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Topic: What do I do? Postage due.

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Subject: What do I do? Postage due.
Date Posted: 10/19/2009 1:51 PM ET
Member Since: 2/20/2009
Posts: 258
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I just receieved a book and it had 75 cents postage due. I know that's not much but it doesn't really seem fair that I paid my credit and then have to pay more. Is there anything I can do? Request my credit back? Put that there was a problem when I mark it received? Anything?

Date Posted: 10/19/2009 1:54 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Hi Brenda - here is link to the help docs on what to do.

I received a book postage-due!


Last Edited on: 10/19/09 1:57 PM ET - Total times edited: 5
Date Posted: 10/19/2009 2:12 PM ET
Member Since: 6/28/2005
Posts: 390
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This just happened to me this weekend. I went to the post office, paid the $1. The book had been mailed in a priority mailer. I PM'd the sender not to do that again and wrote off the $1.  I didn't mark the book as a problem just put a comment in the note to PBS in case this sender does do it again. Just chalked it off as a learning experience for a newbee and that hopefully someone will be as kind to me when I goof up :)

Date Posted: 10/19/2009 4:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's up to you.  A whole credit doesn't seem fair for a .75 mistake.  Personally I would mark it mailed and put in the notes section that it arrived .75 due.  I would also PM the sender to let them know.  If they used PBS postage or added stamps and didn't take it to the post office-it's possible that PBS had the wrong weight.  I never trust the weight PBS has. 

If it happens again you could also just refuse the book and it'll be returned to sender.  If it's media mail the sender will be charged return postage. The book would then go lost and you'd get your credit back. I don't think I'd do that unless it was over $1.50.  (I'm surprised the priority one only cost $1 in postage due).

Subject: Don't Sweat the Small Stuff
Date Posted: 10/20/2009 10:08 AM ET
Member Since: 6/22/2005
Posts: 144
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Since I WANT the books I order, I wouldn't care about postage due. Stuff happens. But I would PM and let the sender know.

Date Posted: 10/20/2009 11:34 AM ET
Member Since: 1/8/2007
Posts: 8,139
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I'd pay the .75 and let the sender know. I'd also inform TPTB by putting it in the comments box. Most of my books go out at a rate far less than the $3.45 cost at the kiosk, so it all works out in the end.

Now if it had arrived with a $3 or more due, I probably would not pay it and refuse delivery. I'll take a small error, but not a huge one, KWIM?