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Topic: What is happening lately?

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Subject: What is happening lately?
Date Posted: 7/13/2013 10:32 AM ET
Member Since: 5/7/2009
Posts: 793
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I have had over 900 swaps with very few problems.  BUT this last month I have had 4. 

One is simple an audiobook that is coming to me that in a couple of days is most like going to be lost in the mail. 

The other 3 however involve ordering 2 books at once from the same member (3 different members) which I like to do to save them postage.  In the first case 2 books in a series were ordered and the other member marked them mailed.  She then PMed me and said oops she really only had one of the books could I choose another from her shelf.  We worked something out and I marked both her books as received although one was really a different book.  I got the one she didn't have from another member.  The 2nd case occurred where I had two books, same series sent to my 87 yo mother, 1000 miles from me.  One was right, the other was wrong and turned out to be  a highly wishlisted book that I'm unable to get back from my mum until Christmas.  Swapper said to pass it on or send it back to her that she had 15 books to send out that day, must have mixed them up.  She would keep an eye out for it.  Never heard from her again.  Just rotated off as lost in mail.  My mother told me to just friend her a credit for the other book as it is very difficult for her to wrap and mail. Which I just did.  Third case, I had 2 more books sent to my mum, different swapper, different book series.  She should have gotten books 1 & 2.  Instead she got books 2 & 5 so I'm going to have to go through the same thing with this lady.  Haven't heard back from her yet. Need to try to get book 1 so she can start series from the beginning.  People need to be more careful what they mark mailed and are mailing out.   Very frustrating!



Last Edited on: 7/13/13 10:35 AM ET - Total times edited: 1
mistie -
Date Posted: 7/13/2013 1:53 PM ET
Member Since: 9/27/2007
Posts: 2,017
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Hi Theresa, I understand your post is mostly a vent, and I feel your pain.

However, while I agree that is is considerate to try to work with members, I do believe the onus is on the person who made to mistake to make it right. If they make mistakes, and, through the receiver being overly understanding, there is no "cost" to them, then thre is less incentive to be more careful in the future .

For example, in the first care you mentioned:

2 books in a series were ordered and the other member marked them mailed.  She then PMed me and said oops she really only had one of the books could I choose another from her shelf.  We worked something out and I marked both her books as received although one was really a different book.  I got the one she didn't have from another member.

So, she marked a book mailed, before she even checked she had it - not the right thing to do. Yet, because of your consideration she got to move a different book - that you had not even ordered - and you ended up having to spend another credit to get the book you wanted. 

  The 2nd case occurred where I had two books, same series sent to my 87 yo mother, 1000 miles from me.  One was right, the other was wrong and turned out to be  a highly wishlisted book that I'm unable to get back from my mum until Christmas.  Swapper said to pass it on or send it back to her that she had 15 books to send out that day, must have mixed them up.  She would keep an eye out for it.  Never heard from her again.  Just rotated off as lost in mail.  My mother told me to just friend her a credit for the other book as it is very difficult for her to wrap and mail.

So, member sends two books, one right, one wrong.She says pass it on or send it back -you should have replied "if you want it back, buddy a credit to cover postage" - instead, you buddy her a credit for a book you didn't order.

Third case, I had 2 more books sent to my mum, different swapper, different book series.  She should have gotten books 1 & 2.  Instead she got books 2 & 5 so I'm going to have to go through the same thing with this lady.

You should mark book 2 received, then Pm her telling her she mada an error, to fix it she needs to send book 1 which you will mark received when you get it, and if she wants book 5 back, she needs to buddy a credit to cover postage.  But, I've got a feeling based on how nice you have been i nthe past that you will tell her that you will keep book 5 anyway, and can she send book 1 and you will buddy her a credit when it arrives"

This is turned into my own vent, LOL - I don't mean to be getting down on the OP - she has been way kind and considerate of others mistakes - I am just annoyed that people are "getting away" with being careless with no cost or repercussions, and members like the OP shouldn't have to deal with these errors.

Date Posted: 7/13/2013 2:32 PM ET
Member Since: 5/7/2009
Posts: 793
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No offense taken Mistie, I actually completely agree with you.  Unfortunately my hands are tied in cases 2 and 3 since even if the swappers who sent the incorrect books friended me a credit for return postage, my mother is unable to wrap and mail.  If it were me I would definitely have taken more responsibility for my errors.  I will still use my credits to send books to my mother as it is one of her few pleasures since she is now pretty much house bound.  I actually wrote not just to vent but to get some other ideas like you presented on how to handle these situatons.

Cathy A. (Cathy) - ,
Date Posted: 7/13/2013 7:11 PM ET
Member Since: 12/27/2005
Posts: 4,132
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For the swappers who sent the wrong books to your mother, just tell them you will be unable to return the wrong book because you used the site's feature that allows you to have books mailed to someone else as a gift and you had these sent to a non-member. If the senders still have the correct books, they can go ahead and mail if they want to get credit for them. If they don't have the books (because they mixed up two orders and sent the one your Mom wanted to someone else) or if they don't want to send another book to her, then they should contact PBS and ask to have the transactions that cannot be completed canceled. When PBS cancels, you'll either go back on the wish list for the book or another copy will be ordered if there is one.

Only the sender can ask to have a transaction canceled, but if they refuse to contact PBS after you've sent a couple of messages and waited a week, then you could try contacting PBS yourself.

Date Posted: 7/13/2013 7:30 PM ET
Member Since: 8/16/2007
Posts: 15,187
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The best way to help stop having problems happen is to stop covering them up in the system. If you don't get the correct book, don't mark it received in the system. If they send a different book, fine, make arrangements to credit them for that book if you want, but properly record the transaction for the book you did not receive. This will not affect good swappers who made a mistake once in a while. It will weed out bad swappers who are continuously not doing what they are saying they are going to do.

Date Posted: 7/13/2013 8:16 PM ET
Member Since: 5/7/2009
Posts: 793
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I realized I handled case 1 incorrectly after I did it and am doing cases 2 and 3 by marking the wrong book.  By the way I just heard from the lady in case 3.  She was very nice and professional.  Apologized, said she'd send out the correct book immediately, asked me to mark it received and resolved after my mum got it.  She even said my mum could keep the wrong book if she wanted it free of charge.  I definitely think it was an honest mistake on her part.  Good to know there are people who stand by their efforts.