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Topic: What to about this? Wrapper problem....

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Subject: What to about this? Wrapper problem....
Date Posted: 6/9/2009 8:08 AM ET
Member Since: 2/26/2007
Posts: 908
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I am just amazed that my book made it to me. The poor thing(hardcover) went all the way from Alabama to upstate NY, with just PBS printout for a wrapper. By the time I received it, the wrapper was literally being held on by caring hands. And, it no doubt was off the book at times, but put back on again by someone who cared. It is a very nice book too, but unfortunately it is now a bit dusty and dirty and the corners have been a bit damaged.

I will say two things. It is still in a condition good enough to re-post(which I won't be doing, as I intended to keep this book), and the person who sent it is definitely not a newbie. They have sent enough books and received enough books to know better.

What I want to do is mark it RWAP, so that it won't happen again. But, I am wondering if I should do that? In my experience sending people nice little notes letting them know they need to wrap better, has either been no response or at all, or snotty replies back.

Sigh.... this seems to be happening more and more frequently to me.

I would appreciate any feedback, thanks!

Date Posted: 6/9/2009 8:31 AM ET
Member Since: 2/19/2008
Posts: 2,007
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You could mark it RWAP - Damaged by USPS



Last Edited on: 6/9/09 8:33 AM ET - Total times edited: 1
Date Posted: 6/9/2009 8:42 AM ET
Member Since: 8/10/2005
Posts: 4,599
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I would do like Bernhard says and mark it damaged by USPS, and then in the spot where you can comment, note that the packaging was inadequate for a hardcover book, that only the PBS wrapper was used. I have sent gentle PMs to folks about their poor wrapping before and had good responses, but those were usually noobs who were glad to get the advice. If someone's been here awhile and traded a lot and is still sending books that way, I think I'd be less inclined to be really, really nice and really, really gentle with them. :)

Cheryl

Date Posted: 6/9/2009 9:09 AM ET
Member Since: 8/16/2007
Posts: 15,186
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but unfortunately it is now a bit dusty and dirty and the corners have been a bit damaged

I would question if the book is re-postable when you say it is dirty. No soiling or staining is allowed. Mark it RWAP-damaged by USPS and let the sender know that they are not supposed to use the PBS wrapper on HC books (it does say that somewhere on this site).

Date Posted: 6/9/2009 9:13 AM ET
Member Since: 8/27/2005
Posts: 4,127
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Please mark RWAP and send a PM to the other member.  Maybe she's been sending books like this all along and no one has told her because no one likes the possibility that she will send back a rude response.  (If my books were getting damaged because of something I was doing I would like to know about it.)  And if she doesn't care, and sends a rude response, it will be on record and sooner or later the RWAPs will be noted by the PBS team.

Date Posted: 6/9/2009 12:28 PM ET
Member Since: 1/17/2009
Posts: 9,727
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If the book is still postable, I do not think you should mark it RWAP.

If I sent a postable book, and you received it damaged but still postable, I would be pretty ticked off to get a RWAP about it. And, probably other people would, too. If fact, if someone received a postable book from me, told me in a PM that it was still postable, and then reported it RWAP, I would think about reporting them to PBS, so that PBS could let them know that reporting a problem is for receiving unpostable books, either through the actions of the sender or the actions of UPS.

But, you should send a polite PM, tell her what happened to the wrapper and ask her to consider using more tape (if it didn't have enough tape to keep the wrapper on) or heavier paper or whatever you think would have helped the situation.

I am pretty sure that the rules do not say not to use paper to wrap a hardcover. I didn't go check, but I have read them pretty thouroughly. I send hardcovers wrapped in (heavy)  paper (and well taped) all the time, and I receive plenty that way too. All undamaged.

 

Date Posted: 6/9/2009 12:38 PM ET
Member Since: 10/6/2007
Posts: 376
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I have sent what I hoped were politely worded pms for books received like you say - still postable, or maybe even in good condition despite the abominable wrapping job by the member. Usually I thank them for sending the book, and remark that it arrived in [whatever] condition, then comment on the guideline-approved way to wrap, again in (hopefully) polite terms. I have either received thanks or no reply from those pms, so maybe they did the job. That might be all that is needed in this case, if the book is still in good condition per guidelines.

(tongue in cheek here) - you might first write what you really feel, then erase that and rewrite it to be more palatable! Sometimes that helps me to compose a nicer note! LOL

Date Posted: 6/9/2009 7:22 PM ET
Member Since: 2/13/2009
Posts: 227
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I felt so strange having to quote the guidelines for wrapping to a senior member once.  I couldn't imagine the wrapping instructions were not known to this person.   I did it anyway. Turns out they were aware of them but, I was politely told that their opinion was not the same as PBS regarding the use of scotch tape.   What do ya do?

Date Posted: 6/9/2009 10:08 PM ET
Member Since: 8/27/2005
Posts: 4,127
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One of the RWAP options is "damaged by the post office".  This option doesn't say damage that makes the book unpostable, it just says damaged--and it also says that if you feel that the wrapping job contributed to the damage you should (nicely) PM the sender.  If you feel the book is postable, you don't have to ask for a credit back, but I think you should still mark RWAP when the wrapping was inadequate.

Date Posted: 6/9/2009 10:18 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Susan, I'm surprised that the sender would say that!!  That's amazing and not in a good way.   Disagreeing with the "guidelines" is okay, but one is told to abide by them anyway!  I've gotten enough books using "Scotch" tape that failed that I know from personal experience why both PBS and the USPS don't approve of this method.  There are times when people should just own up to their mistake and change their ways.

Ruth

Date Posted: 6/10/2009 12:18 AM ET
Member Since: 3/11/2008
Posts: 924
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I've marked books RWAP - damaged by USPS several times lately when the books were rendered unpostable by the post office. I don't ask for my credit back, but use the opportunity to suggest better ways to package the book.

The worst was a large, heavy hardcover that was slipped into a large manila envelope. It was just loose in there, and ended up ripping through the bottom and getting damaged along that bottom edge.



Last Edited on: 6/10/09 10:46 AM ET - Total times edited: 1
Date Posted: 6/10/2009 12:55 AM ET
Member Since: 1/17/2009
Posts: 9,727
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One of the RWAP options is "damaged by the post office".  This option doesn't say damage that makes the book unpostable, it just says damaged--and it also says that if you feel that the wrapping job contributed to the damage you should (nicely) PM the sender.  If you feel the book is postable, you don't have to ask for a credit back, but I think you should still mark RWAP when the wrapping was inadequate.

OK, but how many people would not be annoyed at receiving a PM from someone that says the book is still postable, but they gave you a "RWAP - Damaged by UPS" anyway? I know I would be!



Last Edited on: 6/10/09 1:27 AM ET - Total times edited: 4
Date Posted: 6/10/2009 1:07 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I would be very annoyed Sara.   I don't see that it's a problem if it's postable.  It might not be in the same condition as when it left the sender's hands but it's not a problem book.  JMO   

I believe in marking books RWAP when there IS a problem. 

Date Posted: 6/10/2009 1:25 AM ET
Member Since: 1/17/2009
Posts: 9,727
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I believe in marking books RWAP when there IS a problem. 

Preaching to the choir!

Date Posted: 6/10/2009 6:15 AM ET
Member Since: 2/26/2007
Posts: 908
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Thank you everyone for the advice! I didn't realize that there was a RWAP- post office option and I've been a member for over 2 years! Which also shows me that not everyone knows everything all the time!

I wasn't planning on asking for my credit back, as I've said I intended to keep this book for myself anyways.

But, on the off chance that this person just is not thinking when wrapping books I will go ahead and send a gentle reminder!

It's always nice to have PBS members right here to help out in these kinds of situations! :)

Date Posted: 6/10/2009 9:13 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Well definitely if it's postable, don't mark it RWAP. I've sent those kind of notes before too: "I got this book wrapped in _________ and miraculously, it arrived without damage despite the wrapper/envelope being torn to bits." or "I notice that you taped the wrapper directly to the cover of the book. Fortunately I noticed it before I ripped the cover right off....in the future, please don't wrap books that way....etc"

But to me, "dirty, dusty, damaged corners" doesn't sound like something I would re-post. The dust could be cleaned off, but if it left dirt stains or if the hardcovers corners are all smashed in, to me that would violate the stains and the 'excessively worn" part of the posting guidelines, depending of course on how badly smushed up the covers were.

Cheryl

Date Posted: 6/10/2009 1:09 PM ET
Member Since: 12/28/2006
Posts: 14,171
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I feel your pain Brenda, and wish PBS would change the wrapping requirements for hardback books.  A single sheet of printer paper just isn't adequate for shipping a hardback book of any size, they almost always arrived with battered and bent corners being the minimum damage acquired on the trip.  Brown paper bags make a nice durable wrap, and are usually free at the grocery store...and tape, tape, tape.

Date Posted: 6/10/2009 5:30 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Couldn't you just mark it received, then PM the sender about it on the side?

If it's postable, then it's not RWAP. But they still might like to know it could have gone lost it people hadn't handled it with extra care.