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Topic: What should I do?& question No. 2

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Subject: What should I do?& question No. 2
Date Posted: 1/4/2010 2:17 PM ET
Member Since: 8/10/2009
Posts: 9,902
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I received a PM about the books I requested and the books someone else requested being mixed up and sent to each of us incorrectly.  Sender asked us to mail the books to each other and she gave one credit back.  I thought it sounded OK at the time and said sure.   Wrong books arrived today.  Problem is books I have to mail cost almost $5.00.  And I had to rebox them as the wrapping had split down both sides and would not withstand another shipping.   I was mistakenly thinking the shipping would be under $3.00 when I said OK.  

What is proper protocol in this situation?



Last Edited on: 1/4/10 5:33 PM ET - Total times edited: 1
Date Posted: 1/4/2010 2:27 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Ask the person sending the books for another credit before you mail them.  Point out to them that if you don't get another credit, you will be paying for their mistake. 

Date Posted: 1/4/2010 3:12 PM ET
Member Since: 2/13/2007
Posts: 2,251
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Are you sure that the books will cost that much? Are you going off what the member paid to send them to you or do you have a scale? I ask because the PBS weights are very often wrong and the sending member may have paid more than she had to if she used PBS postage and added delivery confirmation, etc. -- all those costs would be reflected in the printed postage. Was it metered at the PO? Or does it have PBS postage on it? "Almost $5.00" will send a lot of books, media mail. I'm not trying to be difficult here, but make sure that by reboxing them, you are not adding more weight.

If it were me in this situation, I would PM the member after you have sent the books, and you know for sure how much the post office charged you (You will have to mail them from the post office since they obviously weigh more than 13 oz.) and if it truly does cost nearly $5.00 then approach the member who made the mistake and ask for another credit. At worst they will ignore you, but at least you will have good karma. If they do ignore you, then contact TPTB and explain what happened and perhaps they will approach the member who made the mistake but is literally asking you to pay for it. But that is just my take.

Date Posted: 1/4/2010 3:21 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I'm with Sally as to double checking the postage rate. I don't know how big the (deal?) orders were, but $5.11 will send anything up to 8 lbs...and that should be a whole lot of books!  

Date Posted: 1/4/2010 4:22 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Yeah, sounds like either the site has the wrong weight for that book, or the sender paid too much! Can you tell how much the sender paid to get it to you?

If you can weigh it yourself, you can go to...

http://postcalc.usps.gov/

Fill out the weight under 'package' and it'll take you to a page that lists the rate for that size book. If you can't weigh it, then maybe you could let us know and if we have a copy, or can check the weight on-line, we can give you a better idea.

Unless, of course, it's just a huge honkin' book!

Date Posted: 1/4/2010 4:26 PM ET
Member Since: 1/17/2009
Posts: 9,667
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I get books where the sender has overpaid to send them fairly often.

I would double check the weights.

Date Posted: 1/4/2010 4:27 PM ET
Member Since: 10/28/2008
Posts: 3,523
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I just mailed 7 thick hardcover books, and it only cost me $5.50, how many books do you have to mail back????

Date Posted: 1/4/2010 5:32 PM ET
Member Since: 8/10/2009
Posts: 9,902
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Thanks you all.  I went to the post office and it only cost me 3.55.  So glad I didn't just go by the postage already on it.   Although I was going past the PO on the way to somewhere else, I was surprised had to wait in line 20minutes.  You'd have thought it was just before Christmas.  So I guess 1 credit is sufficient.  What's your opinion.

Date Posted: 1/4/2010 5:39 PM ET
Member Since: 8/18/2005
Posts: 7,977
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  So I guess 1 credit is sufficient.  What's your opinion.

I'd just leave it at that, but that's what I'm comfortable with.

Some day you might have to fix a mix up between the books you sent, and it'd be nice if one credit would fix it. :) So you'll have a bit of good Karma built up.

Date Posted: 1/4/2010 6:12 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Although I was going past the PO on the way to somewhere else, I was surprised had to wait in line 20minutes.  You'd have thought it was just before Christmas.  So I guess 1 credit is sufficient.  What's your opinion.

I'd say 1 credit covers it... 20 minutes in line at the PO?  Priceless:P

Date Posted: 1/4/2010 6:17 PM ET
Member Since: 9/7/2008
Posts: 41
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20 minutes in line at the post office would be a short wait for me!

Date Posted: 1/4/2010 6:17 PM ET
Member Since: 7/13/2005
Posts: 5,201
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I have done that I must confess, and I sent each recipient two credits to make up for my error. 

Date Posted: 1/4/2010 6:39 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I'd leave it at the one credit.  If you buy credits from PBS, they're $3.45 a piece (I know people sell them for less in the book bazaar forum).   Now, just make sure you order a heavy hardcover book to get the $3.55 worth out of your credit;)

Date Posted: 1/4/2010 6:56 PM ET
Member Since: 1/17/2009
Posts: 9,667
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Yes, i would leave it at one credit.

Date Posted: 1/4/2010 6:59 PM ET
Member Since: 11/5/2009
Posts: 1,083
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20 minutes in line at the post office would be a short wait for me!

That's why I love printing my postage through my PayPal account.  I just wrap the book, print the postage and then put it in my outgoing mail in my mailbox.  The only time I have to step foot in the post office is when the box is too big to fit in my mailbox or the drop box in front of the post office.  Then I go in and drop it in their large drop box, still no waiting in line.  I generally mail my books the day I get the request because it's so easy the way I do it.

Date Posted: 1/4/2010 7:30 PM ET
Member Since: 12/21/2007
Posts: 1,642
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I've received books a few times that were mixed up with another order. I"ve always been reimbursed 1 credit which I think is fair.  The 1 credit is to cover you sending the book on. If the person re-imburses 2 credits, you, in effect, are getting the book for free. If you receive the wrong book (as in a book you didn't order at all), you don't mark ti received until you actually have the book in hand. If for some reason, the other book is never sent to you, you will receive your credit back from the system when it goes lost. If you do receive the book (either from the orginial sender or the other person who received your book) you'd rightly be using a credit for that book anyway.