Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: What to do? Receiver marked book RWAP...

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: What to do? Receiver marked book RWAP...
Date Posted: 12/10/2010 2:34 AM ET
Member Since: 10/5/2010
Posts: 196
Back To Top

I posted a guitar workbook which has notes written in it from when I used to take classes. Someone accepted the book then because they have an RC stating they do not want any books with writings/highlighting in it I declined the request. The same person then sent me a PM stating that they would still like the book if there isn't that much writings/highlighting in the book. I went through and sent the requester page by page what kind of writings was in the book and what they were for, thought I was pretty specific since I put it as page 9 has this writing and page 11 has this writing etc. They then responded that the writings wasn't much since it was only 2 pages out of the whole book so they still want it. I sent the book and they marked it RWAP because it didn't meet their RC due to the writings? They want their credit back. Can I just post the PM on the message and explained that they PM'd me it was ok for me to send? The original RC was still on there when it was re-requested by the same requester but I figured I can just over look it since the requester already stated they want the book via PM after I explained the writings throughly.

Date Posted: 12/10/2010 3:07 AM ET
Member Since: 7/19/2008
Posts: 15,384
Back To Top

Are the original PMs on the book transaction archive?  Did you sent or receive it from the book order page?  (It would be in the transaction archive.)  If so, then you can just respond to the original PM.  You have a record that PBS can review.

If it is not, then you need to copy the original PMs and send them from the transaction archive.  This keeps the record of the PMs with the book details.

Next time, make sure they turn off their RC before accepting books.  They have that option.

While it is upsetting to get a RWAP, don't worry as long as PMs are visible from the transaction archive. 

Do note that it is totally up to you if you want to refund the credit or not. 

Date Posted: 12/10/2010 6:29 AM ET
Member Since: 4/23/2007
Posts: 9,493
Back To Top

I would save the PMs-if they said to send the book after you described it, I would not send the credit back.

I just ordered 2 books that I wanted no matter what. I turned off my RC's but PM'd the senders to confirm that the PM was proof that I wanted the books no matter what..And I got them without incident.

Date Posted: 12/10/2010 8:29 AM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 10:28 AM ET - Total times edited: 1
Date Posted: 12/10/2010 11:11 AM ET
Member Since: 10/5/2010
Posts: 196
Back To Top

Thanks, I posted the PM on there.

Date Posted: 12/10/2010 12:50 PM ET
Member Since: 8/16/2007
Posts: 15,185
Back To Top

It may be that they just forgot that they agreed to it, or don't remember it being this specific book. Just remind them by sending their PMs to them and let them know that they agreed to the condition in writing and therefore they are not due a credit back and they should mark the followup as RWaP in error.

In the future, if someone says it is OK to have something that their RC says its not, it might be a good idea to ask them to turn off the RCs when they re-request it.

Date Posted: 12/10/2010 1:07 PM ET
Member Since: 1/21/2006
Posts: 124
Back To Top

"It may be that they just forgot that they agreed to it, or don't remember it being this specific book. Just remind them by sending their PMs to them and let them know that they agreed to the condition in writing and therefore they are not due a credit back and they should mark the followup as RWaP in error."

This!

I have done this before once or twice, and when the sender kindly reminded me I felt horrible and immediately marked the RWaP as an error.

Date Posted: 12/10/2010 1:21 PM ET
Member Since: 8/18/2005
Posts: 7,977
Back To Top

It may be that they just forgot that they agreed to it, or don't remember it being this specific book.

I had that happen once. By the time the book got to the receiver they'd completely forgotten about our PM echange about it.