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Topic: water damaged book????

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Subject: water damaged book????
Date Posted: 10/26/2008 3:04 PM ET
Member Since: 8/17/2008
Posts: 676
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My mom and I are both new members to pbs.  We wrap our books in plastic wrap and then use the wrapper we print from the computer.  My mom just got a RWAP!  The person said the book was water damaged, binding was warped, and water damaged from the bottom up.  She said the book was dry so she thought that it was mailed that way.  The book was in "like new condition" when my mom sent it.  This has really discouraged her from participating.  Are we not wrapping our books correctly?  Has any one else had this problem? We are certainly not going to mail any books to this person again.  Thanks for any suggestions.

Date Posted: 10/26/2008 4:27 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hi Angela--


Welcome to PBS; I'm sorry you and your mom have had a negative experience.  You might ask the recipient for photos of the damage (if they have a digital camera or webcam) so you may better understand the type of damage.  Ask if the wrapper was wet; if it got wet in transit and you wrapped it appropriately, then it should be RWP -- damaged by USPS, not damaged by sender.

If you dispute the condition, then you need not give their credit back.  You should, however, reply to her PM so it goes on the record for PBS.

There's a whole lot of other good information in the Help Center under "A requestor says there is a problem with a book I sent!"




Date Posted: 10/27/2008 2:03 AM ET
Member Since: 8/26/2006
Posts: 9,350
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The condition of the wrapper would generally show whether it was damaged on route or before it was wrapped.


It's hard sending out a book and having it marked RWP, especially if you feel attached to the book.  But this is a good site -- chances are it won't happen again. 

Plastic wrap is good, or some kind of plastic bag.  The PBS wrapper works fine on smaller books.  Larger ones need something that will cover them entirely.  I make sure my package is tight -- nothing that can get snagged -- and then I use that wide packaging tape on all edges, corners, and seams.  Otherwise, without the tape (or with scotch tape) the best wrapped book will sometimes be damaged in the USPS sorting machines.

L. G. (L)
Date Posted: 10/27/2008 3:32 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Ask for a photo - Catt gave you great advice, above.

Date Posted: 10/28/2008 3:21 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Please encourage your mother to realize that all sorts of things happen and all sorts of people are on any site as big as this one is.  50,000+ members.  Everyone makes mistakes and maybe that person is confused about who sent which book.  Or maybe it's just as your mom remembers - who knows now?  Pictures would be nice.   Just be sure to reply and to keep the PM's about it.  There aren't too many people who try to scam other members - but I'm sure it happens on occasion.   How many trades has your mom done?  Have most if not all the others been good?  Don't let one trade get her down.  Even IF your mom decides to return the credit - it's still cheaper than buying (or losing) a new book.  Most UBS I've gone to won't give me the equivalent of the worth of a PBS  credit for getting my used book.  Any way I think about it - being a member here is a winning thing for me.   I dislike being told things like your mom was - I'm a person that hates having anyone think ill of me and I want to do things that make people like me.  That doesn't always happen.  I can tell you this - trading here is much less painful and much better quality of experience than being on any other site I know of - not to mention how bad (and expensive) using eBay or Half.com are.  Your mom is a good person so encourage her to stand up for herself if she's sure about how things happened.  If she doesn't want to fight about  - return the credit and let it go.  It certainly isn't worth the stress to worry about it.


Date Posted: 10/28/2008 3:46 PM ET
Member Since: 8/1/2007
Posts: 5,034
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Also, its possible that someone else had the order before you had didn't mark Mailed in time and the order flowed over to your shelf.  When that happends the first person DID actually send it but didn't mark it mailed...a person can end up with two copies. 

Can you get the receiver to confirm that the book with damage as one the came from your address?  It sounds like she might have got a copy from someone else since the condition is so poor and you know you sent it out almost new.

Beware though... treat them gently because they might be miffed about the yucky book and blaming you... when in fact you need to discover if that book was actually the book you sent.

Date Posted: 10/28/2008 3:57 PM ET
Member Since: 8/26/2006
Posts: 9,350
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Good point, Lita