Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What happens to inactive members?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: What happens to inactive members?
Date Posted: 7/30/2009 10:37 PM ET
Member Since: 11/30/2007
Posts: 4,962
Back To Top

A few days ago I ordered four books from a member. Then I noticed that all of her books on her shelf were from Sept. of 2008. Also, all her books on her WL were from October, 2008. I got the feeling that she would never send me those four books. So far, I am right. It says "Waiting for Member" for each book. I am just going to wait it out as none of the books are WL books and there are others in the system. This sounds to me like an inactive member. I hope not, but she probably is. I am wondering what PBS does with inactive members and how and when do they determine a member is inactive?

Date Posted: 7/30/2009 10:52 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

Good question - I have wondered that myself lately with a few more requests timing out due to no response from member. Does PBS close the member out eventually?

Date Posted: 7/30/2009 11:15 PM ET
Member Since: 7/19/2008
Posts: 15,400
Back To Top

I think there is a statistic that causes an account to get flagged.  After a certain percent of non responses you get put on hold while they try and contact you.  I know there is a hold that TPTB can set in addition to the vacation hold that we can set.  Maybe ask the librarian?

Date Posted: 7/30/2009 11:23 PM ET
Member Since: 4/25/2007
Posts: 11,467
Back To Top

The PBS sytem flags accounts that do not log in and that do not respond to requests.  A certain number of misses and the account will be suspended.  Letting the books time out helps to weed out the inactive accounts.

Date Posted: 7/31/2009 12:00 AM ET
Member Since: 5/26/2009
Posts: 119
Back To Top

I've been wondering about that as well because I, too, have noticed that my book requests are timing out and being passed on to another member.  I ordered a book about two weeks ago and two requests have timed out and been passed along, and I'm nearly three days into waiting for this third chance to go through and waiting for the member to accept.  I wonder if people are on vacation and just forgetting to put their account on hold, as well?  I know I've accidently let a transaction lapse once because I was so busy with school that I didn't get a chance to check my e-mail, and I understand that "life" happens, but I wonder if more and more members are doing this?

Date Posted: 7/31/2009 12:11 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It is vacation season and people do forget to go on hold. Especially if they don't ahve a very active account.

Also you can't always go by WL and Bookshelf. I sometimes go months without adding anything to either.  Someone might look at mine and think I was inactive.  I do post WL books though and my TBR is huge so I sometimes hold off on adding book to my WL because I have so many to read already.

It used to take a lot of time outs to weed out the inactives and they reduce it to some undisclosed # becuase there were so many complaints about time outs. So it's gotten better. But everytime PBS is mentioned on TV, a magazine or newspaper we get an influx of new members, many of whom just forget about PBS.

Date Posted: 7/31/2009 1:39 AM ET
Member Since: 1/12/2009
Posts: 262
Back To Top

Maybe that is a good reason to go with FIFO?  Or is that how you requested these books?  Because would FIFO order all of them from the same member?  Does that ol' FIFO  really work, anyway?  People say it does, but sounds like lots of people just order from shelves and bypass it - I know I have sometimes.  Then I feel guilty!  LOL        :)   D.

Date Posted: 7/31/2009 4:32 AM ET
Member Since: 11/30/2007
Posts: 4,962
Back To Top

Gardngal, I did order the 1st book from FIFO. Then I ordered the next three from her "order more from this member" button. I'm just going to wait it out. I've waited before and eventually have received the books from other members after the allotted time on the original sender runs out, but  It can get frustrating.



Last Edited on: 7/31/09 4:32 AM ET - Total times edited: 1
Date Posted: 7/31/2009 8:38 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

It's the FIFO requests that time out more often than ordering directly from someone's shelf. FIFO puts it to whoever's had the book posted longerst and sometimes, especially if it's a heavily posted book, the people at the top are no longer interested in PBS by the time they get to the top.  When people order directly from someone's shelf it's usually because they see them on the message boards or have done a transaction with them before.  (except for the Order More From Member option).   

It'll only order books from the same person if you use the Order More From Member button. If you just order books seperately it will not automatically double up an order for you if someone has more than of the books you requested. Unless they happen to be the 1st person with both books.



Last Edited on: 7/31/09 8:39 AM ET - Total times edited: 1
Date Posted: 7/31/2009 9:24 AM ET
Member Since: 3/4/2007
Posts: 4,546
Back To Top

I had the same kind of thing happen recently.  Ordered a book, the only copy in the system.  On pretty much the last day, it was finally marked accepted.  Waited and waited and waited, then received an email from PBS saying it had been canceled because the member never bothered to respond to their emails asking if the book had been sent.  This member's shelf is active; four books posted the day before I made my initial request.  Would have been nice to at least have gotten an explanation as to why the book wasn't mailed.  Oh, this person has a link to a website in their profile and has been actively updating that website during that time, so I feel fairly certain that there were no medical emergencies to explain the lapse.  I'm chalking it up to a total lack of consideration for others and hoping that no one else finds themselves being ignored by this person.  Hope you get your books, Connie, but if not we've both done our part to weed out the inactive members in the system.

Date Posted: 8/1/2009 10:36 AM ET
Member Since: 8/26/2008
Posts: 129
Back To Top

Here is one:

I had a book on my WL and when I received the "wish granted" email, I immediately logged in to accept the book.

Within 30 minutes I got another email stating the "book cannot be mailed".  It does not state the book does not meet my RCs as they usually do. 

I have had WL books declined because they did not meet my RCs.  At that time the book is moved to the Reminder List because the only book in the system does not meet my RCs.

However, this book was JUST posted into the system.  So I went to the profile page of the lister.  They had 9 books, all just listed and with the one I had requested it would have been 10.  See, here is where it gets confusing...if the book failed to meet my RCs it would not have been pulled off their bookshelf (I was the only one who had it WL, I checked, I am still the only one with it on my WL so it didn't go to another member via WL request).

Why did this seem like someone who posted books that either failed to meet requirements and/or posted books they had no intention of sending to get two free credits?

I noticed another book missing from their shelf today (but do not know if it was requested or pulled because it was requested).

It is just irritating that someone would post a book marking that it meets PBS guidelines, then when it was requested pull it, all within a timeframe of about an hour.  However, maybe they figured out what postage would be and declined to send (it was a computer programming book, albeit, an older one, but most likely several hundred pages thick....)

Just seems shady to me.

Thanks, stepping off my soap box now....

 

EDIT:  Added comment about postage and fixed a typo.



Last Edited on: 8/1/09 10:44 AM ET - Total times edited: 2
Date Posted: 8/1/2009 10:58 AM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

Barbara it sounds like this person just joined. THey may not have read that book yet and did't realize it was WL. A lot of poeple don't think to check that out. They just post the books and assume they won't have to mail them right away.Then they're surprised that they get all these orders. 

Also I think some people join adn don't realize how much "work" it's going to be.  I personally don't mind keeping up with the site and wrapping books. But for some people it probably turns out to feel like a chore to them and they just ignore the account. 

Date Posted: 8/1/2009 2:52 PM ET
Member Since: 2/9/2007
Posts: 115
Back To Top

Let me ask something here...do people put books on their PBS bookshelf even BEFORE they read it? For example, I go to the UBS, get a bunch of books but don't put them on my PBS bookshelf until I have read the book not when I bought the books. I get the feeling from some of you that other members put books they received on their PBS bookshelf...is that right? Why would you do that?  I mean, what if it got requested right away and I didn't get to read it?  Presumably, the books I buy I want to read so not sure why others would bypass the reading part. :)

Date Posted: 8/1/2009 2:55 PM ET
Member Since: 8/23/2007
Posts: 26,510
Back To Top

I'm sure there are people who do it. I will sometimes post heavily posted books before I've read them.  But only if my library has a copy-I'm trying to reduce the # of books in my house.  I wouldn't post a WL book I hadn't read yet. But I'm sure there are people who do.  They may have meant to put the book on their shelf but on hold and didn't realize it was WL and would get offered to someone right away.  Or they could have noticed damage to it after they posted it. 

Date Posted: 8/1/2009 3:15 PM ET
Member Since: 2/28/2007
Posts: 162
Back To Top

Well

Date Posted: 8/1/2009 3:43 PM ET
Member Since: 4/25/2007
Posts: 11,467
Back To Top

I think FIFO works.  Yes, you'll hear a lot on the forums about people bypassing FIFO and ordering off of someone's shelf but remember, only a fraction of  PBS members even use the forums.

Date Posted: 8/1/2009 3:56 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

I agree with Sarah that people talk about it way more than bypass FIFO.  I have in the past a couple of times offered a TBR to a member who has ordered a book from me when I notice one of my TBR's is on their WL.  That is to save postage.  It's a big help. Sometimes they agree and sometimes they don't.  I always ask first because they might not have time, in the last case when I offered - they declined because they expected to deliver their baby the next week.  Not much time to read and didn't want the extra book around, I guess.  I've done this about 3 times in the year and a half I've been a member.  Not very often.

I'm sure that there are members who have Buddies that have the same taste in books and share among themselves - but I am not in that situation either, and I doubt that there are that many who do. 

As for posting books before reading them, it may well have been a new member who has not read the Help Doc's and hasn't asked anyone aboaut it so doesn't know how to do things without the system acting for them.   Or they may not care.  I have started posting a book that I'm half-way through so that it can work its way through FIFO or get taken by someone who's on the WL for it and ready to accept it.  Lots of people don't accept the WL books even though it's their turn. 

Ruth

Date Posted: 8/1/2009 4:44 PM ET
Member Since: 8/19/2007
Posts: 4,243
Back To Top

Stephanie - some people might put their books on their Reminder List (I do) to see how many are posted ahead of them.  Then if there are quite a few, you could go ahead and post the book, then read it, but you'd still be ahead of the game in that probably by the time you finished it, you'd be farther up the line than if you had waited until you'd read it.  I will put a book on the list when I'm about half way through it, especially if it's a WLd book that I know I'm going to finish in a day or two.  Pat

Date Posted: 8/1/2009 11:37 PM ET
Member Since: 9/27/2008
Posts: 370
Back To Top

I think with new members, they do all kinds of weird things.  I know I did.  I read the helps, but they didn't really mean much until I really got into using the site.  With a new member, I would just give them a break.  I was here for 3 months before I realized that you could order directly from someone's bookshelf.  It takes a little while to really get the hang of this site well enough to make efficient use of it.

Date Posted: 8/2/2009 1:10 AM ET
Member Since: 12/28/2006
Posts: 14,171
Back To Top

Maybe this was a new member.  After posting books they may have chanced upon the 'book conditions' page and realized the book you wanted was unpostable for some reason and pulled it?

Date Posted: 8/2/2009 4:52 PM ET
Member Since: 2/28/2007
Posts: 162
Back To Top

I just wanted to post a response to the original poster.  I got a little nervous after reading your post as I had a request out that hadn't been responded to yet.  I went back and looked at the member's shelf  and noticed all the books posted were from 2006.  Lo and behold though, this morning my request was accepted from the member, so you never know. 

Date Posted: 8/2/2009 6:33 PM ET
Member Since: 12/28/2006
Posts: 14,171
Back To Top

What happens to inactive members?   . . . we shoot them at dawn!



Last Edited on: 8/2/09 6:34 PM ET - Total times edited: 1
Date Posted: 8/2/2009 7:41 PM ET
Member Since: 11/30/2007
Posts: 4,962
Back To Top

JenH, I'm the original poster and the member whom I thought might be inactive accepted my request! I guess this proves we just can't tell if someone is inactive by the bookshelf or WL dates of their books.  I am never going to ask this question again! lol

Date Posted: 8/2/2009 8:40 PM ET
Member Since: 4/30/2009
Posts: 2,524
Back To Top

 ...noticed all the books posted were from 2006

Can you imagine not posting anything since 2006?  I must be a little addicted because I'm always looking for something to post or reading something up to get it posted.    Glad it worked out for the OP though.  It think this was a very good question to ask.

Date Posted: 8/2/2009 11:07 PM ET
Member Since: 8/10/2005
Posts: 4,599
Back To Top

I think FIFO works fine! 99% of my transactions are via FIFO and have very few problems. Being patient helps. Patience grows as your TBR grows. LOL I no longer worry about orders timing out and such--having a huge TBR means I have always got many somethings to read.

A lot of folks are on vacation in the summer, but also I think every time PBS gets a bunch of publicity on some of the national TV shows or magazines, we get a flood of new members who don't really know what they're doing. They're excited, they sign up and post books without really reading what they need to do. Free books! They get their credits, and then....disappear. Or they try to participate but have posted mostly uber-popular books like the John Grishams and Nora Roberts and such, so they get discouraged when their books don't get ordered and wander away in a few days or weeks. Letting those requests time out weeds those folks and their bookshelves from the roster, so you're doing everyone a favor by being patient.

Cheryl

Page: