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Topic: What happens when a Box-O-Books is lost?

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Subject: What happens when a Box-O-Books is lost?
Date Posted: 10/10/2008 1:04 AM ET
Member Since: 11/1/2006
Posts: 26
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I have done many BOB swaps but for the first time I am getting worried.  The person received my 4 books but I am still waiting.  It has been 19 days since she said she mailed it so there is a little hope but it is fading fast.

What kind of recourse do I have if the 4 books are lost?  I can't imagine PBS will give me 4 credits.

Date Posted: 10/10/2008 7:48 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think there is anything you can do but note it in the feedback.   DId you PM her to ask her if she actually mailed them when she said she did?  She may not have mailed them right away and that's what the delay is about.  A PM might prompt her to mail them if she hasn't already.  Unfortunately feedback is the only real recourse when it comes to BOB transactions. 

Date Posted: 10/10/2008 8:59 PM ET
Member Since: 1/29/2006
Posts: 54,837
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The Help Center does have a section on this:  

What if I never receive my Box-O-Books?

Date Posted: 10/10/2008 11:54 PM ET
Member Since: 11/1/2006
Posts: 26
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Thanks all.  I did PM her and she had a mixup at home and mailed them out late so I should be getting them. 

Thanks for the Help Center link;  I looked all over and didn't find that!