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Topic: Weird question about cancelling requests

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Subject: Weird question about cancelling requests
Date Posted: 10/2/2008 8:38 PM ET
Member Since: 7/15/2008
Posts: 2,164
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Or turning down requests.

I was wondering if we get into too much trouble (like black marks on our "record") for turning down too many requests?  Here's my situation:

I had one order that I had to cancel today because after I laid it out my dog got ahold of it (no I was NOT happy with him) and now there are light chew marks. 

I also posted 2 wish list books today that all came back with RC's on them that I can't meet. One was a smell one which I'm not willing to risk and the other was from one of those people with "very good condition, no spine creases, etc." RC's on them - this 2nd ordered 2 books from me and again I'm not willing to risk that my idea of "very good condition" and their idea of it are the same, not to mention, one of the books does have several spine creases.

So if I turn down all three of these, plus the one I already canceled, all in one day, is it going to look very badly on me? I've looked around in the help section and it doesn't mention anything that I can find.

Date Posted: 10/2/2008 8:52 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hi Crystal--

You have 2 separate issues here.  You should not be penalized for turning down requests based on RCs -- that's why RCs exist.  If you're writing nasty responses to the RCs, perhaps, but not for turning them down with a polite "Sorry, I have dogs and you said you're allergic" or whatever.

Cancelling an accepted request is another story.  I don't think you're going to be in jeopardy for the occasional cancellation -- be sure you notify the requestor, politely, by PM about what happened.  We're all human, we all have kids/pets/spills/trips in the driveway/etc, and accidents happen.  When problems do crop up on an account, they look at the pattern of behavior as a whole, what the problems are, how you've responded to them (including PMs), etc. 

So, I wouldn't lose sleep over the dog chewing one book -- now you have an unpostable to add to your profile like the rest of us :-)

 

Cheers,

Catt

Date Posted: 10/2/2008 9:06 PM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 10:27 PM ET - Total times edited: 1
Date Posted: 10/2/2008 9:14 PM ET
Member Since: 8/1/2007
Posts: 5,034
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In a perfect world, our books would all be beautiful and right where we thought they were :  )... but in reality there will be times where you notice damage to to the book that you missed in your first first glance, books that are mauled by your dog, and books that just seem to have grown feet and walked away.  As long as you don't have too many, you shouldn't draw the notice of PBS detectives :  )

About Requestor Conditions, declining those do not "count" against you in any way.  It is just courtesy and protection for the requestor to make sure they are happy with their books.  Better they get the books from someone who can meet those conditions than be someone who books, while postable, won't make them happy.

Date Posted: 10/2/2008 10:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Crystal: I would have turned both those RCS down. I'm not an auto-decliner of RCS. But I turn down smell ones (too subjective) and RCS that seem too picky.  It won't affect your account. 

Now if you start cancelling accepted transaction left and right that might send a red flag.  But then you're only hurting yourself since you have to repost the books and start at the end of the line for orders again.  So I wouldn't worry about a cancelled request once and a while.  I posted a WL book.  Set it on the kitchen table to remind to mail it the next morning.  I set it next to a box of baby wipes.  The containor was white and the wipes were white. I didn't notice that one was hanging over the side under the lid.  The book spent the whole night up against that wipe and was soaked the next morning. I had to cancel. 

I had to cancel a WL book a couple weeks ago. I posted a WL book I just wasn't getting into.  I made brownies and I must have has some on my hand or wrist or something, even though I washed my hands. I moved the book and yup! brownie batter on the book.

FYI: if you have a bunch of unpostable but perfectly readable books: come check out the Damaged Books Virtual Box in the Games forum. 

Date Posted: 10/3/2008 9:25 AM ET
Member Since: 5/10/2007
Posts: 5,526
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What I did one time when I noticed that a book was unpostable was offer the receiver another book off of my shelf for free if they still wanted the unpostable book.  I moved another book out of my house and the receiver got the book(s) they wanted.

 

Date Posted: 10/3/2008 6:03 PM ET
Member Since: 3/20/2007
Posts: 142
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Leslie-- GREAT idea! 

Date Posted: 10/4/2008 12:54 AM ET
Member Since: 7/15/2008
Posts: 2,164
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Thanks all.  I guess I just needed the reassurance that my account wouldn't be suspended.  I have done the offer a free book after finding damage on the ordered book thing, but I guess I was so annoyed at the little stinker (dog) for chewing it that I canceled it before I thought of that. LOL  Can't wait till he grows out of the puppy phase of thinking the whole world is his chew toy.

Date Posted: 10/4/2008 1:25 PM ET
Member Since: 8/27/2005
Posts: 4,121
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At least you know you have a dog that likes books!



Last Edited on: 10/4/08 1:26 PM ET - Total times edited: 1
Date Posted: 10/4/2008 9:01 PM ET
Member Since: 7/7/2007
Posts: 4,815
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I think the sage words of Groucho Marx are appropriate here:

Outside of a dog, a book is man's [woman's?] best friend. Inside of a dog, it's too dark to read.

Cheers,

Catt