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Topic: Water damage

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Subject: Water damage
Date Posted: 3/22/2009 2:03 AM ET
Member Since: 11/16/2008
Posts: 3,529
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What should I do?  I reveived a book today that has obvious water damage to the last 150 pages or so.  This is the second book I have received like this.  Personaly the water damage doesn't bother me.  The problem is, though, that both books were off of my wish list and the thing I like about ordering books off of my wish list is that once I am done reading them there is usualy someone else wishing them.  I can relist them and get my credit back.  However PBS says that books with water damage are unpostable.  So,  I don't want to relist them.  Should I mark this book as received with a problem or just suck it up?

Date Posted: 3/22/2009 2:13 AM ET
Member Since: 1/17/2009
Posts: 9,852
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Yes, you should mark it received with a problem. In the PM to the other member, you should ask for your credit. Most people will resolve the issue properly.

Date Posted: 3/22/2009 4:59 AM ET
Member Since: 7/19/2008
Posts: 15,441
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I check the wrapper to see if it was the weather or if it was sent damaged.  I'll let folks know if their wrapping failed to hold up to the weather, but I don't ask for that credit back.  When the book is damaged and the wrapper is pristine, I want my credit back.  (My ink jet printer will make that difference very clear to folks receiving my books.)  If the book is unpostable but still WL, you can offer it free with another book in the forums.  That helps get other books moving on your bookshelf.

Date Posted: 3/22/2009 8:29 AM ET
Member Since: 9/24/2007
Posts: 453
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I mark it RWAP and send a message something like

"Thank you for sending the book xyz.  Unfortunately, the copy that you sent me was unpostable due to water damage on the last 150 pages.  The packaging had no water damage.  I'm sure this was not intentional, but since I will be unable to repost this book I am requesting my credit back.  If you would like, I would be happy to forward pictures of the damage to you.  As soon as I receive my credit back I will mark the transaction as resolved."

I have found that this sort of clear, unjudgemental message, offering pictures, gets the best and quickest responses.  Sometimes I still get a snide remark  that insinuates I'm lying, but funny, those people never ask to see the pictures!  You're not ever going to get 100% of the people to do the right thing, but most will.  Either way you need to mark it RWAP. 

Date Posted: 3/22/2009 9:55 AM ET
Member Since: 11/16/2008
Posts: 3,529
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Thank you for the advice.  I just feel bad complaining.

Date Posted: 3/22/2009 12:50 PM ET
Member Since: 9/24/2007
Posts: 453
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You're not complaining Judy- at a minimum you are educating someone who didn't bother understand the posting rules, or maybe pointing out an error to a quality poster who will want to make good on it (nobody is perfect).  Quite possibly you could be helping weed out a problem poster.  If it's an isolated problem your RWAP won't hurt them- especially if they resolve it.  If they are a repeat offender and you don't mark the RWAP then they'll go on and do it to someone else. 

If it helps any, I've learned to realize that PBS asks you a factual question- was there a problem?  If there was, and you mark it otherwise, now you haven't told the truth.  So you answer truthfully.  Asking for the credit back is a personal decision, but there's certainly nothing wrong with it, especially with a major section of the book damaged. The sender is obligated to have sent you a book that you can repost for a credit.  Period.  Don't fall for the "it's readable" argument- that's not relevant. 

Date Posted: 3/22/2009 1:52 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Don't ever "suck it up".  The members of PBS have a responsibility of not only following the rules and guidelines but also holding the line on the quality of the books sent out, and we do that by marking them exactly as they are.  We are the quality police.  To keep the high quality of used books we have to remind or educate those who knowingly or unknowingly send books that don't meet the guidelines.  And not only did this person agree to the Terms of Service - they also said their book met the quality guidelines wheen they posted it and again when they asid they could send the book..  So please do take the opportunity to help this person understand (through the RWAP and a returned credit) that those guidelines mean something - especially to people who take this seriously.  You aren't "complaining" - you are following the rules.  You may not get your credit back - but at least you will have asked and they will know others will,too.

Ruth