Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What Hath Babbage Wrought? (PM that says Thank You)

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
Page:   Unlock Forum posting with Annual Membership.
Subject: What Hath Babbage Wrought? (PM that says Thank You)
Date Posted: 4/7/2009 2:46 PM ET
Member Since: 1/28/2007
Posts: 765
Back To Top

I have a Suggestion or a Gripe (not sure which) for PBS

 

I receive an email notice saying that a book I shipped was received.  Great!  That was nice of PBS to notify me.  But here’s the part that’s a little silly.  Most times it also says you have one new personal message.  Hmmmm, now I wonder if the recipient got a damaged book, or the wrong book, or what?  So I login and guess what?  It says “Thank you”.  Yep, pretty much 100% of the time it says “Thank you”.

 

No don’t get me wrong, I appreciate the thanks and I appreciate the good manners.  But I think that the PBS system encourages this extra effort required on the part of the sender and receiver.

 

Seems to me that PBS could scan the text box and when it says Thank you or Thank You or Thanks, or Thank you so much, then just include in the original email that the receiver said thank you.  OR get rid of that silly text box and replace it with a PM button.

 

I guess this is a gripe after all.  :)

Dan (for Marilyn)


Last Edited on: 4/8/09 11:21 AM ET - Total times edited: 2
Date Posted: 4/7/2009 2:50 PM ET
Member Since: 6/15/2006
Posts: 5,751
Back To Top

You are not alone in this. There have been other people who have been not so pleased by these Thank You PM's. There are just as many people who like getting them though and get upset when people don't take the time to say thank you. It would be great if each member could choose to receive or not receive them, wouldn't it?

Geri (geejay) -
Date Posted: 4/7/2009 2:59 PM ET
Member Since: 9/2/2008
Posts: 9,094
Back To Top

There are others here that think it's good manners to thank someone for sending a nice book..  In fact just the other day I read a post where someone was complaining that she didn't get a thank you pm.  I know it's silly in a way but if I don't get one I feel a bit - cheated - I guess.

Where are their manners?  Why couldn't they say thanks?  I usually send a little comment as well as just a thank you.  I might tell someone they wrapped it nicely and that I appreciate the plastic wrap.. 

Date Posted: 4/7/2009 2:59 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

Maybe in addition to Requestor Conditions we also need Sender Conditions?  Then folks could put in a "No 'Thank You' message" SC...

Personally, I was raised to say thank you when someone does something for me.  And that's how my own kids were raised.  To me it's a question of manners and common courtesy, which sadly isn't so common these days.  If someone has a problem with being thanked by me, well then they don't have to bother saying "You're welcome."  I'll understand.

Date Posted: 4/7/2009 3:03 PM ET
Member Since: 1/28/2007
Posts: 765
Back To Top

That's all fine and dandy.  But why not just include the recipients message with the original "book received" email?

I "never" say thank you because I am being considerate of the sender by not making the sender login just to read my PM.



Last Edited on: 4/7/09 3:11 PM ET - Total times edited: 1
Date Posted: 4/7/2009 3:15 PM ET
Member Since: 1/28/2007
Posts: 765
Back To Top

Oh well.  I turned off the option to receive a notification email when I get a new personal message.

I apologize in advance if at some future point I ignore your PMs for a few days.

Date Posted: 4/7/2009 3:44 PM ET
Member Since: 3/21/2009
Posts: 239
Back To Top

From a newbie's point of view, I've been just so darn overwhelmed at the great condition of the book and the ability to read a new series or new author w/out being out 10-15 bucks that I always send a thank you w/ a note.  I have also thanked some for letting me learn how to wrap the books I send out be seeing how well theirs was wrapped.  

Just my .02..

jacque

Date Posted: 4/7/2009 3:45 PM ET
Member Since: 1/18/2009
Posts: 70
Back To Top

I also personally think it's good manners to say thank you. What's the big deal?

Date Posted: 4/7/2009 3:51 PM ET
Member Since: 9/17/2008
Posts: 110
Back To Top

I can actually read PMs in my actual email box without having to login to PBS.

Now personally, I always says thanks and try to include a note if I am happy with the way it was wrapped or if the book is in really good condition.  (I got a brank spankin new board book the other day and was sooo excited)  And I actually get a bit miffed when I don't get a thank you....esp when I send out two or more books to someone.  I don't need a big long thank you but just a thanks makes me feel good.  I also think its good manners but can understand how it annoys some people to just log in to see that.

 

Date Posted: 4/7/2009 4:09 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

You don't need to shut off the PM emails, just look at the e-mail you do get. The content of the PM is right there, if it shows all you got was a thank you, no need to sign in and look further into it.



Last Edited on: 4/7/09 4:35 PM ET - Total times edited: 1
Date Posted: 4/7/2009 4:17 PM ET
Member Since: 10/13/2007
Posts: 36,445
Back To Top

I agree with Melanie. Dont shut off the email that says you have a PM because if its just a thankyou PM it will show that in the email about the notification.  If the PM is short then more then likely it will show in full in the email. I have yet to log into to read just a PM now that they have changed it to show in the email.

I kinda like the Thankyou PMs because then I know nothing happened to it enroute and its not RWAP.

Date Posted: 4/7/2009 4:26 PM ET
Member Since: 8/10/2005
Posts: 4,599
Back To Top

This has been an ongoing debate since the beginning of PBS, I think. As someone who gets a LOT of books, I have to say I do find it tedious to get half a dozen PMs a day (or more) that say nothing but "thank you." Now, if you have something special to say about the book or if you're someone I've interacted with on the forums or something, then I can see and don't mind.

I don't get offended when people send these PMs so if you feel like you have to send them to be polite, go right ahead. Personally, I consider my "job" here at PBS to be sending a book in PBS-postable condition in a timely manner, and I don't expect to be thanked constantly for "doing my job" either at work or here at PBS. I figure if I don't hear anything, the book was received and appreciated. I do hope people don't expect "you're welcome!" pm's in return though! LOL

I'm less cranky about all those PMs now, as it's easier to deal with since we can turn off the e-mail notifications for every PM (which originally you couldn't do!)--before, you would get 6 emails saying "book received" from PBS itself and then another 6 saying, 'you have a new PM!" It wasn't long before my emailbox would fill up with these messages...

Anyway, this issue has been debated to death. To each their own....to the original poster, I suggest you do turn off the e-mails telling you about each PM you get, that will help.

Cheryl

Date Posted: 4/7/2009 4:39 PM ET
Member Since: 2/6/2009
Posts: 1,410
Back To Top

No offense but that seems like such a silly thing to complain about. Too many thank you emails? Geez, that feels like saying there are too many people who hold the door open for others or too many people who give a smile and curteous nod to a perfect stranger.

I always send a thank you PM and I love getting them back. I want the sender to know how grateful I am they posted that book and I like know that people feel likewise. I never expect youre welcome PMs back and dont send them myself but I have gotten a few replies and thats fine too.

The nicest thank you I got was the reciever telling me that their daughter had been thrilled to get a particular how-to-draw the Muppets book I had posted for her birthday and was drawing all of the characters dozens of times. It was wonderful to know that a book that had been sitting in a box for years was finally getting used by an enthusiastic little girl.

Its one little email, one little PM. Is it really a thing to make a big deal out of?

Date Posted: 4/7/2009 4:58 PM ET
Member Since: 1/28/2007
Posts: 765
Back To Top

I didn't know that the content of the PM was in the original email because I never read past the part that says so-and-so book was received!  That's all I was asking for.  I turned my notifications for PMs back on.

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Thank you

 Hahahaha!



Last Edited on: 4/7/09 5:02 PM ET - Total times edited: 1
Date Posted: 4/7/2009 5:04 PM ET
Member Since: 11/22/2008
Posts: 160
Back To Top

I "never" say thank you because I am being considerate of the sender by not making the sender login just to read my PM.

I don't really understand that logic. So anyone who does anything nice for someone is being inconsiderate because then the recipient has to express gratitude?

Date Posted: 4/7/2009 5:21 PM ET
Member Since: 1/28/2007
Posts: 765
Back To Top

No,  I said nothing about others.  I was talking about what I do and the reason I have for doing it.

I said in my first post that I appreciate the thanks and I appreciate the good manners.

Don't read motives into my simple logic.

Dan (for Marilyn)

Date Posted: 4/7/2009 6:02 PM ET
Member Since: 9/13/2007
Posts: 2,520
Back To Top

I'm glad that they fixed this, now I can just look at the email and see if it is something I need to log in and deal with.

Date Posted: 4/7/2009 6:02 PM ET
Member Since: 4/25/2007
Posts: 11,466
Back To Top

You'll find this is a hot-button topic.  It comes up in the forums every now and again and the thread goes on forever.

I sometimes send a Thank You PM and sometimes I don't.  Depends on what I feel like that day.  I don't care if someone sends me one or not.  I have long turned off the "you have a new PM" emails.  When I log onto the site, I read my PMs.

I've learned to let go of the little annoyances in life, there's too much stuff you miss getting bogged down with that unimportant stuff.

Date Posted: 4/7/2009 6:21 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

I thank people, but I usually have something else to say as well.  I especially thank the people who send a well wrapped book and more especially thank the ones who use plastic to pre-wrap.  Sometimes when the book comes and the packaging is torn or messed up - I tell them that because I would want some feedback along those lines since it could end up costing me a credit if I didn't correct whatever the problem might be.  Not getting a thanks or getting a thanks is no big deal since I don't pay too much attention to emails anyway.

Ruth

Date Posted: 4/7/2009 6:32 PM ET
Member Since: 7/19/2008
Posts: 15,400
Back To Top

I find that I almost never get thank yous on Swapa CD.  I miss them. 

And I really like the option to turn off and on what kinds of email I get.  It is not all or nothing.  Which is totally wonderful.

Date Posted: 4/7/2009 8:04 PM ET
Member Since: 2/5/2007
Posts: 30,800
Back To Top

Simple - if you don't want a thank you note, put it in your RC's. 

We are under an obligation to stick to those when we send your books.

"No thank you messages" could be a RC, couldn't it?

Date Posted: 4/7/2009 8:07 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

Cozi?  RC's are Requestor Conditions...  Only a Sender sees those, so that would be kinda pointless, no?

Date Posted: 4/7/2009 8:20 PM ET
Member Since: 4/21/2007
Posts: 304
Back To Top

I don't think there is ever a bad time for good manners. The human race could benefit from a lot more common courtesy and good manners. If it bothers you, then it bothers you. *shrug* We are all different. I'd put it in your RC if it bothers you that much. I'll tell you though, I am all for people specifying exactly what they want and need; however if I saw that in someones RC I would decline every time. If something that small bothers someone to that degree it comes across to me that they are going to be very hard to satisfy. I don't want to bother with that. Life is too hard to get that upset over something I personally feel is a positive thing.



Last Edited on: 4/7/09 8:41 PM ET - Total times edited: 1
Date Posted: 4/7/2009 8:36 PM ET
Member Since: 2/19/2008
Posts: 2,007
Back To Top

But, but, but...  This is the Sender who doesn't want "thank you" messages, not the Requestor.  Putting that in the Sender's RCs does nothing, because the person getting the book from them will never see them.

Date Posted: 4/7/2009 8:50 PM ET
Member Since: 8/31/2008
Posts: 2,608
Back To Top

I always send a thank you.  And I always write more than just "Thank you".  I usually tell them how excited to receive the book, or compliment them on the on the wrapping job, etc.

You don't need to log onto PBS to see the PM.  It is included in the e-mail that notifies you of the PM.

Page: