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Topic: Well, my first RWAP...

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Subject: Well, my first RWAP...
Date Posted: 2/17/2012 10:33 PM ET
Member Since: 3/14/2009
Posts: 66
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I guess it was bound to happen eventually. I ordered a biography and was sent a different biography about the same person - same title, different author/ISBN/book. I selected "wrong title" rather than wrong binding, is that correct? The books DO happen to have the same title, since they are both biographies where the title is the name of the subject of the book, but they are COMPLETELY different books. I ordered http://www.paperbackswap.com/Sojourner-Truth-Kathleen-V-Kudlinski/book/0689852746/ and got http://www.paperbackswap.com/Sojourner-Truth-Voice-W-Terry-Whalin/book/1586609513/.

Date Posted: 2/17/2012 10:53 PM ET
Member Since: 7/19/2008
Posts: 15,476
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That was correct.  So the book probably went back to your My Account main page?

Date Posted: 2/17/2012 11:10 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Different ISBN's, so yes wrong book.

Date Posted: 2/18/2012 8:22 AM ET
Member Since: 10/24/2008
Posts: 1,436
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And, different author's

Date Posted: 2/18/2012 8:29 PM ET
Member Since: 3/14/2009
Posts: 66
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How do I mark it unresolved if I don't get my credit back? The sender said "Nothing I can do now, just keep the book" but doesn't seem to have given me back my credit?

Date Posted: 2/18/2012 8:37 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If you haven't already, you may need to spell out the fact that you want them to return your credit within XXX days or you will mark the transaction unresolved. If the person is not familiar with how a credit return is done, you can refer them to the help center HERE

Date Posted: 2/18/2012 10:19 PM ET
Member Since: 7/19/2008
Posts: 15,476
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Actually, isn't the system set up now that if you mark it wrong book, it takes you back to your main account page without marking the book received?  Which would mean that your credit would be returned when the book when lost?

Off to check.

ETA   Yep.

  • Wrong Book - Different Title
    • Again, this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments
    • You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
    • Choosing this problem type option will NOT mark the book received - you will see the instruction "Note: This book will NOT be marked as received. Please wait until you receive the book that you ordered, then mark it received."
      • The book IS NOT marked received for this problem type because if a sender mixes up two requests or puts the wrong book into a wrapper, usually the sender had the book in question and it can be retrieved and sent to you.
    • If you don't get this book by the system action date, the book will be declared "lost in the mail" - if you get it after that, you need to mark it received from your Transaction Archive, as described in I received a book that was 'lost in the mail'.
    • If the sender cannot send you the correct book, he or she can contact us to cancel this transaction, so that you can try to get the book from another member without having to wait for the system to declare it "Lost in the mail." 
    • See I received a book I didn't request! for more information about the resolution of this problem.


Last Edited on: 2/18/12 10:22 PM ET - Total times edited: 1
Date Posted: 2/18/2012 11:24 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Oh my gosh yes! Emily, you so sma'at. 

Date Posted: 2/19/2012 6:19 AM ET
Member Since: 8/26/2006
Posts: 9,339
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If the sender is willing to speed things up for you, she can go to the bottom right corner of any page.  Under "company" she can click on "contact us", and then use the Feedback option there to tell the PBS Team what happened and ask them to cancel the transaction from her end.

Date Posted: 2/20/2012 1:26 AM ET
Member Since: 3/14/2009
Posts: 66
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Alright, well I sent a PM asking her to cancel it/return my credit, if she doesn't respond I guess I'll just let it go "lost."

Date Posted: 2/20/2012 1:07 PM ET
Member Since: 7/19/2008
Posts: 15,476
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At this point she will need to ask PBS to cancel it.  Which they will do only on the sender's request. 

Date Posted: 3/1/2012 11:34 PM ET
Member Since: 3/14/2009
Posts: 66
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 It seems she figured out how to contact PBS since I got my credit back the other day before it timed out.

Date Posted: 3/2/2012 1:53 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Awesome Rebecca, we heart a happy resolution!