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Topic: What if USPS says it's delivered???

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Subject: What if USPS says it's delivered???
Date Posted: 10/27/2010 9:01 PM ET
Member Since: 9/24/2007
Posts: 73
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I sent a book out within my state and it's been delivered a while ago according to USPS, I mailed it out with tracking. The person still has not marked it mailed and it's been weeks. I did PM the person twice and nothing. Do I contact PBS? And is there a way for me not to be able to deal with this person again? Can I block this person?

Date Posted: 10/27/2010 9:05 PM ET
Member Since: 8/16/2007
Posts: 15,201
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If a book you sent hasn't been marked received yet...

...

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.



Last Edited on: 10/27/10 9:06 PM ET - Total times edited: 1
Date Posted: 10/27/2010 9:10 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Okay.. that formatting is totally messed up! That is the Help Center doc.

It appears that you've made it as far as contacting the Team. You can send in  Feedback via the Contact Us button and let them know that the person is not responding to your PMs. If the person is inactive, your book will be marked received instead of lost. If the sender makes a habit of this, their account will be put on Hold.

Keep in mind that the book may not have been delivered correctly and the receiver doesn't have the book when you are PMing them, don't accuse them of having it and not marking it because some people get insulted and refuse to answer PMs like that. Just be polite and state that you are looking to start the USPS paperwork for lost and stolen mail if they do not have to book so that the USPS can trace where it went so you need them to confirm that they haven't gotten the book. Its not OK to just ignore someone's PMs though, so the Team will get involved and let them know they need to work this out.

Date Posted: 10/27/2010 11:41 PM ET
Member Since: 12/28/2006
Posts: 14,177
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"Keep in mind that the book may not have been delivered correctly and the receiver doesn't have the book when you are PMing them. . ."   +1 - Remember Delivery Confirmation only confirms the package was delivered somewhere and is no guarantee it is the correct somewhere.  Brownie points for sender patience Elizabeth  cheeky  but if several days have passed, it's probably time to notify TPTB...they discourage ignoring pm's regarding possible swap problems.  Unfortunate for the non-responsive receiver, but every day the package is possibly mis-delivered - it's less likely USPS can find and correct the problem.

No, FIFO has no way to block members...fortunately membership is large enough it is highly unlikely you will ever run across this member again.  Some members report keeping their own list of 'members they prefer to avoid,' but that would be up to you.



Last Edited on: 10/27/10 11:42 PM ET - Total times edited: 2
Date Posted: 10/28/2010 7:44 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you are abuying DC through the PO you are spending way too much money on it.  It's cheaper through PBS andyou get your credit even if it goes lost as long as it's been scanned. 

The cost of DC quickly adds up to more than what a missed credit would cost.  But ifyou feelyou have to have it, it's much cheaper through PBS and even cheaper through paypal.

 

ETA: didn't notice the flag for the PBS printed postage when I first read this.



Last Edited on: 10/28/10 8:04 PM ET - Total times edited: 1