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Topic: What Do You Do When...

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Subject: What Do You Do When...
Date Posted: 1/19/2010 7:07 PM ET
Member Since: 3/27/2009
Posts: 25,000
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The sender marked the book mailed on December 29th.

Got the book today (January 19th) and the postage date is January 13th . So no, the book was not mailed out on Dec 29, but actually January 13.

Sender never PMed with a status or an "oops, sorry I missplaced this book" or anything like that.

Is there anything I can do besides be irritated?

 

Edited cuz I can't type and talk to relatives at the same time.



Last Edited on: 1/19/10 7:11 PM ET - Total times edited: 2
Date Posted: 1/19/2010 7:10 PM ET
Member Since: 8/28/2008
Posts: 3,291
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When you mark the book received fill out the little survey and make sure to put in the date that the book was mailed.  Other than that I don't think there is anything you can do.

Subject: on Dec 29
Date Posted: 1/19/2010 7:21 PM ET
Member Since: 12/9/2007
Posts: 9,601
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If it didn't go "lost", I don't see that there is much to do.  Since you are aware of the date - you are annoyed.  But if they had bought  PayPal postage on Dec 29 without DC (or even with DC and no details ever showed up like on 2 of my books this week) you wouldn't know to be annoyed.  With PBS - late mailing isn't an "official" problem and not important - especially if the book gets there within the PBS' allotted time.

Sorry.

Ruth

Date Posted: 1/19/2010 7:21 PM ET
Member Since: 7/19/2008
Posts: 15,384
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I'll also put a note in the survey box.  Such as details such as if it was a postmark or PO issued stamp.  This will go with the record of the book.  PBS does send an automatic email for books with late mail dates.  And if it happens enough, the account gets flagged to be reviewed by a person.  That is when the comment box is important.

Date Posted: 1/20/2010 2:58 AM ET
Member Since: 12/28/2006
Posts: 14,167
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What Emily said.  Use the survey/comment box to note that USPS counter postage was used, and the date (late).  If PBS Admin has enough reason to review this person's account, you have provided accurate information for them to work with.

I use the survey box the other way also, to comment on well wrapped books or use of plastic underwrap.  I figure if TPTB are looking at a member account, they should be able to weigh the good with the bad to get a clear picture of member activity.



Last Edited on: 1/20/10 2:59 AM ET - Total times edited: 1
Date Posted: 1/20/2010 7:35 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't do anything but fill in the survey. Personally I don't care when a book was mailed as long as I get it before it goes lost.   Sometimes life gets in the way and books get mailed late.  It's not a tragedy.  Fill in the survey. If it's a habit from them they'll get a warning from PBS.

Date Posted: 1/20/2010 9:56 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Here's what is says in the Help Docs about the late postmark. :) So yes, the best thing to do is to note the late postmark in the comment box. :)

Books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.

  • Providing the late postmark in the survey portion of the Book Received page will generate an auto-email to the sender of the book, reminding him or her that late mailing is not acceptable at PBS.
    • The email includes the information that the late postmark could have been entered in error
    • The email includes the information that sometimes postmarks are delayed a few days, even if the book was mailed on time
    • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
  • A pattern of late mailing will cause account suspension and possibly termination of membership
    • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated.
Date Posted: 1/20/2010 10:19 AM ET
Member Since: 4/23/2007
Posts: 9,493
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Just FYI, I have occasionally gotten books with regular stamps on them that were not ever canceled by the USPS. So I would have no way of knowing when the book was actually mailed.

Date Posted: 1/20/2010 11:42 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:26 PM ET - Total times edited: 1
Date Posted: 1/20/2010 2:01 PM ET
Member Since: 12/28/2006
Posts: 14,167
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True Kathy, no way of knowing when a package was mailed if there's no postmark on the stamps.  It's also somewhat less reliable, as rumor has it the postmark can be applied anywhere enroute.  If the postmark is very clear, it should identify where marked...but I'm lucky to read the date, much less the smaller print lol!

Date Posted: 1/20/2010 3:25 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I agree that there is really nothing you can do except for filling out the survey and sending a PM to the sender.  But, I do agree with you.  I would be seriously irked and that person would be on my "don't buy from" list.  It's not the fact that they mailed the book two weeks later than they said they did.  It's the fact that they didn't bother to let you know.  If I got a PM from a sender saying "Gosh, I'm sorry, I thought I had mailed the book, but found out today that I didn't", I would have written back, "That's OK, life happens.  Thanks for letting me know".  It was the fact that they didn't fess up to their mistake that is irksome, not the fact that they made a mistake.

Date Posted: 1/20/2010 3:43 PM ET
Member Since: 2/11/2007
Posts: 808
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The one time this happened to me, I marked the late mailing date, telling PBS that I was going by the USPS clerk-generated postage label.

I also sent a PM to the sender along the lines of "I'm not angry that you sent it a week late, but irritated you didn't write to tell me so. If you had done that, I would've been okay with it." She replied that she had gone to the PO on the original date, but it turned out she didn't have enough money on her to cover the postage; she said she understood why I was annoyed.

Date Posted: 1/21/2010 10:47 AM ET
Member Since: 3/27/2009
Posts: 25,000
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Well, I marked received w/out a problem and wrote a note in the appropriate section.

Next time this happens though, I won't be nice...evilgrin0030.gif

 

 

Date Posted: 1/21/2010 5:10 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I just fill out the survey, and I only do that if it has a metered sticker from the PO that clearly shows the date they brought it in and sent it. If it has stamps and a postmark, I do not make note of it simply because those cancelling stamps/postmarks can be applied any time during the journey, and they are often smeary and illegible anyway. I only make note of it if I'm sure the sender was being a (bleep) and mailing late without letting me know. If they PM me about it, I have no problem at all with that...stuff happens sometimes.

Cheryl

Date Posted: 1/23/2010 2:06 PM ET
Member Since: 3/27/2009
Posts: 25,000
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I just fill out the survey, and I only do that if it has a metered sticker from the PO that clearly shows the date they brought it in and sent it.

 

That's exactly what the package had on it. A metered sticker from the P.O. dated exactly 2 weeks AFTER they marked it mailed.

If it had stamps I'd let it go for the very reasons you mention.

Date Posted: 1/23/2010 3:16 PM ET
Member Since: 8/9/2007
Posts: 4,058
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It'd be nice if you could smack them on the end of the nose with a plastic ruler, but alas...  You have to be the bigger person, move on, take the high road, rise above the level of the ninnyhammers who can't mail their blasted books on time.  Sometimes being "adult" about things really sucks:P