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Topic: what should I do here?

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Subject: what should I do here?
Date Posted: 5/22/2008 3:30 PM ET
Member Since: 10/10/2007
Posts: 5,272
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Hello!

I recently had a request for an audio book.  I had a somewhat spotty internet connection at the time, so I went ahead and printed off the wrapper and put it in the mail. AFTER I mailed the book, I got a message from the requestor asking that I cancel the transaction because he/she had inadvertently ordered the wrong type of book.  They had thought that the audio book I had was on a CD but was in fact on a series of tapes (this was listed correctly on the description, the person must have just mis-understood it).  This person claims that they don't even have a tape player, so now the audio book I sent them is essentially useless.  I don't want the book back myself, but I feel like I should return either both or at least one of the credits.  What should I do?  I genuinely feel bad for the person, but as my DH points out, it wasn't my fault, either. Thanks for the input!

Date Posted: 5/22/2008 3:36 PM ET
Member Since: 1/8/2007
Posts: 8,139
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She told you after you mailed it. It's not your responsibility. She needs to look at the listings more closely. She should just post the book for someone else to order.

I wouldn't offer a refund for it, it was her mistake, not yours.

Sianeka - ,
Date Posted: 5/22/2008 3:38 PM ET
Member Since: 2/8/2007
Posts: 6,630
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You handled the trade correctly, so you aren't obligated to return any credits.  And you should not feel bad, the mistake was the requestor's in not getting back to you sooner, before this was mailed out. 

However, if you wanted to buddy a credit to him as some sort of recompense, you could click on their name to get to their profile page, then click on the Give Credits button.  Still, you are under NO OBLIGATION to do anything for this person.  They have the audio book, and can repost it to recoup their credits. 

I'd just leave the situation alone as concluded, myself.



Last Edited on: 5/22/08 3:40 PM ET - Total times edited: 1
Date Posted: 5/22/2008 5:35 PM ET
Member Since: 7/31/2007
Posts: 2,689
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I agree with what has been said above and would like to add it would be better to not start a precidence with this person that they can make a mistake and then get their credit back...they'll be able to post the Audio book and recoup their credits...

Date Posted: 5/22/2008 6:32 PM ET
Member Since: 8/16/2007
Posts: 15,183
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I would agree with Christy.  Tell her the book has already been sent. If she asks for credits back, tell her she will be able to repost the audio book to recoup the credits. Hopefully she is honest and marks it as received when it gets there.

Date Posted: 5/22/2008 7:29 PM ET
Member Since: 4/25/2007
Posts: 11,414
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I agree.  Requestor made the mistake.  If they have no use for the audio book, they can repost it to recoup the credits.  Since it's already mailed, you can't not send it anyway.