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Topic: What if a requester accidently canceled order

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Subject: What if a requester accidently canceled order
Date Posted: 10/13/2007 11:13 PM ET
Member Since: 6/14/2007
Posts: 15
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The requester accidently canceled the order now it went to the next person on the wish list, what are the rules do I send it to the next requester? or cancel that order and get the info to the person that accidently canceled the order or what ? I'm not sure what the rules are on this, if anyone knows please respond. This book happens to be one that has alot of people waiting for it.

Thanks Theresa

Date Posted: 10/13/2007 11:39 PM ET
Member Since: 11/10/2006
Posts: 2,947
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I don't believe there are any hard & fast rules for this. Personally, I would honor the request that is in place.

Date Posted: 10/13/2007 11:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think that first person just lost their place in the WL line.  It's not fair to the 2nd person who has probably already been notified that a WL book is available for them.

Cathy A. (Cathy) - ,
Date Posted: 10/14/2007 3:02 PM ET
Member Since: 12/27/2005
Posts: 4,103
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The best thing to do is send the book to the person whose request is on your My Account page.

If there's some reason why you really want to send it to the person who canceled, then he or she should put it back on his/her wish list. You will need to click "I Cannot Mail" on the request you already have from person #2. Then you will need to post it directly to the wish list of person #1. There are instructions for doing that in the Help Center.

Unless you actually know this person, that's an awful lot of gyrations to go through to get him a book that he canceled. Whatever you do, make sure you have a real request on your My Account page and you use the regular system functions to mark the book mailed. Do not have the other person send you his address in a PM and do any "off the record" type of mailing. That just leads to people getting confused about who sent them the book, getting two copies of a book, having to figure out how to buddy you a credit, etc.

Date Posted: 10/14/2007 3:40 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I would have no problem giving it to the first person.  If I truly believed that it was an accident, I would send it to them.  Accidents happen.  She/he didn't do anything wrong.  They just slipped up.  Oops!  Happens to the best of us.  I would send it to the first person.  It's their turn for the book.  Just because they accidently hit the wrong button doesn't mean it's not their turn.  They've waited patiently, now they're at the front of the line.  It's fair that they get the book and not get penalized because they had fat fingers for a moment. 

Date Posted: 10/14/2007 5:17 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:40 AM ET - Total times edited: 1
Date Posted: 10/14/2007 5:57 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I could see this happening to me...I have a wireless mouse and while I might think I'm clicking on one thing (accept for example) and something else happens.  I've been typing things and go to hit submit and the mouse moves around and my browser closes and I've lost everything.

it's your call

Date Posted: 10/14/2007 6:19 PM ET
Member Since: 2/5/2007
Posts: 30,791
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"gyrations to get it to the first person"                I wouldn't find it a LOT of gyrations to simply cancel the book, look in the cancelled transactions for the first requestor and post it to their wish list.    That's pretty simple IF that is what you want to do.      I think it's up to you which you choose - nothing wrong about either option.

Date Posted: 10/14/2007 8:56 PM ET
Member Since: 5/29/2007
Posts: 13,347
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So Cindy,

If you stand in line for a really long time, like this time of year, around the holidays, and you get to the front of the line.  You've been patient, waited your turn, you've got what you want in your hot little hands, and low and behold, you left your wallet in the car.  Now you can get your wallet and be back in less than one minute but everyone in line says forget it, start ALL OVER!  You have to wait for another 20 minutes because of one little mistake that another person could easily help you with by simply holding up the line for 60 seconds but they wont do it.

Now are they right to make you start over.  Sure, they could be.  But would it be more kind to exercise a little grace and mercy and say, 'Oh hey, I've been there.  Oops!  I hate it when mistakes happen.  We'll keep you at the front of the line."

Sorry, but I don't find an innocent mistake a big problem.  Sure it may take a minute or two of the sender's time, but whoop dee do.  But I give people second chances.  I don't penalize folks for innocent mistakes.  I find I'm a much happier person exercising grace then finding ways to justify sticking it to someone who made an honest mistake.  But that's just me.

ETA the second person should not be disappointed.  They were second, now they're first, that's the way the system works.  They moved up one spot, like they were supposed to. 



Last Edited on: 10/14/07 8:58 PM ET - Total times edited: 1
Date Posted: 10/14/2007 9:24 PM ET
Member Since: 8/16/2007
Posts: 15,177
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With a couple of extra steps, the sender can make happen what would have happened in the first place, the person first in line would get the book, the person second in line would move to first. The person in second might be a little disappointed, but in the same position they would have been anyway. I would think anyone with a book on their WL would hope for a little consideration like that. I would certainly be soured on the site if I had waited and waited for a book, only to have a mistake put me back at the end of an long line.

Date Posted: 10/14/2007 11:44 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Call me cold, but sometimes, life just stinks. If we blow it, we have to suffer the consequences of our actions. If I had clicked the wrong button, I wouldn't expect the person who posted the book to go through any histrionics to get the book to me instead. I'd say "Oh, *W(*&#$!" and go to the end of the line or go to the book store. I feel sad for the person who made this mistake, but the consequences are to go to the end of the line.

Sianeka - ,
Date Posted: 10/15/2007 5:31 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I wish there could be second chances whenever I make a goof-up.  Several times, I couldn't get to the computer on a weekend, and one of my Wish List books came up, and when I checked my mail on Monday, it was gone.  I not only lost out on the book, but my Wish List request is gone too, so I had to put it back on and get at the end of the line. 

Wish that the system had waited just a couple hours longer before cancelling the request, because it was just bad timing.  Most of the time a book that comes up on the weekend will be waiting for me to act on the request on Monday.  But it just so happened that it came up on a Friday night after I'd left work for the day and was gone when I checked in again Monday morning...

(Allure is the most recent book where that happened to me.  Seems it is never getting posted again.  I have been 5/6 requests on the wishlist for months now, and it -kills- me because I could've HAD that book, dang it!)

Giving a second chance is nice and very considerate, but life doesn't always allow you to make those choices.  Unless the book posting person is as remarkably nice as drewsmom, I'd say Fat Fingers missed out this time...

Date Posted: 10/15/2007 5:45 PM ET
Member Since: 5/29/2007
Posts: 13,347
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While I do understand Robin, you have the option of fixing that problem for yourself.  You can autorequest your WL books on Friday evening before you are away from a computer for more than 48 hours.  You can do it for all of them, or pick and chose according to how many credits you have, or any other perameter, but that will solve your dilema, if you want to call it that.  Then there would be no second chances needed, for you anyway.

Date Posted: 10/15/2007 6:02 PM ET
Member Since: 5/27/2006
Posts: 11,985
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Good thinking Julie.  

Date Posted: 10/15/2007 7:34 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:47 AM ET - Total times edited: 1
Date Posted: 10/15/2007 8:20 PM ET
Member Since: 5/18/2007
Posts: 13,174
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I would give it to the first person who wishlisted it. It would NOT be "histrionics" or "gyrations" for me. I would be glad to help a person who made an error since I've made plenty myself and have been lucky to have people help me when I've made them. 

It is your call because I don't think, as per PBS, there is a right or wrong answer.  I think it would be a nice gesture - a nicety but it's not an obligation.

 

Date Posted: 10/16/2007 1:52 PM ET
Member Since: 2/14/2005
Posts: 1,075
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I would send it to the second person, I'm not going to mess with all of that.     If I had accidentally clicked cancel, I would never even think to contact the sender.  I'd just chalk it up to my mistake and re-add myself to the wishlist at the end of the line.  

Date Posted: 10/16/2007 2:08 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Good grief Cindy.  Despite you not willing to give someone a second chance, if you ever needed a second chance from me, you would get it.



Last Edited on: 10/16/07 2:08 PM ET - Total times edited: 1
Date Posted: 10/16/2007 2:43 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:47 AM ET - Total times edited: 2
Date Posted: 10/16/2007 3:07 PM ET
Member Since: 5/29/2007
Posts: 13,347
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Where would the world be if everyone who made a mistake simply had to bite the bullet and nobody was ever given a second chance?

I wasn't trying to be sweet to you.  I merely think it's about time someone showed you some kindness.