ET
Member Since: 3/3/2009
Posts: 415
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Well since you asked..... yes you should wait it out some.

I got the system email about a book showing as delivered, but it wasn't delivered til several days latter... it happens.  several extra emails from the sender would have been annoying and made me want to be annoying to them , by delaying marking it received for longer.

On the other end... I sent out 3 mailings one day.  2 of them were marked received in a timely manner.  On the 3rd one the receiver emailed me saying they didn't get it yet and had I mailed it.... this one was getting near the time when it would show missing, so I understood at that point....  It did arrive after it went missing in the system..... so mail issues sometimes happen, whether you are the sender or reciever.

And as to penalties for deadlines to the sender vs receiver... there is not really much of a penalty either way...  If a sender marks that they sent it, but they don't mail until later, all the receiver can do is mark in the transaction that it was mailed late.


 

Date Posted: 6/22/2014 1:23 AM ET
Member Since: 6/8/2013
Posts: 1,022
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I don't have transportation so I can only go to the post office on Fridays to deliver requests. I don't use tracking and therefore I don't even worry about mailed books until a month after delivery, most arrive within a week. When I receive a book, I don't leave comments, just mark received in good condition. I've had a situation before where a person tracked their package to me, it was marked as mailed by the post office and PBS started to send me emails telling me to mark it received, even though the package arrived damaged, was supposed to have two books and only arrived with one. 

In the past week I've had a member request a book, then two days after I marked it mailed send me a pm saying basically "I sure hope you mailed this book when you marked it mailed because I need it quickly". The book arrived within 8 days of me marking it mailed ( including sunday). 

One other time, I received a book two days before the "deadline" and just hadn't gotten online to mark it received (not realizing the deadline was approaching), it was marked as lost, I received an email about it and on the same day was able to go into my transaction archive and mark it as received. 

Various things happen and they usually aren't sinister in nature. I wouldn't say they are showing favoritism toward the receiver as much as giving benefit of the doubt to the post office. I'm a very active user and sometimes I still have packages for two or three days before I get on line to mark them as received. 

Date Posted: 6/23/2014 5:13 PM ET
Member Since: 8/16/2007
Posts: 15,185
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The Help Center tells you exactly what to do. Patty copied part of it, here is the whole document:

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived.

    • If this is the case, he or she can mark it received when he or she returns home.

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
    • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

 

Date Posted: 6/26/2014 6:57 PM ET
Member Since: 7/11/2009
Posts: 28
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The question of what you should do has been answered completely, but I thought I would offer a post office perspective on a possible reason why this may be happening. I don't know where you are so I can't speak specifically for your post office - each district does things slightly different; different methods of achieving the same end results. But in my office there are a few situations that would result in a delivery scan before it was physically received by the recipient. If the address is a PO Box the package gets scanned delivered when it is placed in the po box or parcel locker. We have some customers that work someplace else and only come home on weekends. So they pick up their mail once a week. We have others that for whatever reason only check their box once a month. If the address is a street address the carriers scan it delivered when it is physically delivered to the address. The only exception to this is when the customer has put their mail on hold. Then the carrier goes ahead and scans it delivered when they place it in the hold bin. I've seen packages come in on the 1st day of the hold, get a delivered scan, and then the customer be gone for a month. A hold can last any where from 3 days to 30 days. So technically, a package can be scanned delivered, but not be physically received for a month. As for why anyone would order something right before they go on vacation, I can't answer that. But I see it happen all the time.

Date Posted: 6/26/2014 10:41 PM ET
Member Since: 1/30/2010
Posts: 8,359
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Our carriers don't have scanners, so they're always scanned delivered before they get delivered.  Usually I get them the next day.

Date Posted: 6/27/2014 10:40 AM ET
Member Since: 1/17/2009
Posts: 9,664
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I can explain why people order books before they go on vacation. Because, first, after you order a book, it will take the sender anywhere from 0 to 12 days to mail it out. And then it takes the PO anywhere from 1 day to 21 days to deliver the book. So, realistically, if you cannot receive books while you are on vacation, you have to stop ordering about 5 weeks before, to be safe.  And, since that's about 10 percent of the year right there, that's a lot  of time to be not ordering books. Especially if you go on more than 1 vacation a year, or travel for work. Both of which I do. If I had to not have books delivered while I was away from home, there pretty much wouldn't be any time I could order books at all. Not to mention, many of my business trips get planned less than 5 weeks from traveltime anyway.

Date Posted: 7/3/2014 3:44 AM ET
Member Since: 8/23/2009
Posts: 4,581
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I'll second what sasssy25 said.  Oh and sometimes mine get marked delivered and I get them a week later because the took a magical tour of our lovely post office!  Not sure what they do why they are hanging in our P O but I've seen a few that get marked delivered and then find me up to a week later. I believe they get scanned delivered when they get sorted and scanned at our post office.  I'll have to ask now.  Sarah did these go to a small town?  Oh and did it go to a P O box.  Those get mark when they go in the box but then that person has to go to the box and get it before they can find out its there.  These sometimes take longer to get marked received, especially if that person only checks it once a week or two weeks.  We as receivers have no way of knowing when its going to get mailed if you didn't use pbs dc/postage.  So someone who only checks their po box every one/two weeks won't know its waiting there for them. 

Date Posted: 7/3/2014 4:06 AM ET
Member Since: 5/1/2010
Posts: 372
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Elizabeth, one of the places I know for sure is a small town. Neither were to a PO Box & when I purchase DC from the PO, I PM the receiver on here giving them the tracking number so they can track it along with me.

Date Posted: 7/8/2014 9:26 AM ET
Member Since: 6/2/2014
Posts: 7,595
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I have this now with someone too. I just hope they have the book and remember to mark it received. Here's my question, I went to the P.O and mailed with DC, and it is marked as received. If the other person never marks it as received, does it look like I didn't do my part and not send it? I wouldn't want a black mark so to speak when I did send it and it was marked received.

Other sites I've been on would count that as sent and received. I also wish you could use that as proof of delivery. I do know sometimes packages get lost, but in most cases that doesn't happen. I did look at using postage through PBS but while you would receive your credit, I still don't know what happens if another member says they didn't receive it or just simply never mark it received. 

Anyway, I'm new to this site but love it so much and don't know how I never heard of it before! I stumbled upon it on a google search :-) I've had fun weeding out mine and my sons' books to swap for the books we need now. Plus it's exciting to get something fun in the mail!

Date Posted: 7/8/2014 11:02 AM ET
Member Since: 9/8/2009
Posts: 613
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When this happens to me, I wait a couple of days, then I send a PM to the recipient saying something like, "Just wanted to make sure you got the book.  USPS says that it was delivered on [date].  If it wasn't, please let me know and I'll start a trace through the post office."  Every single time I've done this, the book is marked received within 24 hours. 

Date Posted: 7/8/2014 11:56 AM ET
Member Since: 1/17/2009
Posts: 9,664
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I did look at using postage through PBS but while you would receive your credit, I still don't know what happens if another member says they didn't receive it or just simply never mark it received. 

If you purchase postage from PBS, then you get a credit when the book is marked mailed. If it goes lost in the mail or never arrives or the requestor doesn't mark it received, then the requestor gets a credit back from the site (that's part of the fee that you are paying to PBS when you purchase postage).

If you purchase DC only (or Tracking) from the site, then you get a credit when the book is scanned somewhere en route during it's postal journey. You keep that credit, and the requestor gets one back from the site in the case of something going wrong.

If you do not purchase Tracking or postage from PBS, then you get the credit when the book is marked received. Or never receive it, in the case where the book goes lost in the mail.

It's rare for books to be lost in the mail.

It's also rare for books to not be marked received.

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