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Topic: Well, it must work....

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Subject: Well, it must work....
Date Posted: 5/6/2009 7:18 AM ET
Member Since: 8/10/2005
Posts: 4,603
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I had someone post a wishlisted book on 4/30 and the request then subsequently timed out overnight last night as the 5 day deadline to accept the request went by. My wishlist has been quiet this week and this is the only request I had pending, so I've been babying it and keeping an eye on it. I had looked at the person's bookshelf a couple days ago and noticed that she's not new and she did have her last login date showing, and she hadn't logged in since she posted my book on 4/30.

So this morning when I got the notice that the request was cancelled, I checked to make sure the book went back on my WL on auto request (it did) and then checked the member's shelf--her last login date still shows 4/30, but there's a "this member has their account on hold" notice posted, so she couldn't have done it herself.. I'm just glad to know the system really works in this regard--sometimes I've wondered if it does, given that I'm often still cycling through several people with requests timing out when I request a book that's available in the system.


Date Posted: 5/6/2009 7:54 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I had one do the same thing recently and the member never showed as being on hold.  Maybe yours had another one time out and mine didn't. 

I'm glad they've changed it so that now it takes less transactions to freeze an account.  Personally I think it should just be one. One no response and your account goes on hold until you log in and send a message to PBS.  That would benefit people who have unexpected power and computer issues as then they only miss out on 1 WL offer or book request.  I know when I lost power for 3 days in Feb-because of bad weather it was hard to get to the library to check my account. I didn't get there until the 3rd day and had books about to time out.

I also think we could weed out most of the dead accounts by requiring a once a month log in or you go on vacation hold.  Not closed and all your credits given away-just an indefinate hold. 

Date Posted: 5/6/2009 8:19 AM ET
Member Since: 8/10/2005
Posts: 4,603
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I agree, Mary. I think the once a month login requirement would be great--then all those "dead" accounts with their books would just fade to the background, and it would really cut down on the wait times, I think.

I also wondered whether this person posted more than one book that she didn't respond to, as I thought I remembered reading that people have two chances before the account goes on hold for non-response. She isn't new and it looks like she's sent out close to 300 books so she certainly ought to know how things work by now. (Of course now I'm wondering if she had some sort of emergency, or if she's just busy or had computer trouble or something.)


Date Posted: 5/6/2009 11:35 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Except for real life issues, I can't imagine that anyone doesn't log-in several times a day like I do!  ;)  I'm not just addicted to books, but also to PBS.  I keep a browser window open all day (and night) so I can pop in to check out things.   No one would ever be able to say that I was ignoring my account! LOL!!


Date Posted: 5/7/2009 1:27 AM ET
Member Since: 7/3/2008
Posts: 4,984
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Me too! I just joined last month and am already addicting!!!! yay! I also log in several times a day and send out books as soon as they are requested  (I live really close to the post office lol)