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Topic: Well, I put it in the tag, so it's okay . . .

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Subject: Well, I put it in the tag, so it's okay . . .
Date Posted: 3/16/2008 9:19 PM ET
Member Since: 1/10/2008
Posts: 345
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After having a rough start, the past few weeks have been really nice.  This week, though, just sucks. 

 

I received one book with gooey stuff on it and one with water damage under the dust jacket.  Both those ladies were really nice, but I'm waiting for them again. 

 

Then I've got the one where he mailed it late, but I told him that's okay, I'll mark it received when I get it, not noticing that the rollover person had mailed their's, too -- so now I'll have two of them.

 

Then there was the mess with PayPal -- I've canceled my account with them and I'm probably out $30.00. 

 

But this one tonight . . .

 

I requested a book and it was accepted and the label printed.  Then a few days later I get a PM that the book doesn't have the CD that's supposed to come with it -- do I still want it?  No -- thanks.  I want the CD with the book (it's a music book) and besides that, if it doesn't have the CD, it isn't postable anyway.  So she cancels, without further comment, and the request goes to the next person. 

 

The next person forgets to mail the book before the deadline and mark it mailed, so she PMs me that she's sent it late.  I tell her no problem -- I'll still mark it received when I get it.  Just seems like stealing otherwise. 

 

So she writes back for me to cancel any subsequent transaction so that I don't end up with two copies, but since I've already had this happen the day before I'd already checked and this time I've only got one on the way.  So I write back to her that there's no problem with that -- and told her about the first transaction, and how it was canceled, and those where the only two in the system anyway. 

 

"Well, mine doesn't have the CD either, but I put that in the tags, so it's okay."

 

Now I don't know what to do, and hopefully I'll be less ticked when the book comes in and able to think more charitably.  But there's no good way to handle it.  Since it was never marked mailed, I don't have to mark it received, but seems like RWP is appropriate if the CD isn't included like it's supposed to be.  Then I have to try to get my credit back. 

 

Grrrrrrrrrrrrr

Date Posted: 3/16/2008 9:44 PM ET
Member Since: 8/16/2007
Posts: 15,177
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Uffda, you've had a rough start around here. When you receive the book with the CD issue I would definitely mark it RWP, let the sender know that tags are NOT copy specific so putting a tag on her book means nothing, and the book is not postable without required media. She needs to give you your credit back.  Per the Help Center:

Supplementary/Accompanying Materials:

  • Books that require supplementary Media materials MAY be Posted

    • supplementary Media materials include CD(s)/CD-ROMs/DVD(s)/VHS tape(s)
    • if the book originally included supplementary Media materials, the supplementary materials must accompany the book for the book to be postable.
Date Posted: 3/16/2008 9:55 PM ET
Member Since: 2/28/2007
Posts: 2,164
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In addition to what Melanie included from the help center about the CD, you may also want to let the other member know this info from the help center about tags:

  • Remember that when you view an item in the database (ie, after you search for a book), you will see many tags that have been applied to that item, by any member. 
    • Those tags may be completely irrelevant to the particular copy of the book YOU will be requesting (or in this case, sending) if you click "Order This Book"
  • If tags appear on the books on one of your private lists (eg, your TBR Pile), that does not mean that YOU tagged them. 
    • It means someone else did, if you didn't.
    • That does not mean that someone can see your TBR Pile.  It means that someone saw the book in the database (maybe on their own bookshelf, or on their own TBR Pile, or after doing a Search), and applied that tag.
Date Posted: 3/16/2008 10:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I personally wouldn't mark the book received.  I'd let her know that tagging a book w/it's condition doesn't mean that you know you're getting that book and it doesn't make it ok to send out an unpostable book.  I'd also report it to R&R because who knows how many unpostable books she sending out thinking it's OK because she tagged them as damaged.  Show her where the help docs say about accompanying media and that books description tags are for personal use only and not for ordering.

Date Posted: 3/16/2008 11:09 PM ET
Member Since: 11/14/2005
Posts: 6,421
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I just don't get people! They slip stuff in all the time, don't read the rules, add tags or reviews, and think that makes it "Okay"!!! I'm so sorry that you've had so much trouble. It really is a bummer to get so many bad trades right off the bat. They only thing we can do is hope that this is all your bad luck trades all gotten out of the way to begin with and you will have no more trouble for the next two years!!

Date Posted: 3/16/2008 11:11 PM ET
Member Since: 8/16/2007
Posts: 15,177
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If that person marks the book as mailed and you get it, PLEASE mark the book as received. The Help Center clearly states that if you receive a book you are required to mark it as such. The only instances where you do not have to is when you received a second copy through FIFO because the first was not marked as mailed or when you receive a book meant for another member, and you send it on. Don't break another club rule because this person broke one. Its a pain to fight for a credit back, but it what you are supposed to do. Getting that RWP in the system is important to catch bad swappers. If she doesn't return the credit, send R&R the PM showing she admittedly posted the book when she shouldn't have.

"It is important to mark books received as promptly as possible after receiving them.  It is never acceptable not to mark a book received if it has been received.   This is a cardinal rule of the club."

Date Posted: 3/16/2008 11:15 PM ET
Member Since: 1/10/2008
Posts: 345
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If that person marks the book as mailed and you get it, PLEASE mark the book as received.

 

Hi, Melanie -- That's part of the problem. She did *not* mark it as mailed and the transaction was canceled.  If there had been another copy in the system, I would have gone to the third person.  The book went back on my wish list and I've just removed it.  I don't want it badly enough for all of this.  :-) 

Date Posted: 3/17/2008 1:29 PM ET
Member Since: 8/16/2007
Posts: 15,177
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I wasn't quite sure, in your OP, you say that the second person did mark it as mailed.  It really leaves you in a bad spot. Technically if you receive the book, you are supposed to prompt her to mark it as mailed and mark it RWP (as long as you haven't gotten another order). Kind of leaves you in a do I give a credit and fight for it back on something posted wrong, or do I not follow the rules too and just not mark it received. I think if I had to break the rules, I would lean towards just refusing delivery and let the USPS take it back to her.

Date Posted: 3/17/2008 2:09 PM ET
Member Since: 10/26/2005
Posts: 438
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If  the system canceled the transaction because she didn't mark it mailed then you've already gotten your credit back.    If the system canceled the transaction then there is no way for you to mark it received with or without a problem once you get it.  The only way for her to get a credit for sending you this book is for you to buddy it to her and I don't know if any PBS "rules" that would require that.  I would let her know that the book is unpostable and that you didn't want it, and that her tagging it as missing the CD doesn't mean a darn thing.  You can offer to mail it back to her if she'll pay postage otherwise there isn't really anything else to be done.  I don't know what would happen if you refused to accept it.  I've done that with bookclub books but I've never tried it with other packages.

Date Posted: 3/17/2008 2:24 PM ET
Member Since: 1/10/2008
Posts: 345
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Hi, Melanie --

 

I wasn't quite sure, in your OP, you say that the second person did mark it as mailed. 

I guess this sentence could have been worded better: "The next person forgets to mail the book before the deadline and mark it mailed."  What I meant was she didn't do either of those things -- she apparently mailed it late *and* forgot to mark it.  :-) 

 

Sorry for the confusion. 

 

ETA:  Actually what happened is that she mailed it late and then could *not* mark it mailed. 



Last Edited on: 3/17/08 2:38 PM ET - Total times edited: 1
Date Posted: 3/17/2008 2:24 PM ET
Member Since: 9/18/2005
Posts: 6,944
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Wow, Kris, you've really gotten a bum deal recently!  So sorry about that. 

I don't have much to add in this instance....it sounds like things have resolved themselves (other than your own personal frustration!).  But I'm sorry you aren't getting your book.  That always stinks!  I do think you should PM the sender and let her know that she needs to remove her book from her shelf and that per the HC (I would even quote it to her, nicely) that she shouldn't have posted the book.  It's not postable.

Anyway, I hope it gets better for you!

Date Posted: 3/17/2008 2:32 PM ET
Member Since: 1/10/2008
Posts: 345
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If  the system canceled the transaction because she didn't mark it mailed then you've already gotten your credit back.    If the system canceled the transaction then there is no way for you to mark it received with or without a problem once you get it.  The only way for her to get a credit for sending you this book is for you to buddy it to her and I don't know if any PBS "rules" that would require that.

 

Hi, Rebecca --

 

All of my transactions that have been canceled by the system because of failure of the sender to mark it "mailed" have a button asking "Was this book received?"  I would think, therefore, that I *can* mark it received if/when it comes (I'm not expecting most of them to show up) and that even though I did get my credit back when the transaction was canceled, marking it received would transfer the credit back to the sender. 

 

Since I already know there's a problem with this book before it even gets here, my dilemma is do I mark it RWP and then try to get my credit back, or just don't mark it when it gets here and let it go.  But by marking it RWP, she is "reported" for having a bad transaction.  Since she seems to believe putting that information in the tag is acceptable, and the book is postable, it all boils down to:  Is it worth a credit to tattle on her?  :-D

 

Date Posted: 3/17/2008 2:37 PM ET
Member Since: 1/10/2008
Posts: 345
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Hi, Amanda!  Hope you've thawed out up there!  :-) 

 

I'm really trying to look at  the big picture -- one really bad week out of nine or so really isn't that bad.  I've met some great people and gotten some fabulous books.  I probably shouldn't be  whining, but I am because I can -- LOL! 

 

I truly believe you can't control what other people do -- I can only control what *I* do.  Usually it's easy to figure out what the "right" thing is, but in this case I'm still not sure.  Hopefully, as slow as media mail can be, I'll have plenty of time to figure it out.  :-D



Last Edited on: 3/17/08 5:09 PM ET - Total times edited: 1
Date Posted: 3/17/2008 3:19 PM ET
Member Since: 10/26/2007
Posts: 1,140
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OMG.

Date Posted: 3/17/2008 3:20 PM ET
Member Since: 11/13/2005
Posts: 510
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You might handle it by letting the sender know it wasn't postable without the CD and you don't want it without the CD.  If she would like it back, you can leave the package unopened when it arrives, mark it "return to sender" and drop it back in the mail (if it was sent media mail, she will (probably) be charged postage on it's return.)  But you have to remember not to tear open the package when you get it.

Date Posted: 3/17/2008 4:18 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I like Bret's Idea. Refuse delivery.  She'll get the book back. I would still report it to PBS because she'll just repost it otherwise thinking  that it's OK because she tagged it.  I would also put a tag on it myself saying "not postable without CD".  If you let us know which book, we can all tag it this way and then maybe she'll see it!

Date Posted: 3/17/2008 5:14 PM ET
Member Since: 1/10/2008
Posts: 345
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Whoop!  That's a great idea!  I'll just refuse the package.  Whew -- thanks! 

 

I've already tagged it, too. 

 

Thank you! 

Date Posted: 3/17/2008 5:43 PM ET
Member Since: 11/13/2005
Posts: 510
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Well, you might ask her preference.  As it is unpostable and she would be charged postage, she might prefer you just toss it.

Date Posted: 3/17/2008 6:04 PM ET
Member Since: 4/20/2006
Posts: 5,629
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Personally, I would just keep it and let her know that I was going to go into my transactions archive, find it, and mark it received, but since I would have had to mark it RWP and ask for my credit back anyway since it didn't have the disc, that you decided not to.  You can tell her that at least this way, you saved her a ding on her account, and point her towards the spot in the help section about marking your books mailed on time, the part about books being required to have their accompanying materials, and the part about tags not being used to describe book conditions for ordering purposes.  You shouldn't have to spend a credit or any extra time dealing with this.  Just my two cents.

Date Posted: 3/17/2008 9:34 PM ET
Member Since: 4/6/2007
Posts: 1,371
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Last Edited on: 6/5/11 11:38 AM ET - Total times edited: 1
L. G. (L)
Date Posted: 3/17/2008 9:44 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Are people really that clueless?

Date Posted: 3/17/2008 9:58 PM ET
Member Since: 1/10/2008
Posts: 345
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"If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit."

 

So if two copies are coming, the canceled transaction doesn't have to be marked.  If only ONE copy is actually mailed, then it should be marked mailed when it's received, even though it wasn't marked mailed in the first place. 

 

In this case, I *think* I know there's only one copy on the way, and it's not on my list to order anymore. 

 

 

Date Posted: 3/19/2008 4:16 PM ET
Member Since: 1/10/2008
Posts: 345
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Well, the book has arrived today.  I haven't opened the package -- I just sent a PM asking if she wanted it back or wanted to return my credit.  We'll see what happens! 

 

Who needs soaps?  We have PBS!  LOL! 

Date Posted: 3/19/2008 6:25 PM ET
Member Since: 4/20/2006
Posts: 5,629
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Also, I respectfully disagree with those who have suggested you accept it and then simply fail to mark it received.   In doing so you would be breaking PBS rules just like she broke the rules by posting it.

It's not breaking the rules if she didn't mark it mailed before the deadline passed....it's actually IN THE RULES to NOT mark it received.  Kris posted the excerpt from that section of the help guide above.

Date Posted: 3/19/2008 7:01 PM ET
Member Since: 8/26/2006
Posts: 9,308
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It sounds like you're doing everything right, Kris.  It's great that you are PMing her and giving her the choice!

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