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Topic: What to do - rec'd PB when it was listed as HC

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Subject: What to do - rec'd PB when it was listed as HC
Date Posted: 6/4/2008 3:39 PM ET
Member Since: 9/29/2005
Posts: 131
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I got a book order today, a book that was listed as a hardcover was instead a paperback.

It was a book bazaar deal, this title was the one I actually "ordered", then I got some other books as "freebies" as part of the deal.   Since pb's are more difficult for me to read, I am not sure if I would have ordered the deal at all if I had known this book was PB instead of HC.   (For the most part, when possible, I try to get HC's for "my" books & hubby is fine with either HC's or PB's as he doesn't have vision problems.)

But since I *did* get a multi-book "deal", I hate to complain at all .... but still, I am quite disappointed that the main book I wanted was not what I thought it was going to be after all.   Ugh, not sure what to do here.   The person should have noticed the discrepancy between HC & PB binding when she posted the book, I would think....   I checked the ISBN on the book & it apparently is one of those cases where the HC & PB editions were assigned the same ISBN - but the system lists the ISBN as being hardcover.

What would you do?  I'm really in a quandry, vacillating back & forth between "don't complain at all, you still got a deal", and "but I didn't get what I really ordered..."

Date Posted: 6/4/2008 3:55 PM ET
Member Since: 1/7/2008
Posts: 413
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Well.... I think since you checked it and found out that the ISBN is the same in BOTH cases.    If it were me, I'd read all the books and post them all on my shelf and maybe get a few requests for it all and it will be worth it.  Request or wishlist the hardback copy of the book you are looking for and post the other to your shelf.

I know it is dissapointing.  I would be bummed too. 



Last Edited on: 6/4/08 4:18 PM ET - Total times edited: 1
Date Posted: 6/4/2008 3:55 PM ET
Member Since: 1/7/2008
Posts: 413
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edit.  double post. Sorry



Last Edited on: 6/4/08 3:55 PM ET - Total times edited: 1
Date Posted: 6/4/2008 4:02 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I would email the sender and tell her the issue since you are asked to check the ISBN AND the book binding type. She should not have posted it as a Hardcover when it is a paperback. I would do this as a friendly reminder rather then ask for a credit back since it was a deal.  Next time she might get an irrate person that rakes her over coals for posting the wrong binding type.  I would prefer someone catch my mistakes the first time so it wont happen again.

 

Date Posted: 6/4/2008 4:12 PM ET
Member Since: 9/29/2005
Posts: 131
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Kimberly, I guess that's what makes it so disappointing, is that I most likely won't be reading it.   It's difficult to explain clearly, but PB's are very hard for me to read so I'll probably just bypass on the book.

But you're right.  I got a couple other PB's that hubby thinks he might like in the deal so I guess it's OK.  

I most likely wouldn't have "bought" the deal at all if I'd known the "wanted book" was PB instead of HC.

Pam, that's what I was thinking - I didn't mean that I would ask for my credit back or complain to PBS - but I didn't know if I should even say anything to the person at all, or just let it go.....

Date Posted: 6/4/2008 4:15 PM ET
Member Since: 8/16/2007
Posts: 15,188
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The book should be reported RWP - wrong book. Shouldn't matter if you got free books with the order, you did not get what was posted and what you ordered. If this person is in the habit of posting books incorrectly, the system needs you to notify it (and the sender) that they should not be posting books this way. You do not NEED to ask for your credit back, but you certainly are in your right in order to get the book you requested in the format you need to read it in.

Kim says: I think since you checked it and found out that the ISBN is the same in BOTH cases.  I don't think the Swapper was Negligent - it sounds like a book data problem. -  This is absolutely wrong, it is the posters error. It clearly states in the Help Center and in the posting process that if the binding does not match you CANNOT use the ISBN to post it, you must post it through the no ISBN process.

Date Posted: 6/4/2008 4:17 PM ET
Member Since: 1/7/2008
Posts: 413
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Melanie is right on my post.  I edited it.  Just to clarify, here is the PBS help center info on that:

Problem: You enter the ISBN on your paperback and the book Listing Preview says "hardcover".

Explanation: This means one of two things:

1.  Your book is an ARC

If your book is a paperback, and the ISBN brings up a Book Listing Preview that says "hardcover", please check your book to be sure it is not an ARC.   If it is an ARC, it cannot be posted for swapping at PBS.

Solution: You can offer this book to others in the Book Bazaar Discussion Forum, but you cannot post it to your PBS bookshelf.

2. The publisher chose to assign the same ISBN to more than one version of this title.

Publishers sometimes choose to assign the same ISBN to multiple versions of a book.  However, PBS can attach only ONE booktype to the listing for an ISBN.  If your book does not have the booktype assigned to the ISBN in the PBS database, you will need to post it with a customized listing, using the Post a Book Without an ISBN link on the Post Books page, so that the booktype matches your book.

Solution: You will need to post this book with a customized listing for the book, using the Post Books without an ISBN link on the Post Books page.

Date Posted: 6/4/2008 4:20 PM ET
Member Since: 1/7/2008
Posts: 413
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Still though, if it were me, I wouldn't raise an issue.  Maybe that's just becuase I'm a softie, I don't know.  But, I would just as soon let it go.  I know why its important to say something in terms of keeping the system correct etc. and I would say that you would be JUSTIFIED in saying somethign, certainly.  Still, I think whether or not you raise an issue of it and how much of an issue you make is a personal decision given the freebies you recieved.

Date Posted: 6/4/2008 5:36 PM ET
Member Since: 5/28/2007
Posts: 101
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I had a similar issue, although it was not a deal, and yes, the ISBN was the same for hc vs pb.  however, the pb was published in london, so it ended up in the hb catagory.  I did report it as the wrong book ,and metioned it to the gal, actually sent it back as I didn't want it and didn't want to store it.  You know, when posting, we are offered many chances to make sure that we are posting the right book, it's easy to get sloppy and just hit enter, but...

All that to say, I would let the person know, for info purposes only. 

Date Posted: 6/4/2008 5:46 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<The book should be reported RWP - wrong book.>>

What Melanie said.  To ask for your credit back or not is up to you, but it should be marked as RWP since, technically, they sent the wrong book.  If it is an honest mistake, the occasional RWP won't hurt a member, but it will give them a chance to review the rules, etc. 

Nobody like conflict, obviously, but ignoring the system in order to be nice just puts a bigger burden on other members, and increases the risk we'll be the next one to get a bad book :-)

Cheers,

Catt

Date Posted: 6/4/2008 8:02 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I agree with what Elizabeth says....since she said it like I would I won't repeat it...