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Topic: what to do if you have to cancel a book request AFTER printing postage?

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Subject: what to do if you have to cancel a book request AFTER printing postage?
Date Posted: 10/21/2009 3:05 PM ET
Member Since: 12/28/2007
Posts: 445
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title says it all.  for some reason, i cant find the book, but realized after i printed the postage. 

 

so what do i do to get the $$ back?

Date Posted: 10/21/2009 3:07 PM ET
Member Since: 10/28/2008
Posts: 3,523
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I think once it's printed there are no refunds.  Did you pm and see if they would take another book in it's place????

Date Posted: 10/21/2009 3:34 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Yup, you will lose the postage money. Its a hard way to learn that its best to find the book and verify its sendable before printing the wrapper.

Date Posted: 10/21/2009 3:49 PM ET
Member Since: 2/19/2009
Posts: 692
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Depending on the book (still available in stores and the price), I would purchase a replacement book and send it. You might be able to find it at a used book store for $1-$2. At least you would get to keep the credit that way and make the receiver happy!



Last Edited on: 10/21/09 6:27 PM ET - Total times edited: 1
Date Posted: 10/21/2009 4:54 PM ET
Member Since: 3/28/2009
Posts: 441
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I had that happen to me once - I accepted the request, printed the postage and was wrapping the book in it's cling-wrap layer when I knocked a cup of coffee onto the almost wrapped book. DRAT. I was out the postage and cancelled as the book was YUCKO/unpostable after swimming in coffee. I learned to clear my wrapping space of liquids. Sorry you're out the postage...

Date Posted: 10/21/2009 5:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't even accept a book request until I can locate and double check the book. 

I don't think I'd spend $8 on a new book just to use the $2.38 in postage. 

Date Posted: 10/21/2009 5:53 PM ET
Member Since: 10/6/2005
Posts: 10,707
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Can you cut out the postage and use it on another book? Granted you won't get the automatic credit that way, but at least you won't be out the cost of the postage.

Date Posted: 10/21/2009 5:56 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Can you cut out the postage and use it on another book?  - Not legally. Online postage mailing labels should be whole when used. The postage block has the mailing information inbedded in it. If someone were to notice the block had been cut out of something and pasted on, they may check it and will find that the information does not match what is on the package. The book would either be returned to the sender or arrive postage due. 

Date Posted: 10/21/2009 6:18 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Yup, you are out the $$ unfortunately, can't use it on another transaction. This is why I've learned to check the book over to make sure it's postable before I even accept the request, then print just before I wrap and send.

Cheryl

Date Posted: 10/21/2009 10:43 PM ET
Member Since: 12/28/2007
Posts: 445
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well, its not like $2 something is a big deal.i just thought there was some way to get refunded if you didnt use postage. i could have sworn it was here somewhere..maybe it was another swap site, i dont know. 


my books are all downstairs and w/ 2 little ones, i have to print, go get the wrapper and grab the book, then come back up.  multiple trips are not the answer for me.   i may just stop using hte printed postage. 

 

thanks for the responses. 

Date Posted: 10/22/2009 12:02 AM ET
Member Since: 2/26/2006
Posts: 34,913
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This is copied from the Help Center:

 

If you cancel a transaction (or the system cancels the transaction if you did not mark the book mailed in time) after printing with postage, the postage and fees can't be refunded by PBS.  The funds are transmitted to USPS when you download the wrapper with the postage on it.  You could try taking the printed, unused wrapper to the PO and discussing this with them.    We have no mechanism to recover these funds from USPS ourselves, but individuals may be able to do so.

Date Posted: 10/22/2009 9:15 AM ET
Member Since: 8/10/2005
Posts: 4,599
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OMG....can you imagine Cranky Pants trying to deal with such a request, to refund postage that's already illegal in her mind?? (See other thread....) ROFL....oh dear.....!!

Cheryl

Date Posted: 10/22/2009 9:28 AM ET
Member Since: 3/13/2009
Posts: 202
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Could you do this"

Save the wrapper until you have to send another book of the same weight and then use a white sticker to put on the new address. You could get the new address by clicking on "PRINT THIS WRAPPER" but not actually printing it.

Justt copy the new address on a sticker and put over old address.

Date Posted: 10/22/2009 2:45 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Printed postage has to be used within 2 days. Also the address it was printed for is imbedded in the DC #, the bar code and that black square by the postage amount. 

Date Posted: 10/22/2009 2:46 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Why don't you keep your posted books by the computer or not accept a request until nap time or bed time when you can run down to get the books first.  When I did home daycare and had a house full of kids-I just didn't deal with book requests until naptime or evening. 

Date Posted: 10/22/2009 3:36 PM ET
Member Since: 8/16/2007
Posts: 15,186
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If I could not get the book out and confirm postability and the weight before printing the wrapper, I probably wouldn't use PBS postage either. Once that label is printed that money is gone and I wouldn't risk that if I hadn't double-checked the book and confirmed the PBS weight was accurate.