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What You Accept is What You Teach: Setting Standards for Employee Accountability
What You Accept is What You Teach Setting Standards for Employee Accountability Author:Michael H. Cohen What You Accept is What You Teach offers practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to maintaining standards for teamwork and customer ser... more »vice. It discusses how to effectively confront and set limits with employees who demonstrate counter productive and passive-aggressive behaviors that raise havoc on group morale.« less