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Topic: What Happened Here?

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Subject: What Happened Here?
Date Posted: 3/18/2017 9:44 PM ET
Member Since: 2/26/2013
Posts: 741
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I printed a label for a book on 3/1.  I marked it mailed on 3/6.  The PO received it on 3/7.  The requestor, when receiving the book, marked it RWAP because it was "mailed significantly later" than what I marked it - one day later according to the PO; so I asked her what was 'significantly later' about that.  She said I mailed it on 3/1, I explained no, I printed the label on 3/1 and she needed to look at her transaction.  Anyway, I had all the info in front of me, and I even contacted a team member about it, and they looked at my account and agreed I mailed it on time.  So - I contacted requestor again and asked her to change her RWAP but she told me she didn't know how to (and I explained where she could fix it).  Anyway, I went to my account today...and all the info has changed!  It now reads that I marked it mailed on 3/1 (but two days ago it read the correct date), and the "alternate date" is 3/6!  Two days ago it read 'label printed 3/1, book mailed 3/6'.  So who changed it and why?  Where is the original info stating that I mailed it on the 6th?  Now the way it reads, I should refund the credit, but the requestor and I have it figured out and she knows I don't owe her a credit, the team member knows I don't owe a credit.  What's going on?  How did my account get changed from the mailing date when it was 3/6 a few days ago?  (Sorry for the long post - but I don't mail books late and this is bugging me, because now I'm wary of new members who don't know the rules).

Date Posted: 3/18/2017 11:07 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Late mailing NEVER requires a credit back. If the requestor gets the book and it's in postable condition (based on PBS criteria or a RC, whichever applies), then there are zero other criteria that require a credit return. None.

So, even if you really did mail the book late, if she requested a credit refund for it, then she was wrong about that to start with, and then it sounds like she didn't read the info correctly anyway, so thats twice wrong.

I don't know how the info got changed. But honestly, it really doesn't matter for your account.

What is supposed to happen with a late mail RWAP is that the sender gets an AUTOMATED email from PBS that says, basically, "Don't mail your books late". That is the FULL effect of a late mailing RWAP. If an account gets lots of late mail RWAPs, then somebody from PBS will eventually go investigate the account to see what needs to be done.

So, my basic advice is to just forget about it because one late mailing will ultimately have no effect on your account whatsoever. It's a mystery, but not one that really matters ...

Date Posted: 3/19/2017 1:57 AM ET
Member Since: 1/7/2007
Posts: 840
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Looks like you may be dealing with "Alternative Facts" seems it has spread from Washington DC and has infiltrated the web. 

I would suggest using the "Contact Us" and asking the PBS Team to look into this officially, Seem's someone may be hacking the 'document trail and that is a no-no. Yikes!



Last Edited on: 3/19/17 8:58 AM ET - Total times edited: 1
Date Posted: 3/19/2017 12:42 PM ET
Member Since: 2/26/2013
Posts: 741
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Thanks!  I don't mail books late (actually mail them early), but I was concerned because I didn't know how RWAPs work.  I don't mark RWAP unless the book is literally falling apart - I never check mailing dates because I figure if I get the book and it's in decent condition I'm happy (I'm sure I've gotten late books over the years but I have other books, so it's just nothing I've ever done).  Maybe it's another glitch in the system, but it kind of irritated me that she didn't read her transactions clearly and thought I mailed it on the day I printed it.  I think for a while, anyway, I'm going to wait to print labels until the day I ship them off.  You've been helpful.

Date Posted: 3/19/2017 1:44 PM ET
Member Since: 3/25/2014
Posts: 2,793
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What a mess people who don't know what they're doing can make.  

Date Posted: 3/20/2017 10:51 AM ET
Member Since: 1/17/2009
Posts: 9,722
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I don't mail books late (actually mail them early), but I was concerned because I didn't know how RWAPs work.

Depends on the RWAP flavor.

"RWAP - Damaged By Sender" means that the sender mailed (either by accident or on purpose) a book that is unpostable in some way. The recipient may ask for a credit refund and the sender/receiver discuss.

"RWAP - Damaged by USPS" means that the book was probably mailed in postable condition but the Post Office damaged it. The recipient should not request a credit refund for this (unless it is a case where the packaging was VERY insufficient to protect the book), as it is not usually the senders fault.

"RWAP - Late Mailing" means the books was received in postable condition but was mailed after the mail date. The recipient should not request a credit refund for this either. The sender will be sent an automated email telling them not to mail late.