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Subject: what happens if...
Date Posted: 10/12/2010 2:20 PM ET
Member Since: 3/29/2009
Posts: 24
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I mailed out a book using a handwritten address and my own delivery confirmation.  The dc# states it was delivered, but what happens if the requester never marks it received?  Do I never get my credit?

Date Posted: 10/12/2010 2:50 PM ET
Member Since: 8/16/2007
Posts: 15,186
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No you will not get the credit if the receiver never marks the book received. PBS can only provide Credit Assurance to the DC bought through PBS. The fees paid for the DC are what cover the expense.

A delivery scan just means it was delivered, it does not always mean it was delivered correctly. There can also be some delay in the PO scanning it and actually getting around to deliverying it.  I usually wait 7-10 days and then PM the receiver letting them know that the DC shows it was delivered and ask that they if they did not get it so that I can start a USPS trace in the lost mail while the carrier can still remember what they did with the book. I've always had them marked received shortly after that.

If the book truly is delivered incorrectly, you can find the information on how to file a lost/stolen claim with the USPS in the Help Center. Do a search for "lost book".



Last Edited on: 10/12/10 2:50 PM ET - Total times edited: 1
Date Posted: 10/12/2010 2:52 PM ET
Member Since: 1/17/2009
Posts: 9,724
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In theory, yes, you would not get the credit. IMO, DC is only worth anything if you buy it from PBS and get the credit assurance. Anything else isn't worth paying for, its just extra money for nothing.

But regardless .... you have some options to pursue:

1.  PM the receiver and ask them if they have received the book, and if so, can they mark it received. Sometimes people forget. Or they might be on vacation. But, don't assume that they did receive it ... sometimes mail is scanned as delivered but has been mis-delivered. It is generally considered polite to wait either until about a week after the DC shows it has been delivered, OR maybe a few days before the book will be marked lost in the mail by PBS. If you don't receive any response from the receiver, then AFTER the book goes lost you could contact PBS and let them know that you sent a PM about the book and the receiver did not respond to the PM.

2. After the book goes lost, you can contact PBS with your other scan info, and they may look into the receivers account to see if it is inactive, and if it is, they may mark the book received for you.

Date Posted: 10/12/2010 3:51 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I mailed out a book using a handwritten address and my own delivery confirmation. 

Does this mean that you mailed it at the post office with the green DC label? I don't  find that cost efficient. DC purchased retail at the PO is 80 cents, which costs more than eDC purchased online (19 cents) even with the extra PBS fees taken into account, and it does not offer Credit Assurance.

If you prefer mailing things at the post office, you might consider using PBS-DC only (not postage), although this option requires a printer, or skipping non-PBS DC altogether.

Date Posted: 10/12/2010 4:38 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Jennifer - Wait a week or if the book is about to go lost, just PM them a day before the books goes lost. Tell them in your message that you used DC, that the book shows delivered and ask if they have received the book. Most of the time the person just forgot to mark the book received and the PM will serve as a reminder. Just be polite in your PM and don't assume the person is out to scam you. :)

Date Posted: 10/13/2010 12:11 AM ET
Member Since: 12/28/2006
Posts: 14,171
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If it's an option for you Jennifer, PBS DC is cheaper.  PBS site fee is .27, and USPS cost is .19 for a total of .46...in addition to the credit guarantee.  USPS 'green label' DC is .80...without the credit guarantee.

I mailed 9 books this afternoon with PBS DC and USPS counter postage (DC scanned as part of the transaction).  Soon as USPS downloads for the night, my account will automatically receive 9 credits  heart

Date Posted: 10/13/2010 10:06 AM ET
Member Since: 3/29/2009
Posts: 24
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I ran out of ink.  >_<  I had already agreed to mail the book within 2 days so I didnt have a choice otherwise.  Ive been using the PBS DC with postage since then.  Thanks for all the info.  Ill wait a few more days and them PM the requestor.

Date Posted: 10/13/2010 10:27 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I disagree that using DC other than PBS's is a waste of money.  Since I print postage through PayPal and they require DC, all my book go out with DC on them.  I think the .19 I pay for DC is worth it for two reasons.  The first is the member ordering the book appreciates getting a tracking number so they can see where the book is while being delivered and the second is that I think a member is much less likely to allow a book to "go lost" by not marking it received if there is DC on the book showing it was delivered.  Out of over 100 books I have sent on PBS, I haven't had one go lost. 

Date Posted: 10/13/2010 10:29 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I have a question on PBS postage.  What happens when a book never gets beyond the notation that the PO received shipping notification and the book goes lost.  Will the member get to keep the credit?

Date Posted: 10/13/2010 10:45 AM ET
Member Since: 7/22/2009
Posts: 2,617
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When members use PBS printed postage and DC, they receive Instant Credit as soon as they mark the book mailed. When members use only PBS DC, they receive Quick Credit when the post office first scans the bar code. If the book has not been scanned, i.e., has not progressed beyond "shipping info received," they do not receive any credit. (There is not an option to use only PBS printed postage -- it must be used in conjunction with PBS DC.)

The only two books coming to me that went "lost" were from members who purchased PBS DC but were never scanned and so the senders did not receive credit. I never understood why they would pay for DC and not send the books. (While it's possible that the books truly were lost before a first scan, it seemed unlikely because, in both cases, labels were reprinted after the marked mail dates and there were no responses to PMs.)

ETA: Members do get to keep both their "Instant Credit" and "Quick Credit" (assuming an initial scan) if the book goes lost -- part of the PBS fee paid goes for the guaranteed credit.



Last Edited on: 10/13/10 10:51 AM ET - Total times edited: 2
Subject: Post Office
Date Posted: 10/13/2010 11:02 AM ET
Member Since: 5/24/2010
Posts: 288
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I never understood why they would pay for DC and not send the books.

 

Our area post office is a satellite branch, not a full PO and they don't have scanners right there. I've dropped off mail there, never had it scanned when it reached the hub but it still reached the recipient. This is one of many issues I've had with the smaller branch. I've had them tell me they can't accept packages after 4:30, even though they close at 5pm because they need at least 30 minutes to sort mail. I've had them tell me that they cannot accept mail if the return address is not the same town as the location of the post office where you're trying to mail it.

 

I worked in bulk mailing for a year, and some USPS guys/gals were great at their jobs, but others simply had a lack of training and made up rules rather than having to refer to their manual. That's always been an issue with the two satellite branches near me.

Date Posted: 10/13/2010 11:10 AM ET
Member Since: 8/16/2007
Posts: 15,186
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 have a question on PBS postage.  What happens when a book never gets beyond the notation that the PO received shipping notification and the book goes lost.  Will the member get to keep the credit?

Yes. And if they used just PBS-DC, as long as they have a good mailing history, they can PM the Team and get their credit.  

While it's possible that the books truly were lost before a first scan, it seemed unlikely because, in both cases, labels were reprinted after the marked mail dates and there were no responses to PMs.)

They may have just been looking at where they sent the book to when it was taking so long to be scanned. It is only a recent change that the address is on our My Account tab, we used to have to click on Print Wrapper again just to see the address.

Date Posted: 10/13/2010 11:13 AM ET
Member Since: 7/22/2009
Posts: 2,617
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Yes, as I said, it certainly is possible that the books truly went lost. But it seemed unlikely given that they were never scanned anywhere along the way (my mail carrier has a hand scanner so packages coming to me are invariably scanned as delivered), labels were reprinted well after the mailing date, and neither sender responded to PMs I sent as the books were about to go lost. In the end, I didn't really care -- I was able to re-order both books -- it was just puzzling.

Date Posted: 10/13/2010 1:35 PM ET
Member Since: 12/28/2006
Posts: 14,171
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"But it seemed unlikely given that they were never scanned anywhere along the way (my mail carrier has a hand scanner so packages coming to me are invariably scanned as delivered) . . ." My mail carrier also has the portable scanner Deb, so my packages are scanned 'delivered' at my door (mailbox) rather than the branch post office.  But makes no difference for OP, because postal employees are discouraged from performing unnecessary outgoing scans...except as part of the buying postage transaction or enroute/sorting stations, it's unlikely a package will acquire a pickup/acceptance scan.