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Topic: Well, I just screwed up.

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Subject: Well, I just screwed up.
Date Posted: 5/28/2013 1:00 PM ET
Member Since: 1/15/2012
Posts: 10
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Yesterday I got a request for a book.  Accepted, printed, etc. Later, I got a request for another book.  Clicked the link in the email.  Accepted, printed, etc.  And then I noticed both requestors were the same.  So I thought one person wanted both books.  Mailed them this morning.  Came to mark them mailed and couldn't mark one as mailed.  So upon  further inspection, I had NOT printed the label for the second book, I had reprinted the label for the first book.  They are different people.  Book is gone.  The problem sems to be that the email link for the second request took me to the second book (That second book had been marked accepted, tho) but then when I clicked on print, it printed the label for the other book.  My fault, I should have investigated further.  I have never been lucky enough to have one person request 2 books from me.  I should have known.

I sent a PM to the person getting both books and told her to just keep it, or repost it, or whatever.

I cancelled the other order saying I misplaced the book by accidentally mailing it to the wrong person.

I feel so stupid and I needed to vent.

 

 

Date Posted: 5/28/2013 1:29 PM ET
Member Since: 10/13/2010
Posts: 4,315
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Well, that could have happened to anyone. We all make mistakes, but I do understand your frustration!  I've never made that same mistake, but once I had already printed out a label for a book (which included shipping) & then I spilled water on it before I got it packaged which made it unpostable. 

We all goof up at some point, so just take this as a lesson learned. 

Date Posted: 5/28/2013 2:02 PM ET
Member Since: 10/6/2007
Posts: 460
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Aw, don't let it bother you too much - we're all human.  I once had 3 or 4 requests on the same day.  I switched the labels on two books, so they were sent to the wrong people.  When the first lady pm'd me about it, I asked her to hold on for a day or two until I could contact the other lady.  I "friended" them each a couple of apology credits, and they re-mailed the books to each other.  Everything worked out and they each go the book they wanted.

MaryF

Date Posted: 5/28/2013 2:50 PM ET
Member Since: 1/15/2012
Posts: 10
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OK, now I feel normal.

 

Thanks for the upbeat replies.

 



Last Edited on: 5/28/13 2:51 PM ET - Total times edited: 1
Date Posted: 5/28/2013 7:39 PM ET
Member Since: 8/3/2009
Posts: 542
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I've done the 'send book A to person B and book B to person A' thing at least once, myself! It happens. In the future, you can ask the person who accidentally received the second book if they would be willing to send to the correct person if you send them an extra point to cover the postage.

Date Posted: 5/28/2013 8:26 PM ET
Member Since: 4/25/2007
Posts: 11,518
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It happens.  At least you realized it right away so the second person didn't have to wait long for their request to be passed along to someone else.

I've never done it but I know it's very easy to get stuff mixed up, I'm sure it'll happen someday.

Bruce -
Date Posted: 6/18/2013 7:00 PM ET
Member Since: 12/19/2008
Posts: 3,412
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I have twice been on the other end of this scenario. Twice, I  have received two books from a sender when I only ordered one and both times they came in separate packages. Assuming the sender made the same mistake you did or maybe they just threw in a second book to thin out their stock. Either way, I PMed to find out what was going on but never received a response in either case so I just traded them in to my used bookstore.



Last Edited on: 6/18/13 7:01 PM ET - Total times edited: 1
Date Posted: 6/18/2013 7:12 PM ET
Member Since: 7/19/2008
Posts: 15,447
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My theory is that each of us do one of these mix ups, as they are so common. And after going through the effort and credits to fix it, we all start to double check when we have multiple books on one day. Most PBS members are very understanding and helpful when these switches happen.
Date Posted: 6/18/2013 8:02 PM ET
Member Since: 1/17/2009
Posts: 9,860
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Thats why I package books with a system. 1. Print first label. 2. Wrap book. 3. Mark book mailed so it's gone from tab. 4. Print 2nd label.

It's very common for me to have weeks with 10 or 12 orders (one week I had 19 individual orders), so I needed a system so that I wouldn't get the labels confused or print any of them more than once.

mistie -
Date Posted: 6/18/2013 9:02 PM ET
Member Since: 9/27/2007
Posts: 2,019
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it's easy done - unless you're perfect, and whats the fun in that!

Got for you to be pro-active and sort it out.

Date Posted: 6/19/2013 7:25 PM ET
Member Since: 10/26/2008
Posts: 9,884
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I was getting ready to move from Florida to Utah.  Instead of packing my DVDs and BluRays, I posted them on Swap a DVD.  I switched orders and sent a BluRay to someone who'd requested a DVD.  The DVD was one credit.  The BluRay pack was 6 credits.  The person who received the DVD instead of Hunger Games BluRay was pissed.  Instead of waiting for it to go lost, she clicked "wrong DVD" and moved to the front of the queue for another copy.

Luckily, the other person was honest and sent the movie back to me (the first person sent the other person the DVD).  I felt so dumb.

It happens to everyone.



Last Edited on: 6/19/13 7:26 PM ET - Total times edited: 1