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Topic: What happens when a book goes lost?

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Subject: What happens when a book goes lost?
Date Posted: 11/6/2008 7:13 PM ET
Member Since: 6/15/2008
Posts: 340
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I just received a message from a sender .  she said that she got a notice from the post office that the book she had sent to me has been lost.  Do I get my credit back?

Date Posted: 11/6/2008 7:18 PM ET
Member Since: 2/23/2008
Posts: 285
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Yes.  If the book wasn't received by the 26th day after it was mailed, PBS will let you know that it is 'lost' and you'll get a credit back. 

Date Posted: 11/6/2008 7:25 PM ET
Member Since: 6/15/2008
Posts: 340
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Thank you!

Date Posted: 11/6/2008 7:27 PM ET
Member Since: 1/4/2006
Posts: 1,464
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I think you need to read this too; this is from the Help Center:

USPS lost the book I sent! (they sent me a notice/the empty wrapping)

If your book became separated from the packaging en route, and is not recovered by USPS by the system action date, it will be considered lost in the mail automatically on the 26th day after the date it was marked mailed. If it was not sent with PBS Delivery Confirmation, you will not receive credit for sending it.  If it was sent with PBS-DC and was scanned, you got Quick Credit already.  If you sent it with PBS Printed postage, you have already gotten Instant credit when you marked the book mailed.

  • If this happens, you should contact the requestor to let him or her know what happened.
    • use the button on the active request to send him or her a Personal Message.
    • if the transaction has already been canceled, you can contact her using the button on the canceled request in your Transaction Archive, linked from the top of your My Account  main page.
  • Call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book.
  • Contact us so that we can cancel the transaction
    • if there are no more copies in the system, the requestor will get credit back and the book will go onto his or her Wish List.
    • If there are other available copies, when we cancel, the requestor's request will be passed along to a new sender, and he or she will see the new request with that new sender on his or her My Account page.
    • After we cancel, you can contact the requestor using the button on the canceled request in your Transaction Archive, linked from the top of your My Account  main page.
  • If you receive the book back from USPS and it is not damaged, you can re-Post it to your Bookshelf.
  • If you did send the book with PBS Delivery Confirmation and you did not receive Quick Credit , contact us for your Guaranteed Credit (only the DC purchased through PBS offers guaranteed credit).

If you feel that your Wrapping method may have contributed to the book's loss en route, you can read the Help items about wrapping in All Help documents about bookwrapping.