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Topic: What to do when requestor doesn't respond to receiving book??

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Subject: What to do when requestor doesn't respond to receiving book??
Date Posted: 5/24/2009 5:15 PM ET
Member Since: 3/25/2007
Posts: 1,591
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Without going through all the postings in this forum...what have members done to get a requestor to mark that a book has been received? I mailed a book to a member over 3 weeks ago to a state very close to where I live [so I know it should have gotten there long before now], and still haven't gotten credit for it because he hasn't marked it received. I have pm'd him to see if he got it, no reply. I can understand if someone doesn't check their computer for a few days, even a week, but 3 weeks!!  I can also understand if there are situations that come up that keep people from responding, illness, death in the family, left the country!!   What have other members done to get someone to respond?  Any suggestions would be appreciated.

Shirley

Date Posted: 5/24/2009 5:19 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I wouldn't do anything until PBS says the book has gone lost.  Then the system will take care of it for you.   You just can't predict how media mail will go.  That book may have gone halfway around the USA before it will finally land on their doorstep.  I certainly DO NOT want people to PM me about a book before it's gone officially lost.

Date Posted: 5/24/2009 5:21 PM ET
Member Since: 1/29/2006
Posts: 54,837
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If it's been over a week and you've gotten no response to your PMs you can contact the PBS Team and they can let you know if the other member is active.  However, you don't "know" he's gotten it unless you used DC that says it's been delivered.  Even then, delivery to the wrong addres, while unlikely, is  possible.  Books do go Lost, books do take more than 3 weeks to travel very little distance.  and, of course, they travel great distnaces very quickly, too, you just never know.  I had one take over 2 weeks to travel about 100 miles here in my own state.

If the member is active and the book does not get marked received it goes "lost" and the member gets his credit back.  If it shows up late, as most (but not all) lost books do then he has to mark it received from his Transaction Archive.  If the member is inactive then the system will mark the book "received" instead of "lost" and you'll get credit.  As I said, if it's been over a week w/ no reply you can contact the Team and ask about his being active or not.  To do that, click on the Help Center above and then use the Contact the PBS Team link on that page.

Date Posted: 5/24/2009 5:23 PM ET
Member Since: 1/29/2006
Posts: 54,837
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I certainly DO NOT want people to PM me about a book before it's gone officially lost.

I actually do agree with Cozi.  Somewhere in the Help Center it does say it's OK to PM people, but it asks that you wait until it's been at least 2 weeks.  Now, at 3 weeks, of course, that time has passed.  

Another thing is that PBS is sending the requestor "Has this book been received" emails, so they are already getting reminders.

Date Posted: 5/24/2009 5:32 PM ET
Member Since: 2/5/2007
Posts: 30,800
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This is my thinking:  This is what is at the bottom of Books In Route To Me:

USPS estimates arrival before 6/13/2009 | Date of system action: 6/14/2009 12:00 AM ET
Please DO NOT contact us before this date! 

I would not contact the sender OR PBS before that date.   I know I could - but I wouldn't.    It's not a rule - it's just what I would do.

Date Posted: 5/24/2009 5:37 PM ET
Member Since: 2/11/2007
Posts: 808
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What would you do with a first class book that hasn't been marked received after a week?

Date Posted: 5/24/2009 6:33 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Absolutely nothing. Whether sent first class or media mail, the site allows three weeks for delivery. The only way to guarantee you will get your credit in less than three weeks is to use PBS delivery conformation to get instant credit. Otherwise you just need to be patient.
Geri (geejay) -
Date Posted: 5/24/2009 7:12 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I'm with Liesl, absolutely nothing!

I live in Michigan and use PBS postage and DC.  I mailed a book to Utah.  I watched the book because it was highly WL'd and thought the member would mark it received in a flash.  According to the DC the book was actually in the town in Utah but actually didn't get delivered to the person until the day it was going to go lost!  It actually took 3 weeks for it to get from the post office to the person.  It was sent first class too.

I had one that I mailed to Massachusetts and it traveled to Milwaukee first.

So these two books were my lesson in don't be impatient for a book to get there and don't be impatient for the book to get to you!  You just never know where the book is.

 

Date Posted: 5/24/2009 8:58 PM ET
Member Since: 8/19/2007
Posts: 4,300
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I had a request for a book from someone from Oklahoma - I live in Kansas - I sent the book - per PBS it went lost - it finally got there after 6 weeks.  Don't know what happened and neither did the requester. 

I also figure that PBS is sending notices to the requester asking if the books was received , so like Cozi, I wouldn't send a message to the requester.  I let PBS handle it.  After it goes lost I then send a message to the requester letting them know that I'm sorry that the book didn't arrive.  Pat

Date Posted: 5/24/2009 9:28 PM ET
Member Since: 12/18/2008
Posts: 166
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See, I had something similar happen lately. I had a book I sent that had DC and it said it was delivered awhile back. This week I was worried it had been delivered to the wrong address since it still hadn't been marked received so I PM'ed the person I sent it to. They responded that they were new to the site and didn't understand the process so I figured that was that and they would mark it received. It's been a couple days and it still hasn't been marked received. Now, it's not a big deal to me since I used DC and got my credit but I wonder if this person has received other books (without DC) and not marked them received. I tried to explain the process in a PM but have since gotten no replies. I guess I just wish people really understood the process before starting to trade.
Date Posted: 5/24/2009 11:07 PM ET
Member Since: 1/29/2006
Posts: 54,837
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After it goes lost I then send a message to the requester letting them know that I'm sorry that the book didn't arrive.

Ohh, Pat, I like that idea. I have been fortunate not to have much problem with lost books, but I think this is a nice way of touching base. :-)

Date Posted: 5/24/2009 11:09 PM ET
Member Since: 7/3/2008
Posts: 4,984
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I've been mailed out books for about 2 months now. And I've had 2 go lost in transit to me. Weird...

vic8 -
Date Posted: 5/25/2009 5:36 AM ET
Member Since: 2/16/2009
Posts: 71
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I've posted this on another thread....the weirdest thing for me regarding lost books...I've had exactly 2 books that I requested get lost. They were both the same title...when the first one went missing, I ordered it from someone else. That one got lost too. I never reordered; I just figured it's a book that doesn't want to come to my home for some reason. (Maybe some of my other outspoken books have complained?)

Date Posted: 5/25/2009 12:57 PM ET
Member Since: 8/19/2007
Posts: 4,300
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Beth L. - thanks for the compliment.  I usually hear back from the requester that they will notify me when/if the book ever arrives.  Pat

Date Posted: 5/25/2009 12:59 PM ET
Member Since: 2/11/2007
Posts: 808
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I've never had a book disappear, never to be heard from again, just one book that was erroneously returned to sender, instead of delivered to me.

Date Posted: 5/25/2009 4:14 PM ET
Member Since: 3/25/2007
Posts: 1,591
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Thanks for all the advice & suggestions. I'll just wait and see what eventually happens.

Shirley

Date Posted: 5/25/2009 4:21 PM ET
Member Since: 8/10/2005
Posts: 4,601
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Books do go lost! I had one I ordered when I first joined that went walkabout for seven months before turning up on my doorstep--and it had been mailed just when the sender said it was--there was a metered postage sticker, so I know that to be the case. The wrapper was in perfect shape, there appeared to be no problem...it was just in some postal service black hole, I guess.

I've had a couple that I sent, and a few that were sent to me that never did arrive. As to the Delivery Confirmation scan, keep in mind that it just means it was delivered SOMEWHERE...there's no signature required with DC, so it could have been misdelivered. I've had that happen before too. The DC said "delivered" and a week went by, then two...no book. Then my neighbor got home from vacation and brought me two books that had been delivered to his apartment instead of mine. (Similar apartment numbers, perhaps a dyslexic mailman?) If my neighbor wasn't honest, I would never have known what happened to those books, but despite it being marked 'delivered' I wouldn't have had them and would not have marked them received.

Cheryl

 

Date Posted: 6/5/2009 12:15 PM ET
Member Since: 3/25/2007
Posts: 1,591
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Just thought I would update about my question. I did pm the person I had mailed the book to when I hadn't been notified that he had received the book. I'm very glad I did because he pm'd me back and said that he recieved about 10 books a day from various places and he didn't know if he had gotten my book or not....had I indicated that it was a PBS book?  I pm'd that, yes, I had included the 'Information For Reciever' slip in the front of the book and unless he had received more than one copy of that particular book, he should be able to tell that it was the book I mailed to him. Well, to make a long story short...he pm'd back an apology that he had received the book, but had failed to mark it received, which he proceeded to do. And I, in turn, thanked him for doing so.  If I hadn't pm'd him, chances are I would never have gotten credit for that book. So sometimes it pays to do a little follow up on your own.

Shirley

Date Posted: 6/5/2009 2:41 PM ET
Member Since: 11/30/2007
Posts: 4,983
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I have had to pm a couple of members and ask them if they received the book yet. Then they marked it received. This is the exact reason why I sit down and make a list when I receive books. Then right after I go to the computer and mark them received. If I didn't do this, I know I would be getting messages asking me the same thing. Of course it helps that I am retired. lol

 

Subject: first class rates
Date Posted: 6/5/2009 3:21 PM ET
Member Since: 3/17/2008
Posts: 333
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Sometimes I've noticed when I send first class parcel post it may actually take longer to be delivered than media mail! Lately it's been better though. It looks like it was good for you to follow up! I've received as many as nine books in one day and I still make time to mark them received!

Date Posted: 6/5/2009 3:31 PM ET
Member Since: 2/13/2009
Posts: 227
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Erin - me too!  I find first class has always taken longer or those requestor's were coincidentally the slowest to mark the books received. 

Its also possible that the sender didn't send it when they said they did.  That is what happened to me with the one book that was a week away from going lost. 

Date Posted: 6/5/2009 4:02 PM ET
Member Since: 1/17/2009
Posts: 9,956
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I've had to PM 4 times about a book about to go lost ... and 3 of those, the people had received the book a long time previously and just "forgot" to mark it received. The fourth time, she had just received it that morning.

I wait until just before the book is about to go lost before PMing ... maybe 3 or 4 days before. But in my experience, it does work ... I don't really know how people "forget" to mark it received if they are logging in ... but it appears that they do.

Date Posted: 6/5/2009 4:45 PM ET
Member Since: 8/31/2008
Posts: 2,608
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Personally it would not bother me one iota if someone PM'd me because I book they sent me hadn't been marked received yet.  I realize this is a topic that has received quite a bit of debate and everyone is entitled to their opinion, but quite frankly I am at a loss to understand why such a PM would bother anyone.  Yes, books do get ,lost, but sometimes people forget to mark a book received.  I don't see any harm in checking in with your receiver.  (BTW, I haven't done this yet because I haven't had a need yet.)

Date Posted: 6/5/2009 4:47 PM ET
Member Since: 7/10/2007
Posts: 170
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First class has been slower for me too. I just sent out a few books, all from the post office the same time. One was sent media mail, went from NJ to Ca in under a week. The other just had to go next door to PA, first class, took 3 weeks. Maybe there was room on a plane, but not on the truck. Who knows.

Date Posted: 6/5/2009 5:23 PM ET
Member Since: 6/19/2008
Posts: 1,976
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I use PBS postage and then I never have to worry about it being marked received or getting my credit.  I know it costs more, but so convenient and I feel like I'm helping to support the site.

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