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Topic: What does this mean?

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Subject: What does this mean?
Date Posted: 6/29/2009 7:43 PM ET
Member Since: 10/6/2005
Posts: 10,707
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Book details show the following:

Request date: 6/21/2009 7:11 PM ET

Date Accepted: 6/26/2009 1:57 PM ET

Label Printed Date: Awaiting Member

Date Mailed: Awaiting Member

Estimated Arrival: N/A

It shows as accepted but there is "no will mail by" date. How is that at even possible? I have a bad feeling this is going to time out on me, and it's the only copy in the system...

 
   
   
   
   
Date Posted: 6/29/2009 7:45 PM ET
Member Since: 1/17/2009
Posts: 9,715
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When they pick "mail Within 2 Days", this is what you see on your end.  When they pick "Mail Later" and pick an actual day, then you see the date on your end. 

Date Posted: 6/29/2009 7:47 PM ET
Member Since: 7/19/2008
Posts: 15,398
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It means that they pushed the will mail button but have not printed the label. 

 



Last Edited on: 6/29/09 7:47 PM ET - Total times edited: 1
Geri (geejay) -
Date Posted: 6/29/2009 7:52 PM ET
Member Since: 9/2/2008
Posts: 9,094
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That means you're going to be waiting on pins and needles until they prnt that label.

Guys, correct me if I'm wrong but don't they have something like five days before having to print?  I always get a bit mixed up on that.

Date Posted: 6/29/2009 8:08 PM ET
Member Since: 1/17/2009
Posts: 9,715
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Geri,

You have 5 days to accept the book request ... before you even pick the mailing date.

And, then after the first 5 days are up, you can either pick "Mail Within 2 Days" or "Mail Later" which will give you up to another 5 days to mail the book.

After you pick a day to mail, PBS gives you another  48 hours after that deadline (that you picked) to actually mark the book mailed.

So, you can stretch out a book request for up to 12 days, within the rules.

Date Posted: 6/29/2009 11:37 PM ET
Member Since: 8/16/2007
Posts: 15,186
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The Help Center does a  good job of explaining all the different steps and what each means

  • The status of each request you have submitted appears In the "speech bubble" on the right.
    • "Requested on:" is the date and time that you submitted the request (or that the request was re-submitted by the system if the original request was canceled)
  • There are three steps to the sending process (acceptance - printing - mailing).
    • Acceptance
      • If you see "Waiting for Member"
        • this means the sender has not yet agreed to send the book (he or she has 5 days to respond).
      • If you see "Accepted" (with NO "will mail-by" date specified)
        • this means that the sender has agreed to send the book by clicking "I can mail in the next 2 days", and has 5 days from the date of acceptance in which to mark the book mailed.  (The deadline is at the end of the fifth day.)
      • If you see "Accepted" ("will mail-by" date specified)
        • this means that the sender has agreed to send the book by clicking "I can mail later", and has until 2 days after the mail-by date shown to mark the book mailed.  (The deadline is at the end of the second day.)
    • Printing
      • This line will appear after the request has been accepted
      • If you see  "Awaiting Member"
        • this means the sender has not yet accessed the address from the request.  The request can still be canceled by you at this point.
      • If you see  "Printed:" (with a date)
        • this means that the sender has printed your address to send the book (the request can no longer be canceled by you at this point).
        • The date shown here is the LAST time the address was printed.  This will update if the sender reprints the address.
    • Mailing
      • If you see "Awaiting Member" this means the sender has not yet marked the shipment mailed.
        • note that the sender has a 2-day grace period beyond the mail-by date to mark the shipment mailed.
      • When the sender marks the book mailed, the request will move to your En Route to Me tab in My Account, and you will be sent an email from PBS telling you the book is on its way.
      • If the sender does not mark the book mailed by the deadline (2 days after the mailby date), your request will be passed to a NEW sender, and you will see that the "Requested on" date on the request will change.  This will happen without any emails from PBS to you.  (If there are no other copies in the system and the sender does not mark mailed by the deadline, the request will cancel, the book will go onto your Wish List and you will get credit back.  You will get an email from PBS notifying you if this happens.)
  • Date Posted: 6/29/2009 11:39 PM ET
    Member Since: 8/10/2005
    Posts: 4,599
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    Yup, as others have said, the "accepted" just means they clicked "I can mail within 2 days" instead of choosing a specific date further out. When they print the label it will then say "accepted-printed." They still have 48 hours beyond the 2 days they said they could mail within to mark it mailed before the PBS system cancels the request, so it ends up being a limit of 4 days. (Give or take, depending on the time of day they actually accepted...things usually roll over to the next day in the middle of the night around here.)

    They do get an e-mail if they don't mark it mailed within the two days reminding them to do that, so hopefully they will get to it for you soon!

    Cheryl