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Topic: What do "non scans" like this mean

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Subject: What do "non scans" like this mean
Date Posted: 12/6/2011 2:55 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I have never actually *received* a book with DC on it that wasn't scanned at least once.

 

However, the ones I don't receive only have this:

Electronic Shipping Info Received(on such and such a date)

 

From what I understand, all that means is that the swapper printed out a mailing label with DC, right?

So, how do we even know if the book was actually even mailled?

 

I look over my own shipments for which I use DC.......and it always shows a scan like "Acceptance" etc. in addition to Electronic Shipping Info Received."

I have a no show book right now that only has electronic shipping info received, and it should have gotten to me a long time ago.

 

 

Date Posted: 12/6/2011 6:45 PM ET
Member Since: 7/30/2007
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odds are it never got mailed. What are the chances that the accepting unit, sorting plants and the delivery unit all missed the scans? the machines at the sorting plant scan packages automatically, if it's got a barcode on it, it's scanned at least once while its in/on the machine. 

Date Posted: 12/6/2011 8:00 PM ET
Member Since: 9/9/2009
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As Brandy says - unlikely it was mailed.  Not only do all the automated sorting machines scan and report scans, but the plants since October 1 were deployed manual hand held scanners to track throughout the process and report to customers how the packages are moving along if a piece doesn't get on a machine for any reason.  And the delivery units perform scans to highlight arrival and out for delivery.  The scanning is an important company initiative for this year in order to better compete with the competition that offers tracking history, and carries a 70% weight for that category in plant managers performance evaluations.  We track and report on scanning performance percent and the plants that are not at 95% or better are getting beat up by their top managment (well at least in my area of Southwest). We do have glitches where I am upgrading automated machines with OCR capability and in many instances after OCR installation we are not connected correctly and not getting scans - but we've found that glitch are are messaging daily to the plants the corrections to put in place ASAP.  So you should se more then electronic information received if the piece is actually in the mailstream.

Date Posted: 12/6/2011 8:24 PM ET
Member Since: 9/9/2009
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Talking about scan tracking, internally in USPS we can see much more detailed information for the various scans.  I have used the detailed info at times to correct sites.  Example _ i printed a label at noon, carrier picked package up at 3:00 pm and automated plant scan shows same day 10:00 am - wrong - the machine has a bad am/pm time setting.  It was scanned in the plant 10:00 pm so when I see that I notify them to get in sync.

Date Posted: 12/6/2011 9:13 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I always use PBS DC, but never have acceptance scans.  I drop my packages into a blue box outside my workplace.  Most of the time (but not always) my books get scanned at the Bell Gardens sorting center.  On a few of the books I sent, the only scan they received was a delivery scan.  A couple actually didn't get any scans at all.  So, it is possible that the book has been mailed and is on it's way to you, even if it doesn't show any scans.

Date Posted: 12/7/2011 1:22 PM ET
Member Since: 8/18/2010
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Thanks Brandy, Melisa, etc.

I'm going to take the DC # down to the PO and have my postmaster take a look.

Date Posted: 12/7/2011 3:46 PM ET
Member Since: 8/18/2010
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So, help me out here. 

If all that is necessary to get Quick Credit is to print out a PBS label using DC (for $0.27), then isn't it possible that PBS is losing credits if the book is never mailed----and therefore, never received?  Since they credit the user "as soon as the bar code is transmitted", which means when it is printed out at the user's printer?

Just wondering.  Or does it actually have to have an internal USPS scan (physically)  to trip the instant credit  thing?

 



Last Edited on: 12/7/11 3:47 PM ET - Total times edited: 1
Date Posted: 12/7/2011 3:52 PM ET
Member Since: 5/1/2007
Posts: 6,559
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For Quick Credit you need to use PBS postage/DC and you get credit when it is marked mailed.  If you use PBS DC only, you don't get credit until it's been scanned.

Correction:

For Quick Credit (label with DC only):  PBS has to wait for the USPS to scan the barcode, and then transmit the data.  (from the Help Center)

If you use Printable Postage (label with postage/DC):  You will also get INSTANT CREDIT if you print your postage through PBS--you will get your credit when you mark the book mailed by clicking the "Book Has Been Mailed" button on the request. (from the Help Center)

 


 



Last Edited on: 12/7/11 3:56 PM ET - Total times edited: 1
Date Posted: 12/7/2011 6:20 PM ET
Member Since: 8/18/2010
Posts: 1,540
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Hi  Jean, "For Quick Credit (label with DC only):  PBS has to wait for the USPS to scan the barcode, and then transmit the data"

 

Well, that's what I thought, too.

But it has never been scanned by USPS.  All it has is electronic notification which means a label got printed.

Yet, it is showing that Quick Credit was received.  If it has never had a scan WITHIN the USPS facilities itselfr, I was just curious how Quick Credit is credited. :)

Date Posted: 12/7/2011 7:03 PM ET
Member Since: 12/28/2006
Posts: 14,171
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"Electronic Shipping Info Received(on such and such a date)" merely means that a Delivery Confirmation number as been generated.  This is no indication of mailing or non-mailing. 

If (like me) the PBS member prints only the DC number and adds other means of postage, the guaranteed credit is not received until: 1. I mark it mailed in the PBS system, and 2. the DC received some type of DC scan.  Since I purchase counter postage and recieve an "acceptance" scan, my credit automatically transfers when USPS uploads for the day & transferres the informtion to PBS (usually early AM).

If the PBS member prints DC and PBS postage, it's my understanding that the Quick Credit transfers as soon as they mark the package mailed.  And an increasing number of these receive few (if any) enroute scans prior to the Delivery scan.

 



Last Edited on: 12/7/11 7:04 PM ET - Total times edited: 1
Date Posted: 12/7/2011 8:28 PM ET
Member Since: 8/18/2008
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I only get an Acceptance scan if I take the packages to the PO.  Otherwise if I just mail from home or drop in a blue box, it gets scanned the first time when it hits the first distribution center that scans.

I've had several that are taking a long time to actually get scanned--I don't think that it taking a long time necessarily means it hasn't been mailed, although that is a possibility.  I usually try to give people the benefit of the doubt.

Date Posted: 12/7/2011 10:03 PM ET
Member Since: 7/30/2007
Posts: 4,275
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Shelia, there is a real push right now in the post office to scan EVERYTHING. The postmaster or branch manager of your post office would probably be really grateful if you could provide him/her with specifics on when and where you mailed packages. Let them know the tracking number and that the acceptance scans are not being done. They are trying to track down these little holes and get them closed so that all packages get all scans. 

Date Posted: 12/7/2011 11:28 PM ET
Member Since: 8/18/2010
Posts: 1,540
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Brandy,   what you said entirely jives with what the Postmasters of the 2 POs closest to me say.

EVERYTHING brought to the counter must be scanned if it has DC.

EVERYTHING dropped in the box must be scanned---either it gets scanned before getting sent to next largest town, OR they scan it in our larger PO before it goes to a larger sectional center in LIttle Rock.

As a matter of fact, the clerks are in trouble if they don't scan.

I imagine this helps them keep track of stuff better, and less calls and inquiries about lost stuff?

I'm just happy my POs are doing it.  :)

I have an acceptance scan on every single thing I send out with DC.  Once I hand it over to them they are basically "claiming" possession of it.  Which proves that I actually mailed it, not just printed out a label, meant to mail it, and it fell behind the car seat somewhere.  :)

So far, even from all the information posted, I don't know the *real* answer to my question, because it seems like there is no answer.

There is presently no way to know if a package has ever even been mailed or placed into the actual USPS system, even though a label has been generated, unless somebody scans it.   

 

 

Date Posted: 12/13/2011 9:32 AM ET
Member Since: 8/18/2010
Posts: 1,540
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Well, I have TWO right now that look like they may not get to me.  One was mailed first class, and  that was supposedly over 12 days ago.  FIrst Class would not take that long.

The other one went Media Mail.....and was mailed back in November 17.

What BOTH have in common?   the only info is "electronic notification received" is the only info available, i.e., that the sender printed out a label with DC.

which kinda is a bummer having 2 books go lost.

 

If it's any use, the last 2 books I had go lost on me also had this *feature* --- only that one piece of info about the label was generated.........and it turned out the persons did NOT mail the books..

 

I am left to wonder what this all means. It's very annoying that there is no way to know.  If my po didn't ever scan anything, I guess I woudn't bother paying for DC.  I realize it's not tracking, but if a package is scanned along the way, at least the PO and the customer have some "idea" where the package got lost.   If it arrives at a sectional center and then seems to get stuck there, then you know it is probably lost somewhere either in that center, or between that center and it's next destination. 

At least, it seems *reasonable* to me to use the scan.   Like I said, my PO is under strict orders to scan *everything*.  Anything with a DC on it gets scanned.

Date Posted: 12/13/2011 12:50 PM ET
Member Since: 7/22/2009
Posts: 2,617
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The only two books that went lost to me both had "electronic notification received" and no scans. Since the books never arrived and the senders never responded to PMs, I assumed that neither of them actually sent the books. Why one would pay 27 cents to PBS to print out DC and then not send the book is a bit baffling. Regardless, to answer Laura's question, if the book with PBS DC is NEVER scanned, the sender will not receive credit until the requestor marks received. If it has been scanned at ANY point, the sender will receive his/her quick credit when the scan is recorded.

Date Posted: 12/13/2011 9:58 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Whatever current USPS policy (regional or national) there's still alot of e-postage packages not scanned at the intake PO.  I have several on my transaction archive in just the last 30 days that have the 'electronic info received' and then nothing until my regional sorting center (inbound) or even the 'arrival at unit'.  With so many individual offices and employees nation wide, it's very difficult for USPS to completely standardize how mail is handled.  And often the worst offenders seem to be the smaller units clinging to 'how we've always done it'.  Members still occassionally run across a postal branch that does not know how to process e-DC (refused at counter).

PBS DC only - receives credit after receiving USPS scan.

PBS DC w/postage - receives credit when sender marks the book mailed.

Date Posted: 12/14/2011 2:41 AM ET
Member Since: 8/18/2010
Posts: 1,540
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The only two books that went lost to me both had "electronic notification received" and no scans. Since the books never arrived and the senders never responded to PMs, I assumed that neither of them actually sent the books

Deb, interestingly, that is my situation, too.   No answers to PMs.

And, both accounts are on HOLD.

Not a good sign  LOL

I guess what I next need to know:  when I mark not received, they still get their credit for using DC, right?  Or how do I handle the part where no answer to PMs and accounts on hold?  I don't want PBS to have to reimburse my credit in addition to giving them out to senders here if senders aren't communicating, accounts are on hold, and there is still some *questions* surrounding the mailing of the books?

Date Posted: 12/14/2011 3:04 AM ET
Member Since: 12/28/2006
Posts: 14,171
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I don't believe it's an option to mark books 'not received'.  The FIFO system will automatically mark books 'lost' at the correct time and your credit will be returned.  If the sender racks up a (unspecified) unusual number of lost books, RWAP's, or problem transactions TPTB will review and possibly suspend the account.  If the sender is online enough to mark books mailed, the account cannot be suspended for being inactive. 

OTOH, if books are not being marked 'received' the sender isn't getting any credits.  Well, unless they are using PBS DC (but that requires a scan) or PBS postage (probably cheaper to just buy credits if they're not sending books).  The moral of the story, there's not much reward for lying about mailing books...best to assume mail delays or unexpected RL situations.



Last Edited on: 12/14/11 3:06 AM ET - Total times edited: 2
Date Posted: 12/14/2011 6:08 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Laura -- There's no need for you to do anything. If you don't receive the books, they will time out and your credit will be returned -- if these books were WLed, you will be returned to the WL or, if not WLed, you can reorder them. The senders will not receive their credits because their packages were not scanned. They would have received credit ONLY if they had purchased PBS postage AND DC and marked mailed. But it appears from what you've written that they purchased DC only. Don't worry -- PBS will not be out any credits.

Date Posted: 12/19/2011 10:54 AM ET
Member Since: 5/25/2010
Posts: 262
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As everyone else has said, those senders won't be receiving any credits.

It's possible, though, that they misunderstood the system and believed they would be getting cheap credits by buying DC only. It wouldn't take them long to realize that they were mistaken.

Date Posted: 12/19/2011 6:54 PM ET
Member Since: 8/10/2005
Posts: 4,599
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The only way they would get a credit is if it is the PBS 'instant' credit with the printable postage...and it would be just plain stupid to print the postage, pay that cost, and then not mail the book. Yes, they would get a credit, but any sort of pattern in doing so would flag their account if it happened much. The DC by itself (no printed postage) does require a scan to generate a credit though as others have said.

There has been some discrepancy recently between the PBS information and the USPS information...I have sent (and had books coming to me) where it only shows the "USPS DC # received" and then days of nothing...but when I plug the tracking # into the USPS site, it shows several scans along the way. One week I sent 12 books with no scans showing here at all...then it was fine again for awhile. The last batch of books I sent before my account went on hold had 2 that never showed as scanned here at PBS and were just mark received as usual.

Cheryl

Date Posted: 12/25/2011 3:19 PM ET
Member Since: 4/28/2009
Posts: 9,565
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Well, for the first time I had a really "off" DC scan.  A raok envy  to me from the forum here had DC on it.  delivery scan said delivered on 16 DEC, but it didn't get put into my mailbox at home til the 18th.

Date Posted: 1/3/2012 10:52 PM ET
Member Since: 3/27/2006
Posts: 2
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I sent out four books last Thursday, which I handed directly to my mail carrier (I had a pick up scheduled for a priority package), along with two DVDs for Swap-a-DVD that all had DC.

Somehow, of the four books, two dvd's and two priority packages I was mailing, TWO books did not recieve an acceptance scan.

I'm freaking out a little because now I have no proof that I sent the books, and the scanned books and DVDs have started making their way to their destinations, but I haven't heard a peep about the two unscanned books.

Anyone have any thoughts of what I can do?