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Topic: Well , it has happened again

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Subject: Well , it has happened again
Date Posted: 5/1/2017 5:59 PM ET
Member Since: 6/19/2008
Posts: 5,672
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I have to try to chase down the person who received a book from me and tracking says she got it but wont respond to my pm....received last week.

I am so sick of this...



Last Edited on: 8/16/17 10:21 PM ET - Total times edited: 2
Date Posted: 5/1/2017 7:11 PM ET
Member Since: 8/19/2007
Posts: 4,256
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I recently had one like that and I think I'm going to have another one in about a week.

This person not only didn't respond to me, but didn't respond to PBS after the book was declared lost. I did get my credit back very quickly from PBS.  It is frustrating, and this person was a standard member. Pat

Date Posted: 5/1/2017 7:39 PM ET
Member Since: 6/2/2014
Posts: 8,764
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I get this..

Lately I've been getting water damaged books.

Date Posted: 5/1/2017 9:44 PM ET
Member Since: 2/13/2007
Posts: 2,269
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Lisa, PBS won't get involved until the book goes lost, but contact them when that happens, let them know there was no reply to your PM and they will take it from there. They have been great about releasing my credit when this happens, which lately has been far too often.

Date Posted: 5/2/2017 1:26 PM ET
Member Since: 10/23/2009
Posts: 1,142
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Michele, I went through a period a couple of years ago where I got 4-5 water damaged books in one year. Every one of them declined to return the credit because "that's how I got it". One (book was actually mildewed) went into great detail about how her husband was cheating on her, and me complaining about a book was the final straw!! Then I had several years without one problem. I recently received a water damaged book, but the sender was gracious, and returned the credit.

Date Posted: 5/2/2017 4:59 PM ET
Member Since: 6/2/2014
Posts: 8,764
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I guess it's my turn now Terri! Each one says roughly the samw thing, how strange that I never get rwaps and you have a water damaged book. I didn't send it that way.

Not much you can do but rwad the book, enhoy and recycle it.

Date Posted: 5/2/2017 7:34 PM ET
Member Since: 1/17/2009
Posts: 9,774
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If someone says "that's how I got it", you can explain to them how they should have marked it RWAP as it's not allowed by PBS.

Then you can contact PBS and get your credit back, as the ONLY time that PBS will step in to resolve a RWAP is in a case where the sender admits sending an unpostable book.

"I got it like that" is certainly admitting that 1. the book they mailed is unpostable, and 2. they knew it.

Date Posted: 5/2/2017 8:00 PM ET
Member Since: 4/20/2006
Posts: 5,703
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.One (book was actually mildewed) went into great detail about how her husband was cheating on her, and me complaining about a book was the final straw!!

That's so funny! I complained one time because a woman mailed a book 6 weeks late, and she told me she was 8 months pregnant, had to move, and practically blamed me for killing her cat. I mean, she could have just canceled the book request so I didn't end up with two copies, but let's be dramatic, shall we?

All of this stuff is why I have a "No water damage" RC and I pay for postage through PBS. I know it's an extra expense and I know no one should have to (and not everyone can afford to), but it just saves me a lot of aggravation. I get rejected because of the RC every so often but that's okay. I got so tired of hearing "I got it that way" or "It just got a little wet at the pool" or "What's the big deal, you can still read it." Nope, you read the RC and sent it anyway, so it's on you. Don't even get me on started on the fact that people refuse to acknowledge the site rules.

Date Posted: 5/3/2017 10:09 AM ET
Member Since: 8/17/2008
Posts: 8,466
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"I got it like that" is certainly admitting that 1. the book they mailed is unpostable, and 2. they knew it.

Just last week I received the worst liquid-damaged book in my 8+ years here.  The entire back half was stained brown (hopefully from coffee, tea or soda!) and the pages were warped.  The sender very carefully wrapped in plastic and then thoroughly taped  the package for extra protection.  Why bother when the book is already so damaged?!?  Because the staining was very dry, it was obviously stained when the sender mailed it.

She admitted the "got it like that and had no difficulties reading it" but (thankfully) readily returned my credit when requested.  She also asked me to return the book to her, but then declined when informed that she had to provide a second credit or other compensation for the return postage.  The sender has been a PBS member slightly longer than me - makes me wonder about the other books she trades.

Date Posted: 5/3/2017 1:02 PM ET
Member Since: 9/22/2014
Posts: 249
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We're rolling into summer. It's possible that they're on vacation. I think as more people head out on summer vacation we'll see a slower turnaround time on marking books received.

Date Posted: 5/3/2017 2:42 PM ET
Member Since: 6/2/2014
Posts: 8,764
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I find a lot of members mark received a good couple of weeks after dc says delivered. There's nothing you can do about that unless you buy pbs postage. I'm not..it gets expensive.

Date Posted: 6/3/2017 3:21 PM ET
Member Since: 8/26/2008
Posts: 758
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Well I guess I am now part of the club. USPS delivery confirmation shows delivered in 3 days but not marked as received as of yet. Is there any way to view member status prior to shipping. It is getting old shipping to inactive members! How about just a last activity date and if not current, at least the option to cancel would exist.



Last Edited on: 6/3/17 3:22 PM ET - Total times edited: 1
Date Posted: 6/3/2017 10:05 PM ET
Member Since: 6/30/2007
Posts: 2,424
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There is a 'Last Login' that displays on a profile under 'Member Since' if a person enables their profile (Privacy Controls/My Profile) and they select who can see their last login (everyone, friends of friends, friends, or only me). The default however, is that our profiles are not enabled.

Date Posted: 6/5/2017 9:02 PM ET
Member Since: 12/4/2008
Posts: 188
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Yes, I wish that were an option to be able to block autoship for someone who hasn't logged in since 2015.  I'm not complaining really.  I posted a ton of books to my bookshelf and a lot of wishlist books were just cancelled.  Why wishlist if you don't want them??  The remaining two will likely time out because the requestor looks like they haven't updated since 2010. 

Date Posted: 7/8/2017 1:47 PM ET
Member Since: 2/10/2010
Posts: 28
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Stephanie M. I don't understand how you can tell someone hasn't updated since 2010. What are you looking at? I'm interested in being able to do the same thing.

Date Posted: 7/10/2017 5:49 PM ET
Member Since: 4/20/2006
Posts: 5,703
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That's the thing, you really can't tell. You can look at when they last posted a book to their WL or to their shelf, but that doesn't necessarily mean anything. I posted a WL book recently and that member hadn't added anything to their WL in the last several years and had no books on their shelf. I really thought it was going to time out but the next day, it was accepted.

Date Posted: 7/18/2017 10:25 AM ET
Member Since: 10/7/2011
Posts: 2,132
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I just want to add in my two cents, to show the other side of the issue.

I think we've all had those transactions where we wonder why someone isn't marking a book received.  You wait, and wait, and WAIT, and still nothing.  It's aggravating, sure.  And, some members do this constantly - they just don't care that someone else is waiting on that confirmation for that credit.  In those cases, it's just rude and inconsiderate. 

HOWEVER, from my personal experience, I think some members are also a teensy bit too impatient.  I live in a condo complex, where we have group mailboxes.  While my mailman is a wonderful, friendly, and hard-working guy, I can't begin to tell you how often my books are accidentally delivered to other units.  It happens ALL the time.  Unfortunately, at that point, I'm at the mercy of my neighbors to do the right thing and return them to me.  (I think I've eventually received my items in all but one instance, several years ago.)  But, sometimes it takes a day, or two, or several.  My mail, and the error of my mailman, do not always take priority for the individual erroneously receiving it.  So, when I get a pm the day after usps shows it delivered, I think that's a bit extreme  (and, yes, it's happened more times than I can count).  In those instances, I obviously answer with the explanation I provided here, but I've never once received back a response indicating that they understand, or acknowledge the issue in any way.  It may not be a popular response to everyone, but I'm not going to mark a book received until it's in my hands.  If that takes an extra day or two, I'm sorry, but it's out of my control. 

When it's been several days, by all means, send that message - rightfully so!  And, I'll be the first to admit that I've screwed up on occaison and neglected to mark something in a timely manner.  But - and I REALLY don't mean this to come across as snarky, so please keep in mind that it's hard to get things across properly online - if you need to start messaging someone the first day after tracking shows delivery, then maybe you should've used the more expensive PBS postage for that particular transaction. 

 

Date Posted: 7/18/2017 10:43 AM ET
Member Since: 6/2/2014
Posts: 8,764
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I can't imagine why anyone would PM a member for a book that tracking says was delivered that very day or even the next day. That's just crazy and no point.to it so I'm surprised that any member would do that. My MO is to wait for at least a week if I have 0 credits and a wl book pops up. Then I PM, explain that I'm credit poor with a wl book offer, then ask them to please check about the book. Never had a problem. If I have credits I wait 2 weeks and then PM. I PM once and then let the system work after that.

 

 

Date Posted: 7/18/2017 12:05 PM ET
Member Since: 10/7/2011
Posts: 2,132
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I agree 1,000% Michele!!  When it's been several days, then a message is definitely warranted.  And, I DO understand the eagerness to get the credit once the PO says the item was delivered.  But, there should also be a level of understanding that things happen in the interim that may cause the recipient to take a day or so before marking an item received.    

(Side Note - just wanted to add that this was a general comment on my part, not necessarily specific to the OP's issue.  There's absolutely no excuse not to respond to a member's pm.)

Date Posted: 7/18/2017 4:47 PM ET
Member Since: 8/26/2006
Posts: 9,333
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Just a note -- if someone hasn't logged in in a year and a half or two years (I'm not sure just what the timeframe is), their account would no longer be open. I think that's a fairly new thing, but the site now asks members to check in with them if they haven't logged in for a long time.

And if someone isn't marking one of my books received, I do sent a PM a few days after the delivery scan, but in my head, I'm hoping they aren't in the hospital, or out of town for a relative's funeral, or something. (I also hope that the book was actually delivered to THEIR address, and not their next-door neighbor's!) It helps me keep a sense of perspective.

Date Posted: 7/26/2017 10:00 AM ET
Member Since: 4/24/2009
Posts: 27
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The last 3 books I've sent, the receiver has waited at least a week after delivery confirmation to mark the book received. I don't know the reason for the first two but the last book sent, went almost two weeks, but I received a nice message saying he had been on vacation and thanked me for the book. I never PM anyone regarding this. If need be, I will wait and if time runs out let PBS run through its process of sending an e-mail.

Date Posted: 7/26/2017 12:17 PM ET
Member Since: 8/19/2007
Posts: 4,256
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 A couple of books I sent recently were delivered by USPS but weren't marked as such for over a week after receipt, so I sent a PM asking if they could check to make sure the book hadn't been misdelivered. Within a day I received messages from both that they had been on vacation and just returned, so no problem.

Usually when I know books are going to be delivered while I'm gone, I will PM the sender and let them know that I'm away and will mark the books appropriately upon my return. This usually works fine, and they PM back their thanks.  Pat

Date Posted: 7/26/2017 12:17 PM ET
Member Since: 8/19/2007
Posts: 4,256
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 A couple of books I sent recently were delivered by USPS but weren't marked as such for over a week after receipt, so I sent a PM asking if they could check to make sure the book hadn't been misdelivered. Within a day I received messages from both that they had been on vacation and just returned, so no problem.

Usually when I know books are going to be delivered while I'm gone, I will PM the sender and let them know that I'm away and will mark the books appropriately upon my return. This usually works fine, and they PM back their thanks.  Pat

Date Posted: 7/27/2017 2:58 PM ET
Member Since: 7/19/2008
Posts: 15,423
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I will check to see if the book was an auto request. I can see a vacation or real life delaying checking the book in those cases. I check the time posted and the time accepted in the order details. A manual acceptance often has a delay. 

Date Posted: 8/1/2017 11:00 AM ET
Member Since: 5/2/2006
Posts: 13
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I think I'm with those who say you (collective you) should wait about a week before asking if the book has been received. I try to mark books received as soon as I get them. But, sometimes life does get in the way. I don't receive mail at my house; the mailboxes are across the street and down a couple of houses. There are times I can hardly walk over to get the mail and it may sit there for a day or two. There have been times when a book has been marked delivered by the post office but went to a neighbor instead--there are eight mailboxes. I do get the books at some point as I have good neighbors.

     I find that the majority of the people I have dealt with on PBS are really nice people who try to do the right thing by mailing books on time and marking them received on time. I have sent out almost 1,000 books and the percentage that became a problem is less than .00001%. 

     I certainly understand the frustration that comes with dealing with people who aren't courteous enough to respond to a PM.

SueG

 

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