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Topic: What are they "WAITING" for?

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Subject: What are they "WAITING" for?
Date Posted: 11/4/2008 7:04 AM ET
Member Since: 9/14/2007
Posts: 60
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I've been a member about a year, receiving about 45 books.  I've NEVER encountered problems like I have recently with "waiting on members" to accept my request!  Usually people jump to accept and they are very swift in mailing, too!

I realize that people may be sick or maybe can't locate the book so that's not really my question.  My question is: Does PBS send a reminder email to the person, letting them know that they need to respond to a request?  Or should I send the person a PM?

Subject: Got It!
Date Posted: 11/4/2008 7:20 AM ET
Member Since: 9/14/2007
Posts: 60
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I just scrolled down and reviewed some older topics...which I should've done in the first place!!  I found the answers I needed in the thread "Slooooow Member Response"!

Date Posted: 11/7/2008 1:11 PM ET
Member Since: 1/10/2008
Posts: 345
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I just wanted to throw in here that I've become much more optimistic lately.  I know we're supposed to "let the system work" but for a long time (yeah, I know -- I've been here less than a year, how long could it be?  :-D ) I felt like it *wasn't* working when I waited for people who obviously weren't active anymore, only to pull up their book lists after the request timed out to find they were still there -- with their five books posted a year and a half ago. I know -- I'm a curious sort and do check these things in the dead of night when I can't sleep and I'm bored.  :-D 

 

Anyway, more and more lately, I'm finding that my five day wait does seem to be making a difference, and when I pull up those accounts, they are now suspended or on hold. 

Date Posted: 11/7/2008 4:15 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Yes, good sleuthing, Kris.  They recently added programming so that if a member has 2 requests in a row that time out, his account is put on temporary hold.  It's not a punishment -- he'll just have to click on a link to take it off hold, but it's a great solution to the problem of abandoned accounts.

Date Posted: 11/7/2008 5:02 PM ET
Member Since: 6/15/2006
Posts: 1,691
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I know that I have been waiting either the full time I am given (or close to it) to respond to requests lately. 

I didn't think the downturn in the economy was really affecting me very much, but it turns out that it is.  Add to that birthdays for a niece and nephew, making sure my accounts are funded to the max before the end of the year, and the holiday season and I've been keeping the wallet closed as much as possible.  I've got my budget and I've got to stick to it so that extra time to accept a request and mail it out has been a godsend for me.

 

Date Posted: 11/7/2008 5:20 PM ET
Member Since: 1/10/2008
Posts: 345
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Yes, good sleuthing, Kris.  They recently added programming so that if a member has 2 requests in a row that time out, his account is put on temporary hold.  It's not a punishment -- he'll just have to click on a link to take it off hold, but it's a great solution to the problem of abandoned accounts.

 

Ah HA!  I thought something was different!  I'm very glad to have my suspicions confirmed!  And I'm glad it isn't considered a punishment -- because if it happened to me, I wouldn't think of it that way, either.  In this land of thunderstorms, power outages, and winter messes, I am very glad of this -- going both ways.  It's a great solution for abandoned accounts, and no biggie if "life happens."  Love it! 



Last Edited on: 11/7/08 5:21 PM ET - Total times edited: 1
Matt C. (mattc) - ,
Date Posted: 11/8/2008 3:40 PM ET
Member Since: 8/13/2008
Posts: 3,849
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I suppose I can get minorly ticked off about slow response or timed out requests, and post about it...but I have gotten 113 books and the vast majority were smooth transactions.  Hats to to PBS members!

Date Posted: 11/8/2008 8:54 PM ET
Member Since: 1/15/2007
Posts: 1,410
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They recently added programming so that if a member has 2 requests in a row that time out, his account is put on temporary hold.  It's not a punishment -- he'll just have to click on a link to take it off hold, but it's a great solution to the problem of abandoned accounts.

 

Oh! Happy Day!

It is a great solution for abandoned accounts, especially those with lots of books on their shelves!

 

Date Posted: 11/9/2008 2:22 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I've been suggesting that for a long time-although mine was 1 unanswered transaction. This helps active members as well. How many times have we seen on here about someone having a family emergency, or a computer break down, powere outage or whatever and come on to find they missed a bunch of book requests and WL offers.  So this is very good.  It'll weed out the inactives and help those with unplanned problems.  Like the lady who had a bad car accident on the way to the PO to mail out a bunch of books.  All of which timed out while she was in the hospital and her accound was suspended.  I just had a family emergency and had to go out of town on short notice-I had no computer access for a week.  I remembered to put my account on hold but I forgot to PM game hostesses and lost my turn on one.