Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Water Damage Rant

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Water Damage Rant
Date Posted: 12/11/2008 1:11 AM ET
Member Since: 1/19/2006
Posts: 472
Back To Top

I got what I thought would have been impossible today.  A brand new book from amazon that was shrinkwraped, yet appears to have water damage.  About 30 pages are stuck together in one spot and have the texture of water damaged paper.  How is that even possible?  I guess I could complain, but other than not being postable on PBS when my book club finishes it's fine.

Maybe there is such a thing a spontaneous in transit water damage with no evidence left on the packaging. :-) (Just kidding.)

Date Posted: 12/11/2008 1:26 AM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

That stinks! I'd complain, never know what liquid it is thats crusting the pages together.

Date Posted: 12/11/2008 2:46 AM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

If I paid for a new book from Amazon, I'd expect an undamaged, new book.  Complain to Amazon and request a replacement copy so you get your money's worth.

Cheers,

Catt

Cathy A. (Cathy) - ,
Date Posted: 12/11/2008 12:03 PM ET
Member Since: 12/27/2005
Posts: 4,124
Back To Top

Did you get it from Amazon, or from an Amazon seller? Books from Amazon itself don't usually come shrink wrapped unless they have some sort of inclusions (like the Jolly Postman books for children), in which case they're packaged by the publisher that way.

If you got it from an Amazon seller, you'll have to contact them from your Recent Orders page at Amazon.

Date Posted: 12/11/2008 12:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

The 2 new book orders I got from AMazon were shrink wrapped. They had a piece of cardboard under them and shrink wrap all around.  Good thing too as the box was left on my porch in the rain. 

I would ask them to replace it as well. 

Date Posted: 12/11/2008 5:10 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 1:46 PM ET - Total times edited: 1
Date Posted: 12/11/2008 5:33 PM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

<<Books from Amazon itself don't usually come shrink wrapped>>

The books I get from Amazon (not Amazon sellers) are always shrink wrapped.

Cheers,

Catt

Date Posted: 12/11/2008 8:29 PM ET
Member Since: 4/6/2007
Posts: 1,399
Back To Top


Last Edited on: 6/5/11 12:37 PM ET - Total times edited: 1
Date Posted: 12/11/2008 10:16 PM ET
Member Since: 12/7/2007
Posts: 3,398
Back To Top

I got something from Amazon today that was left out in the rain. The box was DRENCHED and the book and DVD were wrapped in shrink wrap, but with a good inch or so left open. Thankfully I got it before the rain found a way in.

Date Posted: 12/12/2008 1:13 AM ET
Member Since: 11/22/2008
Posts: 160
Back To Top

The last batch of books I ordered from Amazon (not an Amazon seller) wasn't shrink wrapped. They were new and just "naked" in the box.

Weird.



Last Edited on: 12/12/08 1:20 AM ET - Total times edited: 1
Date Posted: 12/12/2008 2:54 AM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Most of the time, the books I get from Amazon are shrinkwrapped with the carboard and "offers" and packing slip.  But most of the time, the shrinkwrap isn't completely sealed.  Big holes can exist from (I guess) the shrinkwrapper's not paying attention and the heat buring through.  The Hard cover books I've gotten tend not to be shrinkwrapped.

Ruth

Date Posted: 12/12/2008 12:39 PM ET
Member Since: 7/8/2008
Posts: 655
Back To Top

sometimes mine are shrinkwrapped, sometimes they aren't...more often than not they aren't.  I think it depends on which warehouse they come from.  Luckily, my porch is covered, so I haven't had a problem yet.  I have had packages go missing, though...I just email amazon and they replace the shipment (it happened a lot during the Christmas season a year or two ago, but hasn't recently thank goodness).  I would do the same for a damaged shipment.

Date Posted: 12/12/2008 9:14 PM ET
Member Since: 1/19/2006
Posts: 472
Back To Top

Thanks to everyone's encouragement, I called Amazon and they are sending me a replacement.  I don't know why I always expect some kind of hassle with returns, when in reality better sellers really will just take stuff back without too many questions.

Date Posted: 12/13/2008 10:31 AM ET
Member Since: 6/25/2007
Posts: 5,637
Back To Top

Well at least Amazon didn't say:

"It's still readable."

or

"You must have damaged it yourself. It was perfect when it left here."

:)

Date Posted: 12/13/2008 7:58 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Amazon is usually a very good company when it comes to customer relations.  I do most of my buying of everything through them.  I will say that I prefer to use the email version of contacting them because it allows me to express what I'm trying to say and not to try to understand and make a possibly non-English speaking person understand me.  When it come to Amazon - always email them with any problem - most of the time you will get satisfaction.

Ruth

Date Posted: 12/14/2008 4:24 AM ET
Member Since: 11/6/2008
Posts: 110
Back To Top

It is not difficult to shinkwrap a used book.  I have encountered sellers at flea markets who were shink wrapping videos and having customers "assume" the video was new.  I would trust Amazon, but I would be suspicious if the book was ordered from a 3rd party seller.

Date Posted: 12/14/2008 10:49 AM ET
Member Since: 1/12/2006
Posts: 4,972
Back To Top

If I paid for a new book from Amazon, I'd expect an undamaged, new book.  Complain to Amazon and request a replacement copy so you get your money's worth.

 

I agree! You paid for that book and if new books are being shipped out water damaged, then the amazon higher ups should be aware of the problem. Who knows how many other books may be sitting there in water (or some type of unknown liquid...ewww!) waiting to be mailed out to other unsuspecting customers?

 

 

 

Date Posted: 12/16/2008 5:32 PM ET
Member Since: 3/4/2008
Posts: 173
Back To Top

I returned a book to amazon that had a bent cover (it was for a gift).  They took it back and paid for the shipping!!!  They immediately sent out a new copy and said to put the damaged copy in that box with the enclosed sticker for postage.  I love working with amazon!

 

Date Posted: 12/17/2008 12:26 AM ET
Member Since: 1/15/2008
Posts: 204
Back To Top

This is why I praise whoever paved the way for swapsites as often as I can. I can't tell you the number of times I've paid $10-$15 for a book on E-bay, Half-com, etc, only to have the condition severely misrepresented.

A while back, I received a water damaged book from a pay site. $14. It's rarely listed on swap sites. I e-mailed the seller, "Book has bad water damage. You said it was "Like New"  His response was, "Other than the water damage, it would've been Like New". Smacks forehead. Will have to file a claim because he says, "I want something for nothing."

Trade sites are less of a head ache...and involve less risk.....I wish they'd put E-Bay out of business. Wishful thinking.

Date Posted: 12/17/2008 12:57 AM ET
Member Since: 1/19/2006
Posts: 472
Back To Top

Unless, I open the book extensively during my bookclub meeting in January, the book will be unread when I post it.  I just finished it today and the new one came in the mail today.

Date Posted: 12/17/2008 12:31 PM ET
Member Since: 8/9/2007
Posts: 4,058
Back To Top

Mike, did you buy this book from ebay?  Definitely do file a claim with them.  Also, if you paid with PayPal, you have some recourse through them as well, if items purchased through your PayPal account are significantly different than described.  Log in to your PayPal account and click on the Resolution Center tab, and then see the tutorial on "Disputing a transaction".  It will tell you how to file a claim, how to escalate the claim & get PayPal to resolve it if you are unable to reach an agreement with your seller or they are slow to issue your refund.  ebay has a very similar process as PayPal, but the claims are filed and processed separately, so if you pay with PayPal, it's always in your best interests as a buyer to file a claim with both right away.  Plus, if a claim is decided in your favor, PayPal will automatically deduct your refund from the seller's account if they fail to refund your money within the specified time frame, so even if your seller is unwilling to give a refund, PayPal will see that you get it if you escalate the claim and they decide in your favor.

Date Posted: 12/17/2008 11:05 PM ET
Member Since: 3/20/2006
Posts: 229
Back To Top

A while back, I received a water damaged book from a pay site. $14. It's rarely listed on swap sites. I e-mailed the seller, "Book has bad water damage. You said it was "Like New"  His response was, "Other than the water damage, it would've been Like New". Smacks forehead. Will have to file a claim because he says, "I want something for nothing."

It's not water damage, but I once bought a music CD through another site.  It was clearly marked "Promotional Use Only" and "Not for Resale" and the seller had had the nerve to list as "like new."  I contacted her to point out that such CDs were against the site rules and were definitely not "like new."  She responded that the CD itself was in like new condition so she didn't see what I was complaining about.