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Topic: What are my options for a book that was supposed to be hardback?

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Subject: What are my options for a book that was supposed to be hardback?
Date Posted: 4/29/2010 2:47 PM ET
Member Since: 6/8/2009
Posts: 3
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What are my options for a book that i requested as hardback was recieved and it is paperback? Do i send it back and request the one that I asked for?

Cathy A. (Cathy) - ,
Date Posted: 4/29/2010 2:56 PM ET
Member Since: 12/27/2005
Posts: 4,124
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This is a "wrong book" issue. The best thing to do is read the Help doc "There is a problem with a book I received!" and follow the directions there.

Date Posted: 4/29/2010 3:17 PM ET
Member Since: 8/16/2007
Posts: 15,186
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You mark it Received With a Problem - Wrong book. Explain to the sender that their book must match the system in binding Type when they post and ask for your credit back so that you may reorder the correct book. When you mark it RWAP, if it was a Wish List book you will get your place back in line.

You are not required to send the book back. If the sender wants it back, you can request that they send you postage or a credit to cover the postage to send it back.

Date Posted: 4/29/2010 3:34 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Was the ISBN correct?  Did the PBS information say that the book was a hardback book? 

I actually had the opposite problem the other day.  I thought I was getting a paperback (that's what the PBS information said it was), but the book was a hardback.  I compared ISBN's and they were the same.  Not meaning to co-op the OP's post, but how do I re-list this book?  This is the book:

http://www.paperbackswap.com/book/details/9780515111859-Wild+Oats

Since the hardback I got is smaller than a typical hardback book, I suspect that it is a book club copy of the book. 

This is an example of 1) how do you get something changed in PBS and 2) always compare to see if you are listing a hardback that the PBS information says it's a hardback.  I don't particularly care since I am just going to read the book and re-list if I can figure out how to do it correctly.

 

Date Posted: 4/29/2010 3:41 PM ET
Member Since: 6/29/2007
Posts: 17,091
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Katie,

If the PBS listing shows a paperback for that ISBN and your copy is a hardback, then you need to list it using the Post w/o an ISBN option. 

Date Posted: 4/29/2010 3:53 PM ET
Member Since: 1/17/2009
Posts: 9,722
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This is an example of 1) how do you get something changed in PBS and 2) always compare to see if you are listing a hardback that the PBS information says it's a hardback.  I don't particularly care since I am just going to read the book and re-list if I can figure out how to do it correctly.

Hi Kate,

Sometimes the ISBNs are resued by publishers for different bindings of the same book, as well as different books altogether.

Usually if you want to change the info on a book, you just use the Book Data Edit page. However, binding is not changeable in the editing page. The only way to get the binding changed is to have conclusive proof that the ISBN in question has never ever been issued as the incorrect binding type. And, if any books are posted to that ISBN, PBS also will not change it (on the assumption that the members who actually have the book in their hands have probably posted it correctly).  

The easiest thing to do is to just list your book without the ISBN, since the PBS listing has some other binding in it ... and then only pursue having the ISBN changed with PBS if you can dig up enough info to know that the ISBN was never issued in the other way, and thus, is conclusively wrong.