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Topic: What Can One Do?

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Bob P. (Desorow) - ,
Subject: What Can One Do?
Date Posted: 12/20/2007 3:19 AM ET
Member Since: 3/24/2007
Posts: 119
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What can one do when the poster of  a book prints the label and then the very next minute marks it as mailed, then more then 2 weeks later, the book still hasn't arrived, and the poster won't reply to PMs?

This is very frustrating, not to mention inconsiderate on the part of the poster.

As far as I can tell, the poster is still an active member and has books posted for request.

The book is a hardcover and was to be a gift to an 11 yr old.

I'm livid!

Anyone, thanks to all who reply.

Bob

patticom - ,
Date Posted: 12/20/2007 4:34 AM ET
Member Since: 11/3/2007
Posts: 416
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2 weeks isn't very long for media mail.  The system won't even call it lost in the mail until 26 days.

Date Posted: 12/20/2007 6:06 AM ET
Member Since: 3/10/2006
Posts: 2,819
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Yes, Media Mail can be 3-4 weeks, even longer during the holiday season.  Maybe he/she isn't responding to your PMs because it's too early to consider it lost.

Date Posted: 12/20/2007 7:48 AM ET
Member Since: 8/25/2007
Posts: 13,134
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It will take longer for media mail this time of the year.  I've also noticed that larger media mail packages I've been getting recently have been stamped with "Media Mail Subject to Inspection", which I had not seen before.  However, I do think it's a bit rude of the  member to not respond to your PMs, even if only to say "Just be patient please". 

Date Posted: 12/20/2007 11:52 AM ET
Member Since: 8/10/2005
Posts: 4,599
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Before I head to the PO or out to drop books in a blue box, I always check PBS to see if there are any additional orders, and often there have been--so it would not be uncommon to have a book accepted, printed and mailed within 2 minutes from my shelf. Mail this time of year is taking a lot longer than normal, and even under 'normal' circumstances, media mail can take a lot longer than regular mail...it's so variable! I've had some books get here in 2-3 days another (from a closer location!) take 2-3 weeks despite the metered postage sticker indicating that the books were indeed sent when the sender said they were. There seems to be no rhyme or reason with media mail...that's why PBS allows a full 26 days before a book would go "lost."

This is a busy time of year for people, and folks may not have a chance to check in here as often as usual...so I wouldn't worry about no response to the PMs either. I myself would consider it rather rude for an intended book recipient to start PM'ing and hounding me about a book that was only sent 2 weeks ago...but that's just my own opinion.

Cheryl



Last Edited on: 12/20/07 11:54 AM ET - Total times edited: 1
Date Posted: 12/20/2007 12:05 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Its gonna take a while for media mail these days. Well not always. I always say media mail moves in mysterious ways. But usually this time of year media take a while with all the other packages being mailed out and such. Also they could not be responding because they are away from home. Its not unheard of for people to take trips this time of year.

Date Posted: 12/20/2007 12:22 PM ET
Member Since: 11/28/2006
Posts: 877
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There is still the issue of marking the book mailed the very minute the label was printed.  Unless you happen to have a post office or mailbox next to your computer, I would say that it's quite unlikely the book was mailed when the sender says it was.  Now, that doesn't mean it wasn't mailed at all!

I would offer the following:  if a member has a pattern of not mailing books when they say they do, the site owners will do something.  Not over one transaction, though.  It is important that you fill out the survey when you receive this book if there is a postmark.  This is the kind of information that can help the site owners figure out whether someone is abusing the "book has been mailed" button.

I will say, as a Tour Guide, I have gotten numerous requests from people who admitted they pressed that button before they mailed the book.  Don't do it people!  It's a rule violation, but it's also very inconsiderate of your fellow PBS members.

Bob, I hope your book shows up soon.  As far as your question ("what can one do?") you can do several things.  Be sure and fill out the survey when the book arrives.  If the book ends up going lost in the mail, be sure and take the appropriate steps so that the site owners know.  If this member has a repeated history of "lost books" they will also take action.  Every one can have a lost book or two -- and media mail *IS* slow.  But marking it mailed as soon as you print the label is, in my opinion, suspicious behavior.

Date Posted: 12/20/2007 12:43 PM ET
Member Since: 8/9/2005
Posts: 20,024
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I do have a mail box within 45 feet of my computer and I do usually mark a book mailed right after I print the wrapper cause Im just gonna walk outside and stick it in the mail box for the mail man to carry to the PO.

Date Posted: 12/20/2007 12:45 PM ET
Member Since: 7/14/2007
Posts: 8,942
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I feel your pain! 

I'm always very suspicious of getting the book at all when I see that, since I know they've already lied to me as to when they mailed the book.  I won't mark it mailed until after it's dropped in the box.  I feel like I'll jinx myself if I do, and you never know when you'll have an accident, kidney stone or whatever.

FYI - I've mailed over 40 books this month, most media mail.  Almost all have arrived within 1-2 weeks.  I'm in Texas, so the farthest they have to go is halfway across the country.  The hardcovers do seem to take longer though.

Date Posted: 12/20/2007 12:49 PM ET
Member Since: 8/9/2005
Posts: 20,024
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It is not a rule violation to mark a book mailed before you have mailed it. Help Center says"

A book must be mailed within 48 hours of marking it mailed
  • It is okay to mark your book mailed before you have mailed it if:

    • The deadline date falls on a postal holiday
    • Your computer/Internet access is unreliable
    • You plan to mail the book on your way out of town
Date Posted: 12/20/2007 1:08 PM ET
Member Since: 1/8/2007
Posts: 8,139
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I buy PBS postage, print, wrap, and mark it mailed right away. Of course, I've not failed to mail it right away (though the mail pick-up is often not until the next day). But as long as it's in the mailbox or getting a pickup within 24 hours, I consider it mailed.

Date Posted: 12/20/2007 1:53 PM ET
Member Since: 10/29/2005
Posts: 3,823
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I mark books as mailed within minutes of printing the wrapper all the time. With the printable postage, I can run outside and stick any book right in my mailbox for pickup. So, marking it as mailed within a minute's time is really not strange.

Books that I'm mailing are taking forever right now. When they leave here, they go to a sorting center in Atlanta. I was checking on a book this morning and saw that it was in the sorting center for nine days before finally being sent on. Another book spent five days and one spent seven days. These books are going to take the full 26 days to arrive, I'm afraid.

Date Posted: 12/20/2007 2:03 PM ET
Member Since: 1/14/2007
Posts: 16,765
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I also mark my books mailed right after the wrapper is printed with PBS postage.  My hubby goes to the post office for business mail every day and takes my book with him to drop in the box, or I set it outside for my postman.  So, as many members said previously, it IS ok to marked mailed the same day you print the label.

Date Posted: 12/20/2007 3:28 PM ET
Member Since: 10/27/2007
Posts: 643
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I've experienced all of the above, and I've decided that I will not mark mailed until actually mailed, because if for some reason, on my way to the PO (traffic, forgetfulness) I don't mail it, then I've actually shortened the time for the book to arrive, thereby marking my book "lost" earlier, if it takes too long.  Every day counts.

Also, some of my books have taken unusually long since mid-November, and with 60 books mailed out, 2 have gone lost in the past month. Very disappointing,  and a waste of money and good books. I wrap very carefully. Both were in giftable shape. Unfortunately, I realized too late about DC, which I do almost all the time now.

So I'm wondering about mailing many books next year at this time. I would love to hear your thoughts and experiences at Christmas time,

What is your loss ratio?

 

Date Posted: 12/20/2007 3:43 PM ET
Member Since: 8/30/2006
Posts: 172
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I've mailed a book within an hour of it being requested before. I mail from work and if I get a request in the morning, it gets picked up during the lunch hour by the post office. so, yes, it is possible to mail that quickly.

I would wait a bit longer. 2 weeks isn't that long, especially if it's coming cross-country.

Date Posted: 12/20/2007 5:01 PM ET
Member Since: 7/8/2006
Posts: 429
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Last Edited on: 8/23/10 7:58 PM ET - Total times edited: 1
Date Posted: 12/20/2007 5:08 PM ET
Member Since: 5/27/2006
Posts: 11,985
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I'm always very suspicious of getting the book at all when I see that, since I know they've already lied to me as to when they mailed the book

I'm just curious as to how you "know" they lied when mailing the book. As many people here have stated, they are able to mark a book mailed almost immediately as there is a mail box not far from them. I keep all my wrapping supplies near my printer. I am able to print the label, wrap the book and walk the 15 feet to my corner and drop  the book  in the pretty little  blue box - all in less than 5 minutes.



Last Edited on: 12/20/07 6:43 PM ET - Total times edited: 1
Date Posted: 12/20/2007 8:18 PM ET
Member Since: 7/14/2007
Posts: 8,942
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I'm just curious as to how you "know" they lied when mailing the book. As many people here have stated, they are able to mark a book mailed almost immediately as there is a mail box not far from them. I keep all my wrapping supplies near my printer. I am able to print the label, wrap the book and walk the 15 feet to my corner and drop  the book  in the pretty little  blue box - all in less than 5 minutes.

Because they've hit "book has been mailed" within 30-60 seconds of having printed the wrapper.  I have a little difficulty believing anyone can wrap a book that fast, and then walk out to the mailbox, come back in and mark it mailed - which is the very quickest scenario possible.  If you're saying you can do that, then I stand corrected.

Date Posted: 12/20/2007 8:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
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How far away  is the book coming to you? In your transaction archive it will give you a date that says not to expect the book before then.  Media mail is shipped on a space available basis and it's Christmas time.  The person on the other end probably thinks you are very rude to keep PMing them over something that's out of their hands.  They could pm you and let you know that they mailed it but they are not required to do that by PBS Rules.  The fact that they marked it mailed is enough notice.  You can't make a complaint until the books goes lost and even then at this time of year it's to be expected.

 

I wanted to add: I frequently mail books immediately after the order comes through and  printing the label.  Several times I've had books to mail, had them set to go and checked the account just see and sure enough a book order has come in. I printed it up and mailed it right away.  I've also been on the opposite end: ordered a book and had it marked mailed quickly. As long as it gets to me before it goes lost I'm ok with that. 



Last Edited on: 12/20/07 8:34 PM ET - Total times edited: 1
Date Posted: 12/20/2007 8:48 PM ET
Member Since: 2/11/2007
Posts: 808
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"It is okay to mark your book mailed before you have mailed it if:  You plan to mail the book on your way out of town"

I see someone who has every good faith intention of mailing the book the same day to fall under that clause as well.

I reported a sender once with a clerk-generated postmark 10 days later; a day or two would've been fine. She replied apologizing, with an explanation about not having the money by the time she got to the Post Office. I replied that I was willing to accept that as the truth, but would have liked to have known that via PM rather than wait for a book that wasn't going to arrive (until two weeks after I thought it would).

 



Last Edited on: 12/20/07 8:49 PM ET - Total times edited: 1
L. G. (L)
Date Posted: 12/21/2007 12:21 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Bob, what book?  Maybe one of us has it and can send it to you Priority....

Date Posted: 12/21/2007 3:34 AM ET
Member Since: 6/3/2007
Posts: 63
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I don't see the issue with marking things mailed right away.  If I have the book wrapped up, print the postage, stick it on, and get in my car to drop the book at the PO on my way somewhere else (usually to get my son from school), I mark the book mailed at the same time that I'm printing.  Otherwise I have to deal with coming back to PBS and marking it mailed, which is just an extra inefficient step.  Not to mention the person on the other end waiting to see if it's been mailed and thinking it hasn't because I forget to come back and mark it for days. 

Date Posted: 12/21/2007 7:02 AM ET
Member Since: 9/20/2005
Posts: 14,915
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I print labels and then mark them as mailed right away when I feel like walking to the mail box.  It's right around the block from my house, so it doesn't take more than 10 minutes to get there and back. 

Date Posted: 12/21/2007 7:31 AM ET
Member Since: 5/27/2006
Posts: 11,985
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Because they've hit "book has been mailed" within 30-60 seconds of having printed the wrapper.  I have a little difficulty believing anyone can wrap a book that fast, and then walk out to the mailbox, come back in and mark it mailed - which is the very quickest scenario possible.  If you're saying you can do that, then I stand corrected.

 If I know that as soon as I print out the label, I'm going to sit at the same desk and wrap the book, then immediately walk out the door and walk 15 feet to mail it...then yeah, I'm going to mark it mailed right after I print the label.  Others here in the thread have said they do the exact same thing, and I'm sure there are hundreds of other members here who do as well.  If I have every intention of getting up and going to mail it right away, why not mark it mailed when I print the label?  Would it look less suspicious if I waited 3 minutes until after I had put it in the box to mark it mailed?  I'm sorry you have a hard time believing members here do that.

Date Posted: 12/21/2007 7:36 AM ET
Member Since: 7/23/2006
Posts: 15,930
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I mark books mailed right after I print my labels if I use the pbs postage - I know they're going to be put in the mailbox within a few minutes.

As for the original post - give the book a bit longer to get to you.  I've waited over 2 weeks many times and the book arrived just fine.  The sender may not be ignoring you.  They may not even know they have any messages here - their alerts may be set so that they get an email message when they have a book request, but not when they have a pm.  So unless they are checking in every 5 minutes - like I do! - they may be totally unaware that you are trying to get ahold of them.

 

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