Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Weaning out former members

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: Weaning out former members
Date Posted: 1/12/2017 3:23 PM ET
Member Since: 4/28/2009
Posts: 9,501
Back To Top

Guess I am 'helping' the process here, but very disappointed that 3 of 5 books I tried to order this week are just hanging out there in 'waiting for member' limbo.  They are for my daughter's college classes so it's important that I know if I can count on getting them here or if I should just go order on Amazon.

Date Posted: 1/12/2017 3:58 PM ET
Member Since: 2/13/2007
Posts: 2,249
Back To Top

Yes, I am far less patient than I used to be because there are so many inactive accounts. I went thru my PBS Friends list of over 200 this week...over 50 of them either had not had any books added to their bookshelf or WL since 2013 or 2014 or their accounts were on hold, I suspect due to inactivity...and I removed them as Friends, because I don't want to post a book directly to a Friend, as I do, if they aren't active. It has been a growing gripe of mine that PBS needs to be more proactive about abandoned accounts. I don't have the time concerns that Jeanne does but it is so frustrating watching a book request time out multiple times only to end up on my WL a week or so later because all the copies posted were inactive accounts.

Date Posted: 1/12/2017 4:10 PM ET
Member Since: 8/26/2008
Posts: 716
Back To Top

 PBS needs to be more proactive about abandoned accounts

This has been true since day one of "the changeover". PBS has not and will not do anything about it because it is not in THEIR interest to do  so.

Mary Anne

Date Posted: 1/13/2017 9:13 AM ET
Member Since: 6/2/2014
Posts: 7,548
Back To Top

It was true before the change over as well. People are thoughtless. They don't come back to the site and they don't remove their books and they don't bother cancelling. I'm betting that's true for many websites.

Date Posted: 1/13/2017 1:43 PM ET
Member Since: 5/3/2010
Posts: 575
Back To Top

I agree that PBS is not deleting inactive accounts. I know it makes it look better of they have more members but it hurts the active members for the reason you all have mentioned. The books from inactive members  need removed from the system so it is accurate.

Date Posted: 1/13/2017 2:00 PM ET
Member Since: 6/2/2014
Posts: 7,548
Back To Top

Here's one issue that might make it hard, I post wl books, and sometimes it goes to a paid member. Then it times out and goes to the next person. How can you remove a member that has paid for a year? Even if they are abandoned accounts , you have to wait for the year.

Date Posted: 1/13/2017 3:48 PM ET
Member Since: 2/26/2013
Posts: 741
Back To Top

Well, there are also inactive members out there who have nothing on their trading shelf, but keep their WL because they still want those books.  Personally, I think that's unfair to the members who pay for a membership and are actively trading.  It's like this:  If you've been waiting for a book for a long time,and there are a few people ahead of you - or even one - and they're all inactive members, the book is going to them first, and one of them will probably accept it.  If, like myself, you've been waiting a year or more, you're going to have to wait another year or two (or longer).  I just don't think that's fair to everyone else who's out there spending money to list and send books.

I know people will disagree, but I think if you're not an active member - i.e., have books on your shelf and are actively trading (even if you don't get a request for months, nearly everyone finds a book they like at least every few months and orders it, so there's transactions) then you shouldn't be able to get WL books and they should go to the next person on the list.  Just keeping an account so you can get WL books without any activity is unfair.

 

Date Posted: 1/13/2017 4:29 PM ET
Member Since: 6/2/2014
Posts: 7,548
Back To Top

I disagree about a bookshelf. When my dad got hurt and needed to go to a rehab center for his knee, I realized that he needed some things like books, cards, etc The nurse said the staff tries to buy some things but if a patient is not through with a book, they let him/her keep it.

I bring cards, books, dominoes, even kid board games so kids can play with grandpa or keep each other occupied.

Then I gave to group homes.

The books were doing nothing sitting on my shelf. I post wl books though. If I have a book that 52 other people listed, or I can give it to a rehab center, home etc than why not. Having a shelf doesn't mean active

If pbs ever says you must have x amount of books on your shelf at all times, I'd do it but think it stinks to have them sit and do no good when other places might enjoy them

Date Posted: 1/13/2017 5:44 PM ET
Member Since: 9/25/2008
Posts: 3,497
Back To Top

A lot of members just mail wishlisted books for credits and do not keep a bookshelf. Others members might have accumulated a lot of credits already so have their bookshelf on hold. Everyone uses the site differently but you can be an active member without a bookshelf.

 

Date Posted: 1/13/2017 5:58 PM ET
Member Since: 1/23/2014
Posts: 828
Back To Top

I also disagree about a bookshelf.  Last fall, I accumulated what I deemed to be an excess amount of credits after sending out a whole lot of WL'd and other books.  I removed a lot of books from my PBS shelf, thinking that would stop the requests.  Although it slowed way down, I was still getting requests and very few to none WL offers. So, I put all of the books on my PBS bookshelf on hold.  Although my wife and I have been getting more WL books lately and finding other books for ourselves and others, it'll still be at least another month or two before I take the hold off.  There's also other real life stuff coming up that will cause us to have to put on a vacation hold for a time.

Date Posted: 1/14/2017 2:18 AM ET
Member Since: 4/21/2008
Posts: 13,260
Back To Top

I often put my bookshelf on hold. I have over 600 books on it and mail out about 20 a week. When my postage money runs out, the shelf goes on hold for a week or two.

When it is open I post more books and many of those that are wish listed time out, over and over again. Sometimes different books to the same people. So even though I love this site, my major pet peeve is that PBS does not remove inactive accounts. Many of these people have not posted a book or put a new book on their wish list for years. It's very frustrating to those of us that are active members.



Last Edited on: 1/14/17 2:19 AM ET - Total times edited: 1
Date Posted: 1/14/2017 4:59 AM ET
Member Since: 1/25/2010
Posts: 2,843
Back To Top

JoAnne: Well, there are also inactive members out there who have nothing on their trading shelf, but keep their WL because they still want those books.  Personally, I think that's unfair to the members who pay for a membership and are actively trading.  It's like this:  If you've been waiting for a book for a long time,and there are a few people ahead of you - or even one - and they're all inactive members, the book is going to them first, and one of them will probably accept it.  If, like myself, you've been waiting a year or more, you're going to have to wait another year or two (or longer).  I just don't think that's fair to everyone else who's out there spending money to list and send books.

I know people will disagree, but I think if you're not an active member - i.e., have books on your shelf and are actively trading (even if you don't get a request for months, nearly everyone finds a book they like at least every few months and orders it, so there's transactions) then you shouldn't be able to get WL books and they should go to the next person on the list.  Just keeping an account so you can get WL books without any activity is unfair.

I don't think that a  "but what have you done for me lately" policy is very fair... For 1, the WL offer could be the thing that brings that person back to the site but, even if it's not, they've been waiting for the book too. It discounts that maybe someone simply sent out a lot of books but didn't see anything that they were interested in and have been patiently waiting for the return on sending out those books. If someone is inactive then they won't get the book because they won't respond or, if they do respond, they're no longer inactive and there's no need to weed them out. The only loop-hole on that is if they have it set to auto and just have a bunch of credits, but then they still fall into the same categories of finally getting something for the book they sent out to begin with or whittling themselves down to the point that they take themselves out of the equation by virtue of not having credits.



Last Edited on: 1/14/17 10:58 AM ET - Total times edited: 1
Date Posted: 1/14/2017 10:38 AM ET
Member Since: 4/28/2009
Posts: 9,501
Back To Top

Tried something new and still got a 'waiting for member'.  Went to Daily Digest and ordered a book that had just been posted.  Three days later it is still hung up with 'waiitng for member'. They only have 7 books on their shelf so thought they might be anxious to earn some credits.

 

yay!  one of them 'cancelled' and it went on to next poster in FIFO....hopefully this is a 'live' member.



Last Edited on: 1/14/17 10:54 AM ET - Total times edited: 1
Date Posted: 1/14/2017 11:25 AM ET
Member Since: 3/25/2014
Posts: 2,793
Back To Top

JoAnne,  you're talking about a merit based system.  PBS is not merit based.    It has nothing to do with how many books are on a bookshelf waiting years to move up in FIFO.  You can earn credits by sending out a book that has 300 copies or a rare pricey wl book.  The credits have the same value.  That's the way PBS wanted the sites to work.  

I understand why you would want the efforts to count for something.  I can appreciate that and I appreciate the people who send out the wl books.  Here it credits and waiting in line on the wl.  

They should have people confirm their membership once a year.  



Last Edited on: 1/14/17 11:28 AM ET - Total times edited: 5
Date Posted: 1/14/2017 1:28 PM ET
Member Since: 7/18/2015
Posts: 746
Back To Top

Well.....I admit, I am guilty of posting books and then leaving it in "waiting for member" status for a few days before I agree to ship.  I do this because I usually post a bunch of WL books all at once (in case some are requested by same member.) By delaying and staggering my response, I give myself a few more days to ship them. 

I am never in a hurry for books that I request, so didn't think it was an issue.  However, perhaps I need to rethink my procedure because I now see that some members may not be satisfied with that. Food for thought....

Date Posted: 1/14/2017 3:20 PM ET
Member Since: 6/2/2014
Posts: 7,548
Back To Top

I do what you do Renee.

Date Posted: 1/14/2017 6:17 PM ET
Member Since: 7/23/2005
Posts: 7,302
Back To Top

In the past week, I've posted 7 WL books that had only one member wishing for them. 4 timed out and reverted to my shelf. 2 were declined and 1 was accepted. It's frustrating to have transactions time out or cycle through many members. Weeding out inactive accounts would help muchly.  

Cathy A. (Cathy) - ,
Date Posted: 1/14/2017 9:14 PM ET
Member Since: 12/27/2005
Posts: 4,117
Back To Top

Tried something new and still got a 'waiting for member'.  Went to Daily Digest and ordered a book that had just been posted.

Unless the book you requested was the only copy in the system, your request most likely did not go to the member who just posted it. Your request would go to the member that "directed delivery" chose for you (because you are a standard member), or if there was no way to choose, then it would go to the member who'd had the book on her shelf the longest.

Date Posted: 1/14/2017 9:36 PM ET
Member Since: 12/9/2006
Posts: 368
Back To Top

I have been a member for quite some time. I had to put my account on vacation due to 3 health conditions that escalated and kept me from even going to the post office or library. Through prayer, time, special medicines and treatments I was able to return to PBS last year. I traded a great deal and sent as many books as I could. I am even listed in the members who have sent a great many books, about in the middle of the list. I'm writing this because I wouldn't want anyone to "unlist" me as a friend, or -   think that because I'm on "vacation hold" I don't keep up - I read the forums, keep up to date on new books, look at other's lists, etc - just so I CAN keep in touch. The only thing I can't do at present is wrap and send, as I have to go to a PO. Please - don't generalize about people who have their shelves on hold. During the almost 2 years of incapacitation, the only thing I could do was READ! Getting WLed books or new to me author books were some of the few enjoyments I had during that time. Please - check with club members before drawing conclutions. I am a long-time and proud member!!!!!!      Blessings to you all     Margaretann usually   signed M'ann



Last Edited on: 1/14/17 9:40 PM ET - Total times edited: 1
Date Posted: 1/15/2017 8:41 AM ET
Member Since: 6/2/2014
Posts: 7,548
Back To Top

The other side, and they're not former members, is when someone posts a book, you accept it, they let it time out. They re-post it for the same thing to happen. I never understood it!

Date Posted: 1/15/2017 10:37 AM ET
Member Since: 8/26/2008
Posts: 716
Back To Top

The lack of a bookshelf is not indicative of an inactive account. I do not maintain a bookshelf but am quite active. I recieve wishlisted books, read and then post. Currently I have 3 wishlisted books in transit to other members. Repeated rollovers and timeouts is an indication of an inactive account. 

Date Posted: 1/15/2017 11:01 AM ET
Member Since: 9/22/2010
Posts: 2,937
Back To Top

Last week I posted a WLed book with 122 members asking for it. By the time it was requested I was down to # 118. Actually, it was #117, as during the time it was posted another member added themselves to the WL queue.

This was a little fustrating, but it wasn't as if I was sitting by my computer waiting for someone to accept it. Now, if I had been requesting a posted book I really wanted, I might feel different about the 'inactive' accounts.

Pam M. -
Date Posted: 1/15/2017 10:07 PM ET
Member Since: 1/11/2010
Posts: 405
Back To Top

I posted a pile of books a couple of weeks ago.  Several were snatched up by WLs.  I took a look after I mailed them and was absolutely positive that two of them were going to go lost.

The two members in question had not added books to their WL or bookshelf for 3 years.

But, lo and behold, they were both marked received this week.  You never can tell.

Date Posted: 1/16/2017 11:25 AM ET
Member Since: 11/12/2009
Posts: 1,140
Back To Top

I don't keep a bookshelf but a wishlist.  I post only wishlist books.  

Date Posted: 1/16/2017 11:59 AM ET
Member Since: 6/20/2007
Posts: 4,974
Back To Top

I've been a very active swapper for years. However, my shelf is currently on hold because a family member is dealing with some serious medical issues, and with appointments, visitation hours, aftercare meetings, etc., I needed to free up time in my schedule. Packing and shipping books had to go for now. Unfortunately, there's also the dollar costs--the copays, fuel costs of driving to the hospital, etc., that are adding up. This means no money for postage. Sadly, for me it'll likely also mean no money for a membership. I'll likely be going to an ALC membership come February, which makes me sad after being here and actively participating for almost a decade, but right now I just can't justify $14 for a membership with the money I need to defray medical costs. sad  I have still been posting books to my shelf so that they're there when I eventually come off vacation hold, but at this point I have no idea when that'll be. sad 



Last Edited on: 1/16/17 11:59 AM ET - Total times edited: 1
Page: